1、我(wo)(wo)司(si)專做網(wang)上(shang)商城，賣服裝(zhuang)于(yu)(yu)(yu)2013/06/05委托(tuo)申(shen)(shen)(shen)通(tong)(tong)(tong)快遞寄一(yi)件(jian)(jian)衣服至廣(guang)州 快遞單號:668188497686 ,6-6日收(shou)(shou)(shou)件(jian)(jian)人(ren)(ren)(ren)本人(ren)(ren)(ren)在上(shang)班，業(ye)(ye)務(wu)(wu)(wu)員(yuan)電(dian)(dian)話(hua)聯(lian)系(xi)時客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)表示家里(li)只有(you)一(yi)個(ge)剛做無(wu)化療的(de)(de)(de)病(bing)(bing)人(ren)(ren)(ren)希(xi)望業(ye)(ye)務(wu)(wu)(wu)員(yuan)送(song)貨(huo)上(shang)四樓(lou)，業(ye)(ye)務(wu)(wu)(wu)員(yuan)態度(du)惡劣，直(zhi)接(jie) 回復(fu)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)：“沒(mei)有(you)人(ren)(ren)(ren)下來取就(jiu)(jiu)直(zhi)接(jie)退回，不(bu)(bu)(bu)(bu)會(hui)送(song)上(shang)樓(lou)” 2、之后(hou)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)聯(lian)系(xi)我(wo)(wo)們(men)(men)要(yao)求(qiu)(qiu)我(wo)(wo)們(men)(men)處(chu)理(li)，于(yu)(yu)(yu)是我(wo)(wo)司(si)售后(hou)人(ren)(ren)(ren)員(yuan)聯(lian)系(xi)了(le)申(shen)(shen)(shen)通(tong)(tong)(tong)總(zong)部(bu)(bu)電(dian)(dian)話(hua)要(yao)求(qiu)(qiu)送(song)貨(huo)上(shang)樓(lou)，申(shen)(shen)(shen)通(tong)(tong)(tong)接(jie)線(xian)人(ren)(ren)(ren)員(yuan)表示他(ta)們(men)(men)是會(hui)提(ti)供(gong)點(dian)對(dui)(dui)點(dian)的(de)(de)(de)服務(wu)(wu)(wu)他(ta)們(men)(men)會(hui)再安排送(song)貨(huo) 3、7號業(ye)(ye)務(wu)(wu)(wu)員(yuan)態度(du)非(fei)常不(bu)(bu)(bu)(bu)好的(de)(de)(de)送(song)貨(huo)上(shang)樓(lou)了(le)，且(qie)要(yao)求(qiu)(qiu)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)提(ti)供(gong)身(shen)份證(zheng)(zheng)信息簽(qian)(qian)收(shou)(shou)(shou)，且(qie)直(zhi)接(jie)放狠(hen)話(hua)：“你們(men)(men)簽(qian)(qian)收(shou)(shou)(shou)以(yi)后(hou)我(wo)(wo)不(bu)(bu)(bu)(bu)就(jiu)(jiu)管了(le)”，收(shou)(shou)(shou)件(jian)(jian)人(ren)(ren)(ren)家里(li)人(ren)(ren)(ren)并不(bu)(bu)(bu)(bu)清(qing)楚業(ye)(ye)務(wu)(wu)(wu)員(yuan)所(suo)說 的(de)(de)(de)話(hua)的(de)(de)(de)含義(yi)。也沒(mei)有(you)多想就(jiu)(jiu)簽(qian)(qian)收(shou)(shou)(shou)了(le)。但簽(qian)(qian)收(shou)(shou)(shou)走后(hou)發現供(gong)袋(dai)子被惡意剪壞(huai)一(yi)個(ge)角，且(qie)用圓珠筆(bi)將(jiang)快遞袋(dai)和(he)(he)(he)我(wo)(wo)們(men)(men)的(de)(de)(de)包裝(zhuang)袋(dai)弄了(le)很多小孔(kong)導(dao)(dao)致褲子上(shang)全是圓珠筆(bi)芯。根 本無(wu)法(fa)清(qing)洗。 4、事(shi)(shi)后(hou)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)馬上(shang)聯(lian)系(xi)業(ye)(ye)務(wu)(wu)(wu)員(yuan)，業(ye)(ye)務(wu)(wu)(wu)員(yuan)講(jiang)簽(qian)(qian)收(shou)(shou)(shou)了(le)他(ta)肯定是不(bu)(bu)(bu)(bu)管了(le) 5、于(yu)(yu)(yu)是我(wo)(wo)們(men)(men)和(he)(he)(he)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)接(jie)著(zhu)投訴到(dao)(dao)申(shen)(shen)(shen)通(tong)(tong)(tong)總(zong)部(bu)(bu)要(yao)求(qiu)(qiu)對(dui)(dui)此事(shi)(shi)進行(xing)處(chu)理(li)。申(shen)(shen)(shen)通(tong)(tong)(tong)總(zong)部(bu)(bu)回復(fu)既然簽(qian)(qian)收(shou)(shou)(shou)了(le)就(jiu)(jiu)沒(mei)有(you)辦法(fa)處(chu)理(li)，且(qie)不(bu)(bu)(bu)(bu)承諾讓(rang)業(ye)(ye)務(wu)(wu)(wu)員(yuan)道謙(qian)，對(dui)(dui)于(yu)(yu)(yu)業(ye)(ye)務(wu)(wu)(wu)員(yuan)未要(yao)求(qiu)(qiu)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)提(ti)供(gong) 身(shen)份證(zheng)(zheng)簽(qian)(qian)收(shou)(shou)(shou)及(ji)業(ye)(ye)務(wu)(wu)(wu)員(yuan)跟客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)打電(dian)(dian)話(hua)時的(de)(de)(de)詳情做進一(yi)步(bu)的(de)(de)(de)說明(ming)（業(ye)(ye)務(wu)(wu)(wu)員(yuan)給客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)打電(dian)(dian)話(hua)時說你們(men)(men)簽(qian)(qian)了(le)我(wo)(wo)就(jiu)(jiu)不(bu)(bu)(bu)(bu)管了(le)，客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)有(you)直(zhi)接(jie)回復(fu)說我(wo)(wo)沒(mei)有(you)看到(dao)(dao)東(dong)西(xi)我(wo)(wo)不(bu)(bu)(bu)(bu)能(neng)說別人(ren)(ren)(ren)簽(qian)(qian) 了(le)就(jiu)(jiu)代表物品(pin)是沒(mei)有(you)損壞(huai)的(de)(de)(de)） 6、對(dui)(dui)于(yu)(yu)(yu)申(shen)(shen)(shen)通(tong)(tong)(tong)的(de)(de)(de)處(chu)理(li)態度(du)和(he)(he)(he)結果我(wo)(wo)們(men)(men)非(fei)常不(bu)(bu)(bu)(bu)滿，希(xi)望315能(neng)夠對(dui)(dui)此事(shi)(shi)進行(xing)處(chu)理(li) 7、要(yao)求(qiu)(qiu)賠償褲子本身(shen)的(de)(de)(de)價值：118元(yuan)，郵費10元(yuan)，客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)共(gong)支付(fu)128元(yuan)。并要(yao)求(qiu)(qiu)業(ye)(ye)務(wu)(wu)(wu)員(yuan)及(ji)申(shen)(shen)(shen)通(tong)(tong)(tong)廣(guang)州總(zong)部(bu)(bu)領導(dao)(dao)對(dui)(dui)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)及(ji)家里(li)人(ren)(ren)(ren)進行(xing)道謙(qian)。對(dui)(dui)于(yu)(yu)(yu)此事(shi)(shi)已經導(dao)(dao)致家里(li)本身(shen) 代簽(qian)(qian)的(de)(de)(de)病(bing)(bing)人(ren)(ren)(ren)情緒(xu)非(fei)常不(bu)(bu)(bu)(bu)好，客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)也擔心業(ye)(ye)務(wu)(wu)(wu)員(yuan)再次上(shang)門報復(fu)，既然業(ye)(ye)務(wu)(wu)(wu)員(yuan)敢這樣做那么不(bu)(bu)(bu)(bu)敢保證(zheng)(zheng)他(ta)不(bu)(bu)(bu)(bu)做第二次這樣的(de)(de)(de)事(shi)(shi)情。 部(bu)(bu)分和(he)(he)(he)客(ke)(ke)(ke)(ke)人(ren)(ren)(ren)的(de)(de)(de)錄音和(he)(he)(he)申(shen)(shen)(shen)通(tong)(tong)(tong)的(de)(de)(de)回復(fu)我(wo)(wo)們(men)(men)已經錄音可(ke)以(yi)提(ti)供(gong)