一、快(kuai)(kuai)件(jian)(jian)9號廣州發(fa)出，10號到(dao)(dao)(dao)達深(shen)圳，之后(hou)便在(zai)深(shen)圳的幾個網點(dian)不(bu)(bu)斷(duan)中(zhong)轉(zhuan)，多次(ci)(ci)聯系(xi)客(ke)服均無果，導(dao)致12號才到(dao)(dao)(dao)達正確派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)站點(dian)。此(ci)(ci)(ci)時(shi)貨物(wu)因延誤已(yi)經失(shi)(shi)去(qu)價(jia)值(zhi)。 二、12號到(dao)(dao)(dao)達派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)站點(dian)后(hou)，羅湖(hu)民(min)治(zhi)分(fen)(fen)(fen)部遲遲不(bu)(bu)予(yu)(yu)派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)，12號多次(ci)(ci)電話(hua)聯系(xi)申(shen)通快(kuai)(kuai)遞客(ke)服，客(ke)服以各(ge)種借口推脫，并(bing)(bing)且態度惡劣。聯系(xi)羅湖(hu)民(min)治(zhi)分(fen)(fen)(fen)部，該分(fen)(fen)(fen)部不(bu)(bu)接(jie)電話(hua)甚(shen)至直接(jie)掛斷(duan)。 三、12號全(quan)天(tian)(tian)未(wei)進(jin)行派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)，并(bing)(bing)在(zai)網絡中(zhong)錄入電話(hua)聯系(xi)不(bu)(bu)到(dao)(dao)(dao)，改日(ri)派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)。收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)實際上(shang)(shang)并(bing)(bing)未(wei)接(jie)到(dao)(dao)(dao)快(kuai)(kuai)遞公司(si)電話(hua)，有移動(dong)公司(si)的通話(hua)記錄為證。申(shen)通快(kuai)(kuai)遞存在(zai)嚴(yan)重欺(qi)騙(pian)行為。 四(si)、13號晚上(shang)(shang)六點(dian)下(xia)(xia)班后(hou)接(jie)到(dao)(dao)(dao)申(shen)通的派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)電話(hua)，說是(shi)10分(fen)(fen)(fen)鐘內會進(jin)行派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)，收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)便在(zai)未(wei)離開公司(si)，但是(shi)等到(dao)(dao)(dao)近八點(dian)鐘也未(wei)見到(dao)(dao)(dao)派(pai)(pai)(pai)(pai)件(jian)(jian)人(ren)員，期間打(da)電話(hua)無接(jie)應。 五、14號晚下(xia)(xia)班后(hou)再次(ci)(ci)接(jie)到(dao)(dao)(dao)派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)電話(hua)，此(ci)(ci)(ci)件(jian)(jian)已(yi)經延誤五天(tian)(tian)，貨物(wu)失(shi)(shi)去(qu)價(jia)值(zhi)，并(bing)(bing)且出現破損(sun)。收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)拒簽此(ci)(ci)(ci)貨物(wu)。但是(shi)申(shen)通快(kuai)(kuai)遞不(bu)(bu)僅(jin)認識不(bu)(bu)到(dao)(dao)(dao)自己(ji)的問題，居然將快(kuai)(kuai)件(jian)(jian)擅自簽收(shou)(shou)(shou)(shou)，導(dao)致收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)無法申(shen)請退貨（淘(tao)寶賣(mai)家見快(kuai)(kuai)件(jian)(jian)簽收(shou)(shou)(shou)(shou)，拒絕(jue)退貨） 六、在(zai)發(fa)件(jian)(jian)方及收(shou)(shou)(shou)(shou)件(jian)(jian)方多次(ci)(ci)催促下(xia)(xia)，申(shen)通快(kuai)(kuai)遞才在(zai)17號將此(ci)(ci)(ci)件(jian)(jian)進(jin)行退回處(chu)理(li)，截(jie)止今(jin)日(ri)，此(ci)(ci)(ci)件(jian)(jian)仍未(wei)得(de)到(dao)(dao)(dao)妥善處(chu)理(li)。 此(ci)(ci)(ci)件(jian)(jian)廣州到(dao)(dao)(dao)深(shen)圳，收(shou)(shou)(shou)(shou)件(jian)(jian)地址(zhi)清晰明了(le)，卻派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)6天(tian)(tian)才派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)至收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)，產(chan)生延誤，期間多次(ci)(ci)聯系(xi)客(ke)服解(jie)決(jue)，均敷衍(yan)了(le)事。羅湖(hu)民(min)治(zhi)分(fen)(fen)(fen)部到(dao)(dao)(dao)收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)所(suo)在(zai)地只有10分(fen)(fen)(fen)鐘車程，但是(shi)卻遲遲不(bu)(bu)予(yu)(yu)派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)，給收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)帶來經濟損(sun)失(shi)(shi)及生活困擾(rao)。申(shen)通快(kuai)(kuai)遞出了(le)問題不(bu)(bu)僅(jin)不(bu)(bu)積(ji)極處(chu)理(li)，反而虛假派(pai)(pai)(pai)(pai)送(song)(song)(song)(song)(song)(song)欺(qi)騙(pian)收(shou)(shou)(shou)(shou)件(jian)(jian)人(ren)、虛假簽收(shou)(shou)(shou)(shou)企圖(tu)偷盜貨物(wu)，其(qi)客(ke)服處(chu)理(li)事情敷衍(yan)了(le)事，申(shen)通公司(si)逃避責(ze)任，故此(ci)(ci)(ci)進(jin)行投訴