本(ben)人(ren)(ren)于2012年8月10日中午12:40在(zai)(zai)南寧(ning)(ning)市(shi)江(jiang)南區(qu)星光(guang)大(da)道香格里拉廣場蘇(su)寧(ning)(ning)電(dian)(dian)(dian)(dian)(dian)器購買一臺西(xi)門子冰箱，型號KK18V011NW。購買時已(yi)經(jing)和商場銷售(shou)人(ren)(ren)員說(shuo)過(guo)自(zi)己住在(zai)(zai)7樓(lou)能不(bu)能免(mian)費(fei)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)上門。銷售(shou)人(ren)(ren)員回答(da)可以(yi)。我(wo)(wo)(wo)隨即辦(ban)理付(fu)款，付(fu)款完畢，銷售(shou)人(ren)(ren)員提(ti)醒我(wo)(wo)(wo)。貨(huo)(huo)(huo)(huo)(huo)會(hui)在(zai)(zai)下(xia)午18:00-22:00之間送(song)(song)(song)(song)(song)到(dao)，送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)師傅會(hui)提(ti)前電(dian)(dian)(dian)(dian)(dian)話(hua)聯(lian)系(xi)(xi)我(wo)(wo)(wo)。下(xia)午15:32分(fen)手到(dao)來(lai)自(zi)蘇(su)寧(ning)(ning)短(duan)信（短(duan)信號碼(ma)10698836536526）提(ti)醒，內(nei)容(rong)如下(xia)：您在(zai)(zai)蘇(su)寧(ning)(ning)選(xuan)購的(de)(de)(de)(de)商品將在(zai)(zai)10日18:00-20:00送(song)(song)(song)(song)(song)達(da)，請(qing)備(bei)好(hao)(hao)發(fa)票，送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)員將提(ti)前聯(lian)系(xi)(xi)您，你有疑問可以(yi)咨(zi)詢(xun)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)員18677190231，謝謝！單號效驗碼(ma)（XXXXXXXXXX#XXXX）。“保密信息(xi)存有手機(ji)短(duan)信為證”。下(xia)午19:11收(shou)(shou)到(dao)接(jie)到(dao)電(dian)(dian)(dian)(dian)(dian)話(hua)18076387269，對方稱是(shi)蘇(su)寧(ning)(ning)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)。因為本(ben)人(ren)(ren)不(bu)在(zai)(zai)家(jia)，早已(yi)事先交代(dai)好(hao)(hao)友(you)(you)幫(bang)(bang)忙(mang)收(shou)(shou)獲，發(fa)票憑據已(yi)給(gei)好(hao)(hao)友(you)(you)拿住在(zai)(zai)家(jia)等待收(shou)(shou)貨(huo)(huo)(huo)(huo)(huo)。所(suo)以(yi)就(jiu)告(gao)訴來(lai)電(dian)(dian)(dian)(dian)(dian)人(ren)(ren)員好(hao)(hao)友(you)(you)電(dian)(dian)(dian)(dian)(dian)話(hua)，聯(lian)系(xi)(xi)他(ta)幫(bang)(bang)接(jie)收(shou)(shou)。過(guo)了十(shi)分(fen)鐘19:52，好(hao)(hao)友(you)(you)來(lai)電(dian)(dian)(dian)(dian)(dian)說(shuo)：送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)說(shuo)人(ren)(ren)在(zai)(zai)南寧(ning)(ning)市(shi)良(liang)慶區(qu)銀(yin)海大(da)道金像三區(qu)，很快(kuai)就(jiu)過(guo)來(lai)，并詢(xun)問在(zai)(zai)幾樓(lou)。我(wo)(wo)(wo)的(de)(de)(de)(de)朋(peng)友(you)(you)回答(da)在(zai)(zai)七樓(lou)。送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)人(ren)(ren)員說(shuo)只能送(song)(song)(song)(song)(song)到(dao)六樓(lou)，多(duo)以(yi)層樓(lou)就(jiu)要(yao)收(shou)(shou)費(fei)。也沒(mei)有說(shuo)要(yao)收(shou)(shou)多(duo)少(shao)錢(qian)。我(wo)(wo)(wo)的(de)(de)(de)(de)朋(peng)友(you)(you)以(yi)為是(shi)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)想(xiang)額(e)外收(shou)(shou)取小費(fei)，說(shuo)要(yao)電(dian)(dian)(dian)(dian)(dian)話(hua)聯(lian)系(xi)(xi)我(wo)(wo)(wo)確定看看是(shi)不(bu)是(shi)真的(de)(de)(de)(de)要(yao)收(shou)(shou)錢(qian)。并告(gao)知送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)給(gei)我(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)話(hua)和我(wo)(wo)(wo)溝通(tong)，送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)也答(da)應打我(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)話(hua)和我(wo)(wo)(wo)協商。但是(shi)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)并沒(mei)有給(gei)我(wo)(wo)(wo)電(dian)(dian)(dian)(dian)(dian)話(hua)。后來(lai)我(wo)(wo)(wo)朋(peng)友(you)(you)又打電(dian)(dian)(dian)(dian)(dian)話(hua)給(gei)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)。送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)的(de)(de)(de)(de)威脅說(shuo)，如果不(bu)簽收(shou)(shou)就(jiu)去送(song)(song)(song)(song)(song)別人(ren)(ren)的(de)(de)(de)(de)了，掛了電(dian)(dian)(dian)(dian)(dian)話(hua)后就(jiu)沒(mei)有再聯(lian)系(xi)(xi)我(wo)(wo)(wo)。據朋(peng)友(you)(you)反饋，送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)態度非常惡劣，囂張。后來(lai)我(wo)(wo)(wo)忙(mang)完后聯(lian)系(xi)(xi)客(ke)(ke)服(fu)4008365365，并要(yao)求客(ke)(ke)服(fu)給(gei)解釋(shi)。客(ke)(ke)服(fu)推(tui)脫幫(bang)(bang)我(wo)(wo)(wo)轉接(jie)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)師傅，轉接(jie)了5分(fen)多(duo)鐘都(dou)無人(ren)(ren)接(jie)電(dian)(dian)(dian)(dian)(dian)話(hua)。一直到(dao)21:01才發(fa)來(lai)短(duan)信告(gao)訴我(wo)(wo)(wo)說(shuo)多(duo)一層樓(lou)要(yao)收(shou)(shou)取10元(yuan)服(fu)務費(fei)。

       我(wo)想說(shuo)的是，這(zhe)其中存(cun)在欺詐行為(wei)(wei)，和不誠(cheng)信(xin)經營。我(wo)在詢問客服的時(shi)候(hou)客服也不知道(dao)到底要收多少(shao)錢，說(shuo)要聯系(xi)過送貨(huo)的才知道(dao)！有購買發(fa)票為(wei)(wei)證！