下(xia)(xia)面(mian)為(wei)(wei)(wei)事(shi)情(qing)真實記錄，現(xian)在(zai)(zai)事(shi)情(qing)還(huan)在(zai)(zai)處(chu)(chu)(chu)理(li)(li)(li)，韻達(da)(da)(da)快遞(di)(di)的(de)(de)(de)(de)(de)(de)單號為(wei)(wei)(wei)：1900632986212 2014年1月13日(ri)，朋(peng)(peng)友(you)托(tuo)我(wo)(wo)(wo)(wo)(wo)(wo)寄(ji)一(yi)箱(xiang)(xiang)(xiang)(xiang)紅(hong)(hong)酒(jiu)（6支(zhi)）回老家(jia)，我(wo)(wo)(wo)(wo)(wo)(wo)怕快遞(di)(di)不(bu)能(neng)(neng)寄(ji)送(song)(song)，特(te)意問(wen)(wen)(wen)(wen)韻達(da)(da)(da)快遞(di)(di)的(de)(de)(de)(de)(de)(de)師(shi)傅，“這(zhe)(zhe)個(ge)(ge)(ge)(ge)紅(hong)(hong)酒(jiu)能(neng)(neng)不(bu)能(neng)(neng)寄(ji)，能(neng)(neng)不(bu)能(neng)(neng)寄(ji)”，師(shi)傅說(shuo)(shuo)(shuo)(shuo)(shuo)包裝好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)就(jiu)可(ke)(ke)以寄(ji)。我(wo)(wo)(wo)(wo)(wo)(wo)打(da)(da)開箱(xiang)(xiang)(xiang)(xiang)子給(gei)(gei)師(shi)傅檢(jian)查包裝，包裝是(shi)(shi)(shi)(shi)完(wan)整(zheng)的(de)(de)(de)(de)(de)(de)，師(shi)傅說(shuo)(shuo)(shuo)(shuo)(shuo)這(zhe)(zhe)個(ge)(ge)(ge)(ge)最好(hao)(hao)(hao)加個(ge)(ge)(ge)(ge)朔(shuo)料泡沫箱(xiang)(xiang)(xiang)(xiang)子包裝，加五(wu)塊(kuai)錢。我(wo)(wo)(wo)(wo)(wo)(wo)說(shuo)(shuo)(shuo)(shuo)(shuo)好(hao)(hao)(hao)，然(ran)(ran)(ran)后(hou)(hou)就(jiu)填寫快遞(di)(di)單，加了(le)(le)(le)五(wu)塊(kuai)錢，并注(zhu)(zhu)明(ming)是(shi)(shi)(shi)(shi)玻璃(li)制品(pin)(pin)，然(ran)(ran)(ran)后(hou)(hou)師(shi)傅就(jiu)把我(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)(de)(de)(de)一(yi)箱(xiang)(xiang)(xiang)(xiang)紅(hong)(hong)酒(jiu)收(shou)(shou)走了(le)(le)(le)。 　　接下(xia)(xia)來幾天(tian)，朋(peng)(peng)友(you)也(ye)沒(mei)(mei)打(da)(da)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)告(gao)知我(wo)(wo)(wo)(wo)(wo)(wo)收(shou)(shou)到(dao)(dao)(dao)(dao)沒(mei)(mei)有(you)(you)，我(wo)(wo)(wo)(wo)(wo)(wo)也(ye)忙沒(mei)(mei)留意，以為(wei)(wei)(wei)我(wo)(wo)(wo)(wo)(wo)(wo)朋(peng)(peng)友(you)順利收(shou)(shou)到(dao)(dao)(dao)(dao)了(le)(le)(le)。 　　然(ran)(ran)(ran)后(hou)(hou)到(dao)(dao)(dao)(dao)了(le)(le)(le)1月19日(ri)，朋(peng)(peng)友(you)突然(ran)(ran)(ran)打(da)(da)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)告(gao)訴我(wo)(wo)(wo)(wo)(wo)(wo)說(shuo)(shuo)(shuo)(shuo)(shuo)紅(hong)(hong)酒(jiu)還(huan)沒(mei)(mei)收(shou)(shou)到(dao)(dao)(dao)(dao)。。。 　　我(wo)(wo)(wo)(wo)(wo)(wo)趕緊上(shang)韻達(da)(da)(da)快遞(di)(di)官網(wang)查單子，發現(xian)快件(jian)15日(ri)就(jiu)到(dao)(dao)(dao)(dao)了(le)(le)(le)河(he)(he)(he)源(yuan)(yuan)市，然(ran)(ran)(ran)后(hou)(hou)就(jiu)沒(mei)(mei)下(xia)(xia)落了(le)(le)(le)。當日(ri)韻達(da)(da)(da)客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)已(yi)經(jing)(jing)下(xia)(xia)班，我(wo)(wo)(wo)(wo)(wo)(wo)只好(hao)(hao)(hao)等(deng)(deng)第(di)二天(tian)再說(shuo)(shuo)(shuo)(shuo)(shuo)。 　　1月20日(ri)9點半，我(wo)(wo)(wo)(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)給(gei)(gei)韻達(da)(da)(da)客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)，客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)說(shuo)(shuo)(shuo)(shuo)(shuo)我(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)(de)(de)(de)寄(ji)件(jian)已(yi)經(jing)(jing)到(dao)(dao)(dao)(dao)了(le)(le)(le)河(he)(he)(he)源(yuan)(yuan)，但是(shi)(shi)(shi)(shi)寄(ji)件(jian)有(you)(you)液體流出，另紅(hong)(hong)酒(jiu)是(shi)(shi)(shi)(shi)違禁(jin)品(pin)(pin)，不(bu)能(neng)(neng)寄(ji)送(song)(song)了(le)(le)(le)。我(wo)(wo)(wo)(wo)(wo)(wo)問(wen)(wen)(wen)(wen)“為(wei)(wei)(wei)何(he)(he)我(wo)(wo)(wo)(wo)(wo)(wo)當時問(wen)(wen)(wen)(wen)過(guo)(guo)快遞(di)(di)師(shi)傅能(neng)(neng)不(bu)能(neng)(neng)寄(ji)紅(hong)(hong)酒(jiu)，他(ta)(ta)說(shuo)(shuo)(shuo)(shuo)(shuo)包裝好(hao)(hao)(hao)就(jiu)可(ke)(ke)以寄(ji)，這(zhe)(zhe)是(shi)(shi)(shi)(shi)什么原因呢(ni)？從寄(ji)件(jian)到(dao)(dao)(dao)(dao)現(xian)在(zai)(zai)快一(yi)個(ge)(ge)(ge)(ge)星(xing)期了(le)(le)(le)，寄(ji)件(jian)出現(xian)問(wen)(wen)(wen)(wen)題，為(wei)(wei)(wei)何(he)(he)你(ni)們公司(si)(si)從來沒(mei)(mei)給(gei)(gei)過(guo)(guo)我(wo)(wo)(wo)(wo)(wo)(wo)打(da)(da)過(guo)(guo)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)告(gao)知一(yi)聲呢(ni)？”，客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)沒(mei)(mei)有(you)(you)回答(da)，只說(shuo)(shuo)(shuo)(shuo)(shuo)她幫(bang)(bang)我(wo)(wo)(wo)(wo)(wo)(wo)跟進處(chu)(chu)(chu)理(li)(li)(li)一(yi)下(xia)(xia)，稍(shao)后(hou)(hou)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)。 　　然(ran)(ran)(ran)后(hou)(hou)等(deng)(deng)呀等(deng)(deng)，等(deng)(deng)到(dao)(dao)(dao)(dao)中午(wu)1點，還(huan)沒(mei)(mei)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)。。。，我(wo)(wo)(wo)(wo)(wo)(wo)再次(ci)打(da)(da)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)問(wen)(wen)(wen)(wen)客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)，客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)說(shuo)(shuo)(shuo)(shuo)(shuo)“幫(bang)(bang)我(wo)(wo)(wo)(wo)(wo)(wo)跟進處(chu)(chu)(chu)理(li)(li)(li)一(yi)下(xia)(xia)，稍(shao)后(hou)(hou)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)”，我(wo)(wo)(wo)(wo)(wo)(wo)問(wen)(wen)(wen)(wen):"大概什么時間處(chu)(chu)(chu)理(li)(li)(li)完(wan)，給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)答(da)復呢(ni)？"，客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)說(shuo)(shuo)(shuo)(shuo)(shuo)：“會(hui)盡快處(chu)(chu)(chu)理(li)(li)(li)，稍(shao)后(hou)(hou)給(gei)(gei)你(ni)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)，你(ni)只要等(deng)(deng)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)就(jiu)可(ke)(ke)以了(le)(le)(le)”。 好(hao)(hao)(hao)吧。。。，我(wo)(wo)(wo)(wo)(wo)(wo)等(deng)(deng)。。。 　　下(xia)(xia)午(wu)&晚上(shang)，我(wo)(wo)(wo)(wo)(wo)(wo)又(you)打(da)(da)了(le)(le)(le)3次(ci)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)詢問(wen)(wen)(wen)(wen)處(chu)(chu)(chu)理(li)(li)(li)進度，答(da)復一(yi)直是(shi)(shi)(shi)(shi)“會(hui)盡快處(chu)(chu)(chu)理(li)(li)(li)，稍(shao)后(hou)(hou)給(gei)(gei)你(ni)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)”。這(zhe)(zhe)期間韻達(da)(da)(da)的(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)未(wei)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)任何(he)(he)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)聯系反饋。 　　今(jin)天(tian)中午(wu)，我(wo)(wo)(wo)(wo)(wo)(wo)又(you)打(da)(da)了(le)(le)(le)一(yi)次(ci)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)詢問(wen)(wen)(wen)(wen)處(chu)(chu)(chu)理(li)(li)(li)進度，客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)說(shuo)(shuo)(shuo)(shuo)(shuo)：“由于你(ni)寄(ji)的(de)(de)(de)(de)(de)(de)紅(hong)(hong)酒(jiu)屬于違禁(jin)品(pin)(pin)，不(bu)能(neng)(neng)幫(bang)(bang)你(ni)送(song)(song)達(da)(da)(da)了(le)(le)(le)，需要當事(shi)人(ren)(ren)(ren)本人(ren)(ren)(ren)到(dao)(dao)(dao)(dao)韻達(da)(da)(da)河(he)(he)(he)源(yuan)(yuan)分(fen)公司(si)(si)去(qu)(qu)拿，由于寄(ji)件(jian)已(yi)經(jing)(jing)超過(guo)(guo)7日(ri)，還(huan)沒(mei)(mei)有(you)(you)當事(shi)人(ren)(ren)(ren)去(qu)(qu)拿，所以會(hui)被(bei)(bei)當成(cheng)棄品(pin)(pin)處(chu)(chu)(chu)理(li)(li)(li)。。。”，我(wo)(wo)(wo)(wo)(wo)(wo)去(qu)(qu)。。。，韻達(da)(da)(da)的(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)收(shou)(shou)了(le)(le)(le)我(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)(de)(de)(de)錢，中間把我(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)(de)(de)(de)寄(ji)件(jian)損壞(huai)了(le)(le)(le)，沒(mei)(mei)有(you)(you)任何(he)(he)信(xin)(xin)息告(gao)知，要我(wo)(wo)(wo)(wo)(wo)(wo)從廣(guang)州(zhou)到(dao)(dao)(dao)(dao)河(he)(he)(he)源(yuan)(yuan)去(qu)(qu)提寄(ji)件(jian)，過(guo)(guo)期了(le)(le)(le)自動當成(cheng)棄品(pin)(pin)處(chu)(chu)(chu)理(li)(li)(li)，這(zhe)(zhe)是(shi)(shi)(shi)(shi)什么樣的(de)(de)(de)(de)(de)(de)垃圾快遞(di)(di)公司(si)(si)啊。。。 　　我(wo)(wo)(wo)(wo)(wo)(wo)罵了(le)(le)(le)客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)一(yi)頓，客(ke)(ke)(ke)服(fu)(fu)(fu)(fu)說(shuo)(shuo)(shuo)(shuo)(shuo)幫(bang)(bang)我(wo)(wo)(wo)(wo)(wo)(wo)轉她們理(li)(li)(li)賠處(chu)(chu)(chu)處(chu)(chu)(chu)理(li)(li)(li)。。。，至(zhi)今(jin)1個(ge)(ge)(ge)(ge)小時已(yi)經(jing)(jing)過(guo)(guo)去(qu)(qu)，依(yi)然(ran)(ran)(ran)沒(mei)(mei)有(you)(you)人(ren)(ren)(ren)電(dian)(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)(hua)(hua)聯系我(wo)(wo)(wo)(wo)(wo)(wo)溝通處(chu)(chu)(chu)理(li)(li)(li)事(shi)項。。。。 　　從這(zhe)(zhe)事(shi)我(wo)(wo)(wo)(wo)(wo)(wo)得(de)了(le)(le)(le)幾點教訓： 　　一(yi). 以后(hou)(hou)酒(jiu)類(lei)絕(jue)對(dui)不(bu)能(neng)(neng)走快遞(di)(di)（這(zhe)(zhe)次(ci)是(shi)(shi)(shi)(shi)第(di)一(yi)次(ci)，沒(mei)(mei)經(jing)(jing)驗）； 　　二. 韻達(da)(da)(da)快遞(di)(di)公司(si)(si)就(jiu)是(shi)(shi)(shi)(shi)一(yi)個(ge)(ge)(ge)(ge)垃圾公司(si)(si)，服(fu)(fu)(fu)(fu)務(wu)的(de)(de)(de)(de)(de)(de)各個(ge)(ge)(ge)(ge)環節(jie)都很差： 　　1.收(shou)(shou)件(jian)環節(jie)：明(ming)知紅(hong)(hong)酒(jiu)是(shi)(shi)(shi)(shi)違禁(jin)品(pin)(pin)，收(shou)(shou)件(jian)員卻告(gao)知紅(hong)(hong)酒(jiu)不(bu)是(shi)(shi)(shi)(shi)違禁(jin)品(pin)(pin)，只要包裝完(wan)好(hao)(hao)(hao)就(jiu)可(ke)(ke)以寄(ji)送(song)(song)； 　　2.寄(ji)送(song)(song)環節(jie)，不(bu)注(zhu)(zhu)意保護客(ke)(ke)(ke)戶(hu)的(de)(de)(de)(de)(de)(de)寄(ji)送(song)(song)物品(pin)(pin)。我(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)(de)(de)(de)紅(hong)(hong)酒(jiu)箱(xiang)(xiang)(xiang)(xiang)子是(shi)(shi)(shi)(shi)完(wan)整(zheng)包裝，本身也(ye)能(neng)(neng)承受一(yi)定程(cheng)度的(de)(de)(de)(de)(de)(de)擠壓，另外加了(le)(le)(le)朔(shuo)料泡沫箱(xiang)(xiang)(xiang)(xiang)子包裝，標(biao)注(zhu)(zhu)清楚是(shi)(shi)(shi)(shi)玻璃(li)易碎(sui)品(pin)(pin)，結果還(huan)是(shi)(shi)(shi)(shi)搞(gao)碎(sui)了(le)(le)(le)。我(wo)(wo)(wo)(wo)(wo)(wo)猜想他(ta)(ta)們搬運箱(xiang)(xiang)(xiang)(xiang)子都是(shi)(shi)(shi)(shi)用扔(reng)的(de)(de)(de)(de)(de)(de)。。。 　　3.跟客(ke)(ke)(ke)戶(hu)的(de)(de)(de)(de)(de)(de)溝通意識極(ji)差，寄(ji)件(jian)損壞(huai)到(dao)(dao)(dao)(dao)現(xian)在(zai)(zai)有(you)(you)一(yi)個(ge)(ge)(ge)(ge)星(xing)期了(le)(le)(le)，居然(ran)(ran)(ran)不(bu)給(gei)(gei)客(ke)(ke)(ke)戶(hu)任何(he)(he)信(xin)(xin)息反饋，我(wo)(wo)(wo)(wo)(wo)(wo)到(dao)(dao)(dao)(dao)現(xian)在(zai)(zai)也(ye)沒(mei)(mei)搞(gao)清楚紅(hong)(hong)酒(jiu)被(bei)(bei)打(da)(da)碎(sui)了(le)(le)(le)幾支(zhi)，還(huan)有(you)(you)幾支(zhi)是(shi)(shi)(shi)(shi)完(wan)好(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)，是(shi)(shi)(shi)(shi)不(bu)是(shi)(shi)(shi)(shi)被(bei)(bei)他(ta)(ta)們公司(si)(si)的(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)自己拿去(qu)(qu)喝了(le)(le)(le)。。。 　　4. 內部(bu)互相推諉責任，居然(ran)(ran)(ran)讓我(wo)(wo)(wo)(wo)(wo)(wo)自己去(qu)(qu)聯系河(he)(he)(he)源(yuan)(yuan)分(fen)公司(si)(si)