本人親戚(qi)2014年1月(yue)12日從湖南(nan)省(sheng)新(xin)化縣通(tong)過申通(tong)快遞(di)公(gong)(gong)司寄了一箱(xiang)已冰凍的(de)雞和(he)(he)肉等食品，對方奇(qi)前就(jiu)去咨詢過當地的(de)申通(tong)網點(dian)(dian)，他們(men)承諾三(san)天(tian)(tian)內(nei)送(song)(song)到(dao)(dao)(dao)。經網上查詢，該件(jian)是(shi)1月(yue)16號5點(dian)(dian)鐘到(dao)(dao)(dao)北京公(gong)(gong)司；當天(tian)(tian)下(xia)午(wu)(wu)5點(dian)(dian)到(dao)(dao)(dao)萬壽路(lu)分(fen)(fen)公(gong)(gong)司；而萬壽路(lu)公(gong)(gong)司直(zhi)到(dao)(dao)(dao)18號下(xia)午(wu)(wu)1點(dian)(dian)35分(fen)(fen)才電話(hua)(hua)聯(lian)系本人送(song)(song)貨(huo)，此時(shi)箱(xiang)內(nei)的(de)東西(xi)已全部臭了，本人拒收。本人16號中午(wu)(wu)到(dao)(dao)(dao)17號下(xia)午(wu)(wu)一直(zhi)跟申通(tong)總部和(he)(he)萬壽路(lu)分(fen)(fen)公(gong)(gong)司聯(lian)系，他們(men)開始(shi)說(shuo)件(jian)沒到(dao)(dao)(dao)，昨天(tian)(tian)下(xia)午(wu)(wu)又說(shuo)已在送(song)(song)的(de)路(lu)上，可是(shi)就(jiu)是(shi)不見東西(xi)，直(zhi)到(dao)(dao)(dao)今天(tian)(tian)下(xia)午(wu)(wu)才和(he)(he)我(wo)聯(lian)系。他們(men)公(gong)(gong)司所有接電話(hua)(hua)的(de)人的(de)態(tai)度相(xiang)當差(cha)，特別是(shi)萬壽路(lu)分(fen)(fen)公(gong)(gong)司里接電話(hua)(hua)的(de)女同(tong)志(zhi)態(tai)度十分(fen)(fen)惡劣。