事件(jian)描述： 本(ben)人(ren)于(yu)今(jin)年2月(yue)(yue)份(fen)在(zai)茂昌(chang)眼(yan)(yan)鏡(jing)(jing)松(song)江(jiang)中山中路(lu)店(dian)(dian)配(pei)置了(le)(le)兩幅(fu)眼(yan)(yan)鏡(jing)(jing)，四五(wu)月(yue)(yue)份(fen)其(qi)中一(yi)幅(fu)眼(yan)(yan)鏡(jing)(jing)左鏡(jing)(jing)片(pian)從鏡(jing)(jing)架中出(chu)(chu)現(xian)脫落，但未掉(diao)落，暫可(ke)繼續使用，后(hou)送至店(dian)(dian)鋪維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)，工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)嘗(chang)試(shi)(shi)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)無(wu)果，要(yao)求(qiu)滯留(liu)店(dian)(dian)鋪送往工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)。因未攜帶備用眼(yan)(yan)鏡(jing)(jing)暫未送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)。十月(yue)(yue)份(fen)路(lu)過(guo)此(ci)店(dian)(dian)再(zai)進(jin)行(xing)(xing)咨詢，工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)又嘗(chang)試(shi)(shi)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)無(wu)果，還(huan)是(shi)(shi)建議留(liu)下眼(yan)(yan)鏡(jing)(jing)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)。 11月(yue)(yue)份(fen)本(ben)人(ren)找了(le)(le)一(yi)副備用眼(yan)(yan)鏡(jing)(jing)，并(bing)(bing)送至店(dian)(dian)鋪要(yao)求(qiu)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)，工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)執意(yi)再(zai)次嘗(chang)試(shi)(shi)自(zi)己維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)，同時本(ben)人(ren)提示兩次來(lai)沒人(ren)修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)都(dou)要(yao)求(qiu)我(wo)(wo)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)，現(xian)我(wo)(wo)已準備了(le)(le)備用眼(yan)(yan)鏡(jing)(jing)，讓(rang)(rang)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)。但工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)嫌麻煩還(huan)是(shi)(shi)執意(yi)嘗(chang)試(shi)(shi)，后(hou)經用加熱(re)器烘烤，鏡(jing)(jing)片(pian)被安(an)裝(zhuang)進(jin)去了(le)(le)，但是(shi)(shi)鏡(jing)(jing)框出(chu)(chu)現(xian)了(le)(le)嚴(yan)重變(bian)形(xing)(xing)翹(qiao)曲(qu)（熱(re)變(bian)形(xing)(xing)）。可(ke)工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)表示他的(de)職責(ze)是(shi)(shi)把鏡(jing)(jing)片(pian)安(an)裝(zhuang)進(jin)去，要(yao)安(an)裝(zhuang)進(jin)去，鏡(jing)(jing)架必須要(yao)出(chu)(chu)現(xian)這(zhe)(zhe)個現(xian)象，態度非常惡劣，工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)表示要(yao)么他把修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)至脫離現(xian)象，要(yao)么就只(zhi)能(neng)這(zhe)(zhe)樣。后(hou)一(yi)沈(shen)姓店(dian)(dian)長(chang)出(chu)(chu)面，竟(jing)然直接推卸(xie)責(ze)任，表示此(ci)變(bian)形(xing)(xing)為(wei)本(ben)人(ren)造成非他們維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)所知(zhi)，并(bing)(bing)且表示送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)也(ye)是(shi)(shi)如(ru)此(ci)，現(xian)在(zai)變(bian)形(xing)(xing)了(le)(le)就再(zai)無(wu)法(fa)恢(hui)復(fu)(fu)(fu)(fu)(fu)回。一(yi)會(hui)(hui)(hui)說幫我(wo)(wo)恢(hui)復(fu)(fu)(fu)(fu)(fu)到先前脫落狀態，一(yi)會(hui)(hui)(hui)說早告知(zhi)變(bian)形(xing)(xing)不(bu)(bu)能(neng)接受(shou)(shou)就不(bu)(bu)調了(le)(le)。這(zhe)(zhe)能(neng)接受(shou)(shou)嗎？維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)就是(shi)(shi)要(yao)恢(hui)復(fu)(fu)(fu)(fu)(fu)原(yuan)樣，再(zai)則我(wo)(wo)帶上備用眼(yan)(yan)鏡(jing)(jing)目的(de)就是(shi)(shi)讓(rang)(rang)其(qi)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)。無(wu)奈，本(ben)人(ren)再(zai)次要(yao)求(qiu)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)繼續維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)，此(ci)時沈(shen)姓店(dian)(dian)長(chang)出(chu)(chu)具霸王條款(kuan)，要(yao)求(qiu)我(wo)(wo)們必須同意(yi)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)他們也(ye)無(wu)法(fa)保證修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)。 事件(jian)疑(yi)問(wen)： 1、為(wei)何(he)一(yi)副新(xin)眼(yan)(yan)鏡(jing)(jing)會(hui)(hui)(hui)在(zai)短短幾(ji)個月(yue)(yue)出(chu)(chu)現(xian)故障？ 2、為(wei)何(he)前兩次工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)不(bu)(bu)能(neng)修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)，而(er)第三次工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)竟(jing)然可(ke)修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)，并(bing)(bing)通(tong)過(guo)不(bu)(bu)正當(dang)途徑來(lai)修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)？ 3、為(wei)何(he)本(ben)人(ren)要(yao)求(qiu)送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)，工(gong)(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)(yuan)卻要(yao)自(zi)行(xing)(xing)修(xiu)(xiu)(xiu)(xiu)復(fu)(fu)(fu)(fu)(fu)？ 4、在(zai)我(wo)(wo)們日常生活中如(ru)何(he)能(neng)出(chu)(chu)現(xian)這(zhe)(zhe)種變(bian)形(xing)(xing)？我(wo)(wo)想不(bu)(bu)會(hui)(hui)(hui) 5、為(wei)何(he)消費(fei)者(zhe)受(shou)(shou)損，得(de)到不(bu)(bu)一(yi)個道歉(qian)，而(er)是(shi)(shi)一(yi)味的(de)推卸(xie)責(ze)任？ 6、安(an)裝(zhuang)鏡(jing)(jing)片(pian)必須會(hui)(hui)(hui)把鏡(jing)(jing)框弄出(chu)(chu)嚴(yan)重變(bian)形(xing)(xing)？出(chu)(chu)廠(chang)(chang)(chang)(chang)(chang)是(shi)(shi)如(ru)何(he)安(an)裝(zhuang)的(de)？難道就不(bu)(bu)會(hui)(hui)(hui)是(shi)(shi)鏡(jing)(jing)片(pian)偏大所致？ 7、消費(fei)者(zhe)售后(hou)如(ru)何(he)保障？ 8、店(dian)(dian)長(chang)的(de)素(su)質是(shi)(shi)什么？沈(shen)姓店(dian)(dian)長(chang)如(ru)此(ci)不(bu)(bu)敢擔當(dang)，還(huan)一(yi)味推卸(xie)責(ze)任！ 事件(jian)證據： 在(zai)填寫送至工(gong)(gong)廠(chang)(chang)(chang)(chang)(chang)進(jin)行(xing)(xing)維(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)時進(jin)行(xing)(xing)了(le)(le)非正常錄(lu)像