本人(ren)(ren)2013年7月(yue)6號(hao)在(zai)(zai)(zai)深圳(zhen)國(guo)美(mei)華強二店萬商(shang)商(shang)場購買(mai)了(le)(le)一(yi)臺(tai)空(kong)(kong)(kong)調(diao)海爾(er)KFR-35G/PAC22（白）室(shi)內機(ji)，8號(hao)下(xia)(xia)午(wu)安裝(zhuang)好了(le)(le)，就發現空(kong)(kong)(kong)調(diao)不(bu)制冷，第(di)二天(tian)立即打(da)電(dian)(dian)話(hua)給(gei)(gei)國(guo)美(mei)，當時國(guo)美(mei)自就說你己(ji)來加打(da)電(dian)(dian)話(hua)給(gei)(gei)海爾(er)總公司吧，我(wo)(wo)(wo)們(men)(men)幫(bang)你問一(yi)下(xia)(xia)海爾(er)那邊怎么處(chu)理(li)，第(di)三(san)天(tian)海爾(er)上門了(le)(le)些(xie)雪(xue)種(zhong)(zhong)，測試(shi)不(bu)達標，然(ran)后(hou)沒(mei)(mei)有下(xia)(xia)文了(le)(le)！第(di)四(si)天(tian)去(qu)國(guo)美(mei)要(yao)(yao)求處(chu)理(li)，他(ta)(ta)們(men)(men)聯系了(le)(le)海爾(er)的(de)(de)(de)(de)工(gong)作人(ren)(ren)員(yuan)(yuan)(yuan)，工(gong)作人(ren)(ren)員(yuan)(yuan)(yuan)聲稱(cheng)由頭(tou)到(dao)(dao)(dao)尾他(ta)(ta)們(men)(men)都沒(mei)(mei)接到(dao)(dao)(dao)過(guo)通知(zhi)，不(bu)知(zhi)道我(wo)(wo)(wo)的(de)(de)(de)(de)空(kong)(kong)(kong)調(diao)有問題，也不(bu)承認他(ta)(ta)們(men)(men)的(de)(de)(de)(de)工(gong)作人(ren)(ren)員(yuan)(yuan)(yuan)來檢測過(guo)，答應(ying)我(wo)(wo)(wo)當天(tian)下(xia)(xia)午(wu)就去(qu)幫(bang)我(wo)(wo)(wo)檢測空(kong)(kong)(kong)調(diao)是否有故障，如果有故障他(ta)(ta)們(men)(men)會跟足程序來退(tui)機(ji)，直(zhi)到(dao)(dao)(dao)下(xia)(xia)午(wu)五點檢測人(ren)(ren)員(yuan)(yuan)(yuan)才過(guo)來，又帶了(le)(le)一(yi)瓶(ping)雪(xue)種(zhong)(zhong)過(guo)來，說是新(xin)買(mai)的(de)(de)(de)(de)，我(wo)(wo)(wo)說前(qian)幾天(tian)你同事(shi)已經(jing)加過(guo)了(le)(le)，我(wo)(wo)(wo)不(bu)允許維修，然(ran)后(hou)工(gong)作人(ren)(ren)員(yuan)(yuan)(yuan)就拿(na)了(le)(le)個溫(wen)度計(ji)再測試(shi)，測試(shi)完(wan)了(le)(le)工(gong)作人(ren)(ren)員(yuan)(yuan)(yuan)說空(kong)(kong)(kong)調(diao)沒(mei)(mei)問題啊，要(yao)(yao)不(bu)然(ran)我(wo)(wo)(wo)拍張照片證明(ming)(ming)空(kong)(kong)(kong)調(diao)沒(mei)(mei)問題！ 請我(wo)(wo)(wo)簽個字給(gei)(gei)他(ta)(ta)們(men)(men)經(jing)理(li)看(kan)，證明(ming)(ming)他(ta)(ta)們(men)(men)來檢測過(guo)了(le)(le)，，或者(zhe)是讓我(wo)(wo)(wo)換個海爾(er)另外的(de)(de)(de)(de)型(xing)號(hao)，我(wo)(wo)(wo)拒絕了(le)(le)，工(gong)作人(ren)(ren)員(yuan)(yuan)(yuan)說他(ta)(ta)會將(jiang)情(qing)況回(hui)(hui)去(qu)告訴他(ta)(ta)們(men)(men)經(jing)理(li)，會給(gei)(gei)我(wo)(wo)(wo)一(yi)個解(jie)決的(de)(de)(de)(de)方案，到(dao)(dao)(dao)晚上九點他(ta)(ta)再次(ci)打(da)電(dian)(dian)話(hua)過(guo)來跟我(wo)(wo)(wo)說他(ta)(ta)們(men)(men)經(jing)理(li)沒(mei)(mei)回(hui)(hui)來，他(ta)(ta)們(men)(men)要(yao)(yao)下(xia)(xia)班了(le)(le)，明(ming)(ming)天(tian)再給(gei)(gei)我(wo)(wo)(wo)答復，第(di)5天(tian)，我(wo)(wo)(wo)等到(dao)(dao)(dao)下(xia)(xia)午(wu)兩點任然(ran)沒(mei)(mei)音訊，我(wo)(wo)(wo)撥通了(le)(le)4006999999，海爾(er)客(ke)服說他(ta)(ta)們(men)(men)盡快聯系相關部門，在(zai)(zai)(zai)四(si)點之前(qian)一(yi)定給(gei)(gei)我(wo)(wo)(wo)回(hui)(hui)復，等到(dao)(dao)(dao)五點多還是沒(mei)(mei)響應(ying)，我(wo)(wo)(wo)又打(da)電(dian)(dian)話(hua)去(qu)海爾(er)客(ke)服，客(ke)服告知(zhi)我(wo)(wo)(wo)再七點前(qian)一(yi)定給(gei)(gei)我(wo)(wo)(wo)回(hui)(hui)復，直(zhi)到(dao)(dao)(dao)現在(zai)(zai)(zai)24點，我(wo)(wo)(wo)的(de)(de)(de)(de)電(dian)(dian)話(hua)沒(mei)(mei)響過(guo)！