2013年8月初(chu)由于在(zai)(zai)外地忙婆婆喪事，家中(zhong)無(wu)人(ren)(ren)(ren)(ren)(ren)，國通快(kuai)(kuai)遞(di)業(ye)務員(yuan)王(wang)某(mou)（13579972992）打電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)讓(rang)領取包裹(guo)，收(shou)件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)回(hui)(hui)(hui)復(fu)辦完喪事月底回(hui)(hui)(hui)烏領取。回(hui)(hui)(hui)烏后(hou)(hou)(hou)聯(lian)系(xi)投(tou)遞(di)員(yuan)王(wang)某(mou)告(gao)知(zhi)已無(wu)快(kuai)(kuai)件(jian)(jian)(jian)(jian)映象，要(yao)求收(shou)件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)致電(dian)(dian)(dian)(dian)總公(gong)司電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)0991-3792370查(cha)詢(xun)，打電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)告(gao)知(zhi)必(bi)須提(ti)供運單(dan)號(hao)，遂收(shou)件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)與(yu)寄(ji)件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)（美(mei)國）郵(you)件(jian)(jian)(jian)(jian)聯(lian)系(xi)，但(dan)(dan)無(wu)果(guo)。致電(dian)(dian)(dian)(dian)快(kuai)(kuai)遞(di)公(gong)司告(gao)知(zhi)緣由，快(kuai)(kuai)遞(di)公(gong)司答復(fu)會(hui)(hui)(hui)在(zai)(zai)未遞(di)達的包裹(guo)中(zhong)查(cha)詢(xun)，會(hui)(hui)(hui)回(hui)(hui)(hui)復(fu)電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)給收(shou)件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)，此(ci)后(hou)(hou)(hou)杳無(wu)音訊，后(hou)(hou)(hou)再(zai)致電(dian)(dian)(dian)(dian)，快(kuai)(kuai)遞(di)公(gong)司推諉，電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)在(zai)(zai)3792370 3729675 之(zhi)間(jian)打來(lai)(lai)打去無(wu)果(guo)，接(jie)(jie)話(hua)(hua)(hua)員(yuan)一(yi)個代號(hao)“大李”，一(yi)個代號(hao)“小徐(xu)”，均不(bu)(bu)(bu)(bu)肯告(gao)知(zhi)真實姓名(ming)。后(hou)(hou)(hou)再(zai)致電(dian)(dian)(dian)(dian)投(tou)遞(di)員(yuan)王(wang)某(mou)辭職了(le)(le)(le)，原先(xian)接(jie)(jie)待(dai)電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)的經(jing)理也(ye)無(wu)影蹤了(le)(le)(le)，再(zai)致電(dian)(dian)(dian)(dian)兩部業(ye)務電(dian)(dian)(dian)(dian)話(hua)(hua)(hua)，話(hua)(hua)(hua)沒(mei)說(shuo)完就掛(gua)機。包裹(guo)也(ye)不(bu)(bu)(bu)(bu)知(zhi)蹤影。 快(kuai)(kuai)遞(di)業(ye)務領件(jian)(jian)(jian)(jian)時要(yao)求提(ti)供身份證件(jian)(jian)(jian)(jian)，但(dan)(dan)查(cha)詢(xun)時憑(ping)身份證件(jian)(jian)(jian)(jian)卻不(bu)(bu)(bu)(bu)行(xing)，只能憑(ping)借(jie)運單(dan)號(hao)，這對(dui)于收(shou)件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)來(lai)(lai)說(shuo)是(shi)不(bu)(bu)(bu)(bu)公(gong)平的。就因為增加了(le)(le)(le)快(kuai)(kuai)遞(di)公(gong)司的工(gong)作量，而給顧客帶來(lai)(lai)損失(shi)，我(wo)(wo)的包裹(guo)不(bu)(bu)(bu)(bu)翼而飛，誰來(lai)(lai)承(cheng)擔消(xiao)(xiao)費者(zhe)(zhe)的損失(shi)？誰來(lai)(lai)保障(zhang)消(xiao)(xiao)費者(zhe)(zhe)的權益？ 沒(mei)有運單(dan)號(hao)，聯(lian)系(xi)不(bu)(bu)(bu)(bu)上(shang)發件(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)，我(wo)(wo)的包裹(guo)就不(bu)(bu)(bu)(bu)是(shi)我(wo)(wo)的了(le)(le)(le)？ 快(kuai)(kuai)遞(di)公(gong)司應改進，憑(ping)消(xiao)(xiao)費者(zhe)(zhe)個人(ren)(ren)(ren)(ren)(ren)信息而不(bu)(bu)(bu)(bu)是(shi)運單(dan)號(hao)來(lai)(lai)查(cha)詢(xun)和領取。 見網上(shang)有好多投(tou)訴(su)，也(ye)不(bu)(bu)(bu)(bu)知(zhi)道(dao)真的有沒(mei)有用，會(hui)(hui)(hui)不(bu)(bu)(bu)(bu)會(hui)(hui)(hui)得(de)到回(hui)(hui)(hui)復(fu)