2008年(nian)(nian)買的(de)(de)LG電(dian)(dian)(dian)(dian)視(shi)，型(xing)號(hao)為(wei)(wei)(wei)37LG50FR。這款系(xi)列的(de)(de)機(ji)器在網上投(tou)訴頗多，說(shuo)電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)問(wen)題(ti)普遍，容(rong)易失(shi)(shi)靈，造成無(wu)法(fa)(fa)開機(ji)或時好時壞等(deng)故障，用(yong)戶甚(shen)至自發組建了多個維(wei)權qq群，要求LG對相應機(ji)型(xing)進行召回。為(wei)(wei)(wei)應對消費(fei)(fei)者群體訴求，LG曾(ceng)通(tong)過官網正式宣布(bu)，對“2008年(nian)(nian)～2009年(nian)(nian)購機(ji)的(de)(de)用(yong)戶電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)維(wei)修(xiu)延長到2011年(nian)(nian)9月”（以上非(fei)虛構，請參見(jian)《夜半(ban)驚(jing)魂(hun)電(dian)(dian)(dian)(dian)視(shi)自動開機(ji) LG遭遇群體投(tou)訴》//www.aqzyzx.com/system/2012/02/11/005322273.shtml）。 本(ben)人(ren)(ren)電(dian)(dian)(dian)(dian)視(shi)亦未能幸(xing)免(mian)，于2012年(nian)(nian)2月電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)失(shi)(shi)靈，其(qi)時已超出延保期，只能付費(fei)(fei)維(wei)修(xiu)。在得知該(gai)系(xi)列機(ji)型(xing)的(de)(de)重大(da)缺陷情況下(xia)，心存(cun)猶豫，是(shi)繼續相信LG用(yong)下(xia)去，還是(shi)轉投(tou)其(qi)他(ta)品(pin)牌。再三(san)(san)斟酌，本(ben)人(ren)(ren)與(yu)(yu)LG售(shou)(shou)后溝通(tong)后，選擇(ze)了付費(fei)(fei)維(wei)修(xiu)。更換電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)完畢我不(bu)(bu)(bu)(bu)放心，問(wen)維(wei)修(xiu)師傅，新電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)能用(yong)多久，回答說(shuo)一般四五年(nian)(nian)、但不(bu)(bu)(bu)(bu)敢保證，不(bu)(bu)(bu)(bu)過三(san)(san)兩年(nian)(nian)還是(shi)沒問(wen)題(ti)的(de)(de)。結果，2013年(nian)(nian)6月底該(gai)機(ji)電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)又(you)同樣失(shi)(shi)靈，無(wu)法(fa)(fa)正常(chang)開機(ji)，LG派來(lai)的(de)(de)上門師傅檢修(xiu)后給出結論(lun)(lun)，可以排除任何(he)人(ren)(ren)為(wei)(wei)(wei)因素，屬電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)電(dian)(dian)(dian)(dian)子元(yuan)器件本(ben)身的(de)(de)問(wen)題(ti)，并再三(san)(san)肯定這個結論(lun)(lun)。而(er)此間的(de)(de)一年(nian)(nian)半(ban)時間，本(ben)人(ren)(ren)忙著搬家(jia)，電(dian)(dian)(dian)(dian)視(shi)的(de)(de)使用(yong)率極(ji)低(di)。 為(wei)(wei)(wei)此，本(ben)人(ren)(ren)不(bu)(bu)(bu)(bu)得不(bu)(bu)(bu)(bu)再次(ci)與(yu)(yu)LG售(shou)(shou)后溝通(tong)，希望(wang)討(tao)個說(shuo)法(fa)(fa)并尋求解(jie)決(jue)辦法(fa)(fa)。但售(shou)(shou)后態度不(bu)(bu)(bu)(bu)佳，不(bu)(bu)(bu)(bu)但未履行曾(ceng)許諾的(de)(de)1個工(gong)作(zuo)日(ri)內(nei)回復諾言，且不(bu)(bu)(bu)(bu)愿(yuan)(yuan)聽(ting)客(ke)戶訴說(shuo)，堅持(chi)認(ren)為(wei)(wei)(wei)質量無(wu)問(wen)題(ti)，不(bu)(bu)(bu)(bu)斷重復保修(xiu)條款。為(wei)(wei)(wei)此本(ben)人(ren)(ren)甚(shen)為(wei)(wei)(wei)失(shi)(shi)望(wang)，LG何(he)以無(wu)視(shi)消費(fei)(fei)者的(de)(de)心聲，特別是(shi)傷害那些本(ben)身愿(yuan)(yuan)意(yi)支持(chi)他(ta)的(de)(de)用(yong)戶？同時，既然已經意(yi)識到問(wen)題(ti)，做不(bu)(bu)(bu)(bu)到大(da)規(gui)模召回，為(wei)(wei)(wei)何(he)不(bu)(bu)(bu)(bu)選擇(ze)較妥(tuo)協的(de)(de)辦法(fa)(fa)予以解(jie)決(jue)，如(ru)適當(dang)減(jian)免(mian)該(gai)系(xi)列電(dian)(dian)(dian)(dian)視(shi)的(de)(de)電(dian)(dian)(dian)(dian)源(yuan)(yuan)(yuan)板(ban)(ban)維(wei)修(xiu)費(fei)(fei)，僅收取零件費(fei)(fei)等(deng)。如(ru)此大(da)的(de)(de)國際品(pin)牌，卻沒有承認(ren)錯誤的(de)(de)誠懇態度和與(yu)(yu)客(ke)戶為(wei)(wei)(wei)中(zhong)心的(de)(de)服務精神，試問(wen)誰(shui)來(lai)支持(chi)你？只怕愛你傷不(bu)(bu)(bu)(bu)起。