2013-06-16我(wo)(wo)(wo)(wo)(wo)(wo)(wo)在(zai)(zai)(zai)蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)上(shang)(shang)(shang)購(gou)(gou)買華帝(di)燃氣灶JZT-i10007B(燙銀)1臺，下(xia)(xia)(xia)了(le)(le)單(dan)(dan)子(zi)并(bing)留下(xia)(xia)(xia)的(de)(de)(de)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)地址是(shi)(shi)公司地址，當時(shi)(shi)預(yu)計的(de)(de)(de)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)時(shi)(shi)間是(shi)(shi)2013-06-18。 2013-06-18早上(shang)(shang)(shang)收(shou)到(dao)蘇(su)(su)(su)寧(ning)(ning)的(de)(de)(de)短信說(shuo)要(yao)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)，我(wo)(wo)(wo)(wo)(wo)(wo)(wo)給(gei)(gei)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)打(da)(da)(da)了(le)(le)3次電(dian)(dian)(dian)話(hua)(hua)要(yao)求在(zai)(zai)(zai)下(xia)(xia)(xia)午5點下(xia)(xia)(xia)班之前送(song)(song)(song)(song)(song)達(da)，送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)開始告訴(su)(su)(su)下(xia)(xia)(xia)午4點可以(yi)送(song)(song)(song)(song)(song)達(da)，結(jie)果(guo)5點還(huan)沒有(you)(you)(you)送(song)(song)(song)(song)(song)來(lai)，我(wo)(wo)(wo)(wo)(wo)(wo)(wo)又打(da)(da)(da)電(dian)(dian)(dian)話(hua)(hua)問(wen)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)情況(kuang)，結(jie)果(guo)是(shi)(shi)再讓我(wo)(wo)(wo)(wo)(wo)(wo)(wo)等半(ban)個(ge)小(xiao)時(shi)(shi)，但等了(le)(le)快(kuai)50分鐘后還(huan)未送(song)(song)(song)(song)(song)來(lai)，由于(yu)6點鐘另有(you)(you)(you)事(shi)請，我(wo)(wo)(wo)(wo)(wo)(wo)(wo)這(zhe)(zhe)才離開公司了(le)(le)，最(zui)終沒有(you)(you)(you)收(shou)到(dao)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)。 2013-06-19早上(shang)(shang)(shang)蘇(su)(su)(su)寧(ning)(ning)南京那邊（025-83500080）打(da)(da)(da)來(lai)電(dian)(dian)(dian)話(hua)(hua)，說(shuo)18號(hao)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)回去(qu)(qu)(qu)很晚(wan)，而19號(hao)的(de)(de)(de)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)單(dan)(dan)在(zai)(zai)(zai)18號(hao)晚(wan)6點前就(jiu)安(an)排(pai)好了(le)(le)，所以(yi)只能安(an)排(pai)20號(hao)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)，并(bing)承諾下(xia)(xia)(xia)午5點前一(yi)定(ding)送(song)(song)(song)(song)(song)到(dao)。 20號(hao)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)等了(le)(le)一(yi)天(tian)沒有(you)(you)(you)任何消(xiao)息。 21號(hao)一(yi)大早在(zai)(zai)(zai)蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)在(zai)(zai)(zai)線(xian)(xian)客(ke)服(fu)(fu)投訴(su)(su)(su)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)服(fu)(fu)務(wu)(wu)，上(shang)(shang)(shang)午分別(bie)給(gei)(gei)蘇(su)(su)(su)寧(ning)(ning)南京（025-83500080）和(he)蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)服(fu)(fu)務(wu)(wu)熱線(xian)(xian)4008-198-198多(duo)(duo)次撥打(da)(da)(da)投訴(su)(su)(su)電(dian)(dian)(dian)話(hua)(hua)（這(zhe)(zhe)種電(dian)(dian)(dian)話(hua)(hua)很難打(da)(da)(da)進(jin)去(qu)(qu)(qu)的(de)(de)(de)，往往是(shi)(shi)漫長的(de)(de)(de)等待后掛斷），都(dou)承諾會(hui)盡(jin)快(kuai)讓人(ren)(ren)(ren)來(lai)處(chu)理并(bing)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)答(da)(da)復(fu)，幾(ji)個(ge)電(dian)(dian)(dian)話(hua)(hua)過后，終于(yu)有(you)(you)(you)一(yi)個(ge)電(dian)(dian)(dian)話(hua)(hua)告訴(su)(su)(su)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)，我(wo)(wo)(wo)(wo)(wo)(wo)(wo)訂的(de)(de)(de)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)當天(tian)已(yi)安(an)排(pai)出庫了(le)(le)，讓我(wo)(wo)(wo)(wo)(wo)(wo)(wo)直接送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)18670262519聯系(xi)，但是(shi)(shi)令人(ren)(ren)(ren)氣憤的(de)(de)(de)是(shi)(shi)，電(dian)(dian)(dian)話(hua)(hua)打(da)(da)(da)給(gei)(gei)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)，送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)告訴(su)(su)(su)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)訂的(de)(de)(de)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)根(gen)本不(bu)在(zai)(zai)(zai)他(ta)的(de)(de)(de)車上(shang)(shang)(shang)。還(huan)有(you)(you)(you)更神奇的(de)(de)(de)事(shi)情，蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)顯(xian)示：非(fei)常抱(bao)歉，您(nin)(nin)的(de)(de)(de)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)物(wu)已(yi)送(song)(song)(song)(song)(song)達(da)，無法進(jin)行訂單(dan)(dan)修改服(fu)(fu)務(wu)(wu)。 后面(mian)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)又在(zai)(zai)(zai)蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)在(zai)(zai)(zai)線(xian)(xian)客(ke)服(fu)(fu)投訴(su)(su)(su)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)服(fu)(fu)務(wu)(wu)，答(da)(da)復(fu)給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)加急處(chu)理，戲(xi)劇的(de)(de)(de)是(shi)(shi)終于(yu)在(zai)(zai)(zai)22號(hao)晚(wan)上(shang)(shang)(shang)10點20多(duo)(duo)發個(ge)短信給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)：尊(zun)敬的(de)(de)(de)蘇(su)(su)(su)寧(ning)(ning)會(hui)員(yuan)(yuan)(yuan)(yuan)，您(nin)(nin)購(gou)(gou)買的(de)(de)(de)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)物(wu)因銷售火爆預(yu)計至7月7日(ri)到(dao)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)，到(dao)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)后將(jiang)為您(nin)(nin)安(an)排(pai)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)服(fu)(fu)務(wu)(wu)。我(wo)(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)天(tian)啊，原(yuan)來(lai)根(gen)本就(jiu)沒有(you)(you)(you)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)，這(zhe)(zhe)些天(tian)都(dou)是(shi)(shi)被蘇(su)(su)(su)寧(ning)(ning)忽悠(you)來(lai)忽悠(you)去(qu)(qu)(qu)，心里很不(bu)是(shi)(shi)滋味，徹夜難眠。 22號(hao)晚(wan)上(shang)(shang)(shang)在(zai)(zai)(zai)蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)在(zai)(zai)(zai)線(xian)(xian)客(ke)服(fu)(fu)投訴(su)(su)(su)送(song)(song)(song)(song)(song)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)服(fu)(fu)務(wu)(wu)，答(da)(da)復(fu)是(shi)(shi)加急處(chu)理24小(xiao)時(shi)(shi)專業人(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)答(da)(da)復(fu)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)。 23日(ri)晚(wan)上(shang)(shang)(shang)仍沒有(you)(you)(you)消(xiao)息，23日(ri)晚(wan)上(shang)(shang)(shang)在(zai)(zai)(zai)線(xian)(xian)客(ke)服(fu)(fu)投訴(su)(su)(su)蘇(su)(su)(su)寧(ning)(ning)服(fu)(fu)務(wu)(wu)有(you)(you)(you)問(wen)題(ti)(ti)，承諾24小(xiao)時(shi)(shi)答(da)(da)復(fu)仍未答(da)(da)復(fu)。 到(dao)24日(ri)晚(wan)上(shang)(shang)(shang)10點20多(duo)(duo)，依(yi)舊(jiu)沒有(you)(you)(you)答(da)(da)復(fu)。我(wo)(wo)(wo)(wo)(wo)(wo)(wo)被蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)的(de)(de)(de)態度徹底(di)擊潰了(le)(le)，欺(qi)騙消(xiao)費者(zhe)，浪費消(xiao)費者(zhe)時(shi)(shi)間和(he)精力，堅決不(bu)解決實際問(wen)題(ti)(ti)。 要(yao)求蘇(su)(su)(su)寧(ning)(ning)易(yi)(yi)購(gou)(gou)雙倍返還(huan)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)已(yi)支付(fu)的(de)(de)(de)貨(huo)(huo)(huo)(huo)(huo)(huo)(huo)(huo)款，并(bing)賠償過去(qu)(qu)(qu)8天(tian)來(lai)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)為了(le)(le)這(zhe)(zhe)件(jian)事(shi)情付(fu)出的(de)(de)(de)電(dian)(dian)(dian)話(hua)(hua)費用、時(shi)(shi)間成(cheng)本和(he)精力。這(zhe)(zhe)個(ge)事(shi)情拖(tuo)得(de)越久，蘇(su)(su)(su)寧(ning)(ning)必(bi)須給(gei)(gei)我(wo)(wo)(wo)(wo)(wo)(wo)(wo)更多(duo)(duo)賠償，不(bu)能無限制的(de)(de)(de)浪費我(wo)(wo)(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)時(shi)(shi)間和(he)精力。