我(wo)(wo)于07年(nian)11月(yue)(yue)(yue)25日在(zai)(zai)廣(guang)(guang)州(zhou)(zhou)蘇(su)寧電(dian)(dian)(dian)器天(tian)(tian)河店購(gou)(gou)買(mai)中(zhong)(zhong)柏(bo)牌(pai)筆(bi)記(ji)本一(yi)(yi)(yi)(yi)(yi)臺,當(dang)時(shi)編號(hao)為Y06094659的(de)(de)(de)蘇(su)寧銷(xiao)售(shou)(shou)人(ren)員介紹(shao)此(ci)款機(ji)(ji)(ji)比其(qi)(qi)他品(pin)牌(pai)電(dian)(dian)(dian)器有(you)(you)(you)(you)(you)很大優點,內存,CPU等(deng)都相當(dang)不錯而(er)(er)(er)(er)后(hou)(hou)(hou)(hou)(hou)購(gou)(gou)買(mai)回來.此(ci)款機(ji)(ji)(ji)用(yong)(yong)(yong)了(le)(le)不到一(yi)(yi)(yi)(yi)(yi)個(ge)星期就出現(xian)(xian)(xian)了(le)(le)死機(ji)(ji)(ji)等(deng)現(xian)(xian)(xian)象(xiang),當(dang)時(shi)有(you)(you)(you)(you)(you)和(he)廣(guang)(guang)州(zhou)(zhou)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)部聯系,說可(ke)能(neng)(neng)(neng)是(shi)(shi)系統(tong)問(wen)(wen)(wen)題,拿(na)去(qu)(qu)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)重(zhong)裝,但之(zhi)后(hou)(hou)(hou)(hou)(hou)這(zhe)個(ge)現(xian)(xian)(xian)象(xiang)還(huan)是(shi)(shi)經常發(fa)生,一(yi)(yi)(yi)(yi)(yi)直(zhi)到現(xian)(xian)(xian)在(zai)(zai)這(zhe)個(ge)情況(kuang)我(wo)(wo)已(yi)多次(ci)與(yu)中(zhong)(zhong)柏(bo)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)和(he)中(zhong)(zhong)柏(bo)總部反(fan)映(ying),一(yi)(yi)(yi)(yi)(yi)直(zhi)未能(neng)(neng)(neng)得(de)到解(jie)(jie)決(jue)。去(qu)(qu)年(nian)12月(yue)(yue)(yue)份(fen)出現(xian)(xian)(xian)過(guo)一(yi)(yi)(yi)(yi)(yi)次(ci)無法裝殺(sha)毒(du)軟件(jian)之(zhi)類(lei)問(wen)(wen)(wen)題,也拿(na)去(qu)(qu)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou),說我(wo)(wo)的(de)(de)(de)殺(sha)毒(du)不是(shi)(shi)正(zheng)版。今年(nian)6月(yue)(yue)(yue)份(fen)出現(xian)(xian)(xian)一(yi)(yi)(yi)(yi)(yi)次(ci)鍵(jian)(jian)盤數字(zi)鍵(jian)(jian)失靈,拿(na)去(qu)(qu)維(wei)修過(guo)一(yi)(yi)(yi)(yi)(yi)次(ci),維(wei)修單沒有(you)(you)(you)(you)(you)登記(ji)錄(lu)(此(ci)次(ci)維(wei)修單已(yi)被售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)取機(ji)(ji)(ji)時(shi)拿(na)回)。于10月(yue)(yue)(yue)1日使(shi)(shi)用(yong)(yong)(yong)電(dian)(dian)(dian)腦過(guo)程(cheng)中(zhong)(zhong)出現(xian)(xian)(xian)突然黑屏,電(dian)(dian)(dian)源(yuan)和(he)風(feng)扇燈都亮,之(zhi)后(hou)(hou)(hou)(hou)(hou)一(yi)(yi)(yi)(yi)(yi)直(zhi)開不了(le)(le)機(ji)(ji)(ji),第二(er)天(tian)(tian)又(you)可(ke)以正(zheng)常使(shi)(shi)用(yong)(yong)(yong),使(shi)(shi)用(yong)(yong)(yong)一(yi)(yi)(yi)(yi)(yi)段時(shi)間又(you)突然關機(ji)(ji)(ji),開不了(le)(le)機(ji)(ji)(ji),我(wo)(wo)有(you)(you)(you)(you)(you)使(shi)(shi)用(yong)(yong)(yong)過(guo)三種測(ce)試,一(yi)(yi)(yi)(yi)(yi)種是(shi)(shi)直(zhi)接(jie)(jie)(jie)(jie)用(yong)(yong)(yong)電(dian)(dian)(dian)源(yuan),一(yi)(yi)(yi)(yi)(yi)種是(shi)(shi)電(dian)(dian)(dian)源(yuan)加電(dian)(dian)(dian)池(chi),一(yi)(yi)(yi)(yi)(yi)種是(shi)(shi)直(zhi)接(jie)(jie)(jie)(jie)用(yong)(yong)(yong)電(dian)(dian)(dian)池(chi),這(zhe)三種情況(kuang)都沒法正(zheng)常使(shi)(shi)用(yong)(yong)(yong),而(er)(er)(er)(er)有(you)(you)(you)(you)(you)時(shi)候又(you)可(ke)以使(shi)(shi)用(yong)(yong)(yong)。于10月(yue)(yue)(yue)6日下午拿(na)去(qu)(qu)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)維(wei)修,檢(jian)測(ce)說硬件(jian)沒問(wen)(wen)(wen)題,是(shi)(shi)電(dian)(dian)(dian)池(chi)問(wen)(wen)(wen)題,而(er)(er)(er)(er)測(ce)試過(guo)程(cheng)中(zhong)(zhong)沒有(you)(you)(you)(you)(you)我(wo)(wo)在(zai)(zai)家里使(shi)(shi)用(yong)(yong)(yong)時(shi)的(de)(de)(de)那樣嚴重(zhong)。維(wei)修師(shi)傅說要我(wo)(wo)直(zhi)接(jie)(jie)(jie)(jie)插(cha)電(dian)(dian)(dian)源(yuan)就可(ke)以使(shi)(shi)用(yong)(yong)(yong)了(le)(le),而(er)(er)(er)(er)回來后(hou)(hou)(hou)(hou)(hou)問(wen)(wen)(wen)題依然沒有(you)(you)(you)(you)(you)改善。本人(ren)于10月(yue)(yue)(yue)7日上午已(yi)與(yu)中(zhong)(zhong)柏(bo)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)和(he)總部聯系,深(shen)圳(zhen)總部一(yi)(yi)(yi)(yi)(yi)工作人(ren)員說此(ci)情況(kuang)與(yu)她無關,要我(wo)(wo)找深(shen)圳(zhen)的(de)(de)(de)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou),而(er)(er)(er)(er)后(hou)(hou)(hou)(hou)(hou)直(zhi)接(jie)(jie)(jie)(jie)掛機(ji)(ji)(ji)。深(shen)圳(zhen)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)又(you)要我(wo)(wo)找廣(guang)(guang)州(zhou)(zhou)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou),廣(guang)(guang)州(zhou)(zhou)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)意(yi)思要我(wo)(wo)又(you)重(zhong)新拿(na)去(qu)(qu)檢(jian)測(ce),這(zhe)個(ge)檢(jian)測(ce)時(shi)間約為7到15天(tian)(tian)(其(qi)(qi)中(zhong)(zhong)6日我(wo)(wo)讓(rang)售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)幫我(wo)(wo)清理排(pai)風(feng)扇時(shi)有(you)(you)(you)(you)(you)看見連風(feng)扇的(de)(de)(de)有(you)(you)(you)(you)(you)一(yi)(yi)(yi)(yi)(yi)個(ge)零件(jian)像(xiang)(xiang)是(shi)(shi)舊(jiu)的(de)(de)(de),已(yi)經很陳(chen)舊(jiu),而(er)(er)(er)(er)且(qie)有(you)(you)(you)(you)(you)點像(xiang)(xiang)生銹一(yi)(yi)(yi)(yi)(yi)樣,像(xiang)(xiang)舊(jiu)貨翻(fan)新的(de)(de)(de)。售(shou)(shou)后(hou)(hou)(hou)(hou)(hou)解(jie)(jie)釋(shi)說用(yong)(yong)(yong)久了(le)(le)是(shi)(shi)這(zhe)樣會褪色,很奇怪哦。)一(yi)(yi)(yi)(yi)(yi)直(zhi)到現(xian)(xian)(xian)在(zai)(zai)我(wo)(wo)不知道是(shi)(shi)否(fou)應該再拿(na)去(qu)(qu)讓(rang)他們檢(jian)測(ce)個(ge)半個(ge)月(yue)(yue)(yue),不知檢(jian)測(ce)后(hou)(hou)(hou)(hou)(hou)問(wen)(wen)(wen)題是(shi)(shi)否(fou)就能(neng)(neng)(neng)解(jie)(jie)決(jue)。而(er)(er)(er)(er)這(zhe)個(ge)時(shi)間無法接(jie)(jie)(jie)(jie)受。這(zhe)其(qi)(qi)中(zhong)(zhong)的(de)(de)(de)損失又(you)有(you)(you)(you)(you)(you)誰承擔,再者下月(yue)(yue)(yue)底就過(guo)保(bao)了(le)(le),到那時(shi)問(wen)(wen)(wen)題還(huan)沒有(you)(you)(you)(you)(you)解(jie)(jie)決(jue),是(shi)(shi)否(fou)就不能(neng)(neng)(neng)算保(bao)修了(le)(le)?本人(ren)現(xian)(xian)(xian)在(zai)(zai)對這(zhe)處牌(pai)子(zi)電(dian)(dian)(dian)腦已(yi)經沒信心(xin)了(le)(le),而(er)(er)(er)(er)且(qie)遇到多個(ge)用(yong)(yong)(yong)這(zhe)個(ge)牌(pai)子(zi)電(dian)(dian)(dian)腦的(de)(de)(de)朋友遇到同(tong)樣多的(de)(de)(de)問(wen)(wen)(wen)題也有(you)(you)(you)(you)(you)同(tong)感。望(wang)能(neng)(neng)(neng)幫反(fan)映(ying)和(he)處理。謝謝!中(zhong)(zhong)柏(bo)公司是(shi)(shi)否(fou)應該給消費(fei)者一(yi)(yi)(yi)(yi)(yi)個(ge)合理的(de)(de)(de)解(jie)(jie)釋(shi)以及對產(chan)品(pin)質量進行改進。