購(gou)買衣服一件(jian)(jian)填寫收(shou)(shou)件(jian)(jian)地(di)址(zhi)為(wei)公(gong)司(si)地(di)址(zhi)。賣家(jia)發(fa)出快(kuai)件(jian)(jian)，中通(tong)(tong)快(kuai)遞(di)(di)，單(dan)(dan)號為(wei)768063081329，顯示10月(yue)(yue)24日(ri)已被簽(qian)(qian)收(shou)(shou)。但實(shi)際(ji)一直未收(shou)(shou)到件(jian)(jian)。打(da)電話到中通(tong)(tong)查(cha)詢(xun)，中通(tong)(tong)說快(kuai)件(jian)(jian)是拍(pai)照簽(qian)(qian)收(shou)(shou)，從中通(tong)(tong)網站查(cha)詢(xun)，拍(pai)照簽(qian)(qian)收(shou)(shou)的(de)(de)圖片上，只有收(shou)(shou)件(jian)(jian)人的(de)(de)地(di)址(zhi)姓名，并沒(mei)有拍(pai)收(shou)(shou)件(jian)(jian)人簽(qian)(qian)名。電話溝(gou)通(tong)(tong)沒(mei)有結果后，跟(gen)快(kuai)遞(di)(di)派送員見面，讓快(kuai)遞(di)(di)出示768063081329的(de)(de)收(shou)(shou)件(jian)(jian)人簽(qian)(qian)名底單(dan)(dan)，中通(tong)(tong)也無法提供，并聲稱給我們(men)送快(kuai)件(jian)(jian)是不用(yong)簽(qian)(qian)名簽(qian)(qian)收(shou)(shou)的(de)(de)，都是直接放(fang)在公(gong)司(si)前臺的(de)(de)地(di)上。經過幾次溝(gou)通(tong)(tong)沒(mei)有結果，快(kuai)遞(di)(di)公(gong)司(si)單(dan)(dan)方說10月(yue)(yue)24日(ri)將快(kuai)件(jian)(jian)放(fang)在我公(gong)司(si)前臺，但確實(shi)沒(mei)有這個件(jian)(jian)，而且也沒(mei)有任何相關的(de)(de)簽(qian)(qian)收(shou)(shou)證據。要求快(kuai)遞(di)(di)公(gong)司(si)賠(pei)償購(gou)買商品的(de)(de)費用(yong)2180元。可提供商家(jia)發(fa)貨的(de)(de)圖片。