本人于2013年(nian)(nian)6月13日(ri)11:39在(zai)蘇(su)(su)(su)(su)寧(ning)(ning)(ning)集團旗(qi)下蘇(su)(su)(su)(su)寧(ning)(ning)(ning)易(yi)購(gou)網上平臺（//www.suning.com/）訂(ding)購(gou)一臺冰(bing)箱（奧馬冰(bing)箱BC-92 ），當(dang)(dang)時(shi)一切按(an)照蘇(su)(su)(su)(su)寧(ning)(ning)(ning)易(yi)購(gou)的(de)(de)相關(guan)流程(cheng)與(yu)(yu)系統，符合其(qi)相關(guan)規定完(wan)成(cheng)(cheng)交易(yi)，并且第一時(shi)間(jian)付款。其(qi)系統顯示(shi)預計2013年(nian)(nian)6月14日(ri)送(song)(song)(song)貨上門(men)。為此，我(wo)(wo)(wo)(wo)(wo)特意(yi)請(qing)(qing)假(jia)在(zai)家等物流送(song)(song)(song)貨。可(ke)(ke)是(shi)(shi)(shi)(shi)(shi)等了(le)一天(tian)都沒(mei)(mei)有(you)(you)(you)(you)送(song)(song)(song)貨，并且也沒(mei)(mei)有(you)(you)(you)(you)任何(he)的(de)(de)回(hui)復。于是(shi)(shi)(shi)(shi)(shi)： 1、2013年(nian)(nian)6月14日(ri)，我(wo)(wo)(wo)(wo)(wo)聯系蘇(su)(su)(su)(su)寧(ning)(ning)(ning)易(yi)購(gou)在(zai)線(xian)客(ke)服(fu)，對(dui)方剛(gang)開(kai)始(shi)一直說(shuo)“您的(de)(de)訂(ding)單(dan)出(chu)現(xian)異(yi)常，隨后(hou)專人維護(hu)(hu)”之類的(de)(de)話(hua)，一直在(zai)打擦邊球，聽其(qi)語氣是(shi)(shi)(shi)(shi)(shi)我(wo)(wo)(wo)(wo)(wo)造成(cheng)(cheng)似的(de)(de)，后(hou)來(lai)再我(wo)(wo)(wo)(wo)(wo)明(ming)確(que)追問(wen)下，我(wo)(wo)(wo)(wo)(wo)說(shuo)，我(wo)(wo)(wo)(wo)(wo)完(wan)全(quan)按(an)照蘇(su)(su)(su)(su)寧(ning)(ning)(ning)易(yi)購(gou)相關(guan)流程(cheng)與(yu)(yu)系統操作(zuo)指示(shi)，為什(shen)么(me)會訂(ding)單(dan)異(yi)常。最后(hou)他(ta)(ta)(ta)們(men)(men)才(cai)承(cheng)認是(shi)(shi)(shi)(shi)(shi)他(ta)(ta)(ta)們(men)(men)系統出(chu)問(wen)題(ti)導致(zhi)的(de)(de)。然后(hou)客(ke)戶相對(dui)友好說(shuo)，現(xian)在(zai)已經(jing)安排(pai)維護(hu)(hu)，當(dang)(dang)天(tian)或者第二天(tian)會安排(pai)送(song)(song)(song)貨。說(shuo)真(zhen)的(de)(de)，當(dang)(dang)時(shi)客(ke)服(fu)的(de)(de)態度還是(shi)(shi)(shi)(shi)(shi)相對(dui)不錯，因此我(wo)(wo)(wo)(wo)(wo)給了(le)非常滿(man)意(yi)的(de)(de)評價（他(ta)(ta)(ta)們(men)(men)的(de)(de)評價系統） 2、2013年(nian)(nian)6月15日(ri)，他(ta)(ta)(ta)們(men)(men)還是(shi)(shi)(shi)(shi)(shi)沒(mei)(mei)有(you)(you)(you)(you)送(song)(song)(song)貨，并且完(wan)全(quan)沒(mei)(mei)有(you)(you)(you)(you)通(tong)知，我(wo)(wo)(wo)(wo)(wo)再次(ci)聯系其(qi)在(zai)線(xian)客(ke)服(fu)，回(hui)饋(kui)同一問(wen)題(ti)，在(zai)我(wo)(wo)(wo)(wo)(wo)質問(wen)為什(shen)么(me)沒(mei)(mei)有(you)(you)(you)(you)兌現(xian)承(cheng)諾兩天(tian)內送(song)(song)(song)貨時(shi)，他(ta)(ta)(ta)們(men)(men)客(ke)服(fu)回(hui)答說(shuo)，系統出(chu)現(xian)異(yi)常是(shi)(shi)(shi)(shi)(shi)要(yao)(yao)72小(xiao)時(shi)才(cai)能(neng)回(hui)復如何(he)解(jie)決。大公(gong)司果然是(shi)(shi)(shi)(shi)(shi)大公(gong)司，居然這(zhe)樣來(lai)圓(yuan)滑(hua)解(jie)決。可(ke)(ke)憐我(wo)(wo)(wo)(wo)(wo)還是(shi)(shi)(shi)(shi)(shi)那(nei)么(me)相信(xin)蘇(su)(su)(su)(su)寧(ning)(ning)(ning)電(dian)(dian)器的(de)(de)品牌。但是(shi)(shi)(shi)(shi)(shi)當(dang)(dang)我(wo)(wo)(wo)(wo)(wo)聯系他(ta)(ta)(ta)們(men)(men)的(de)(de)全(quan)國統一客(ke)服(fu)電(dian)(dian)話(hua)4008-198-198的(de)(de)時(shi)候，他(ta)(ta)(ta)們(men)(men)給我(wo)(wo)(wo)(wo)(wo)轉了(le)幾次(ci)線(xian)才(cai)有(you)(you)(you)(you)人給我(wo)(wo)(wo)(wo)(wo)回(hui)復，會盡(jin)快聯系，請(qing)(qing)我(wo)(wo)(wo)(wo)(wo)放(fang)心(xin)。 3、2013年(nian)(nian)6月16日(ri)，他(ta)(ta)(ta)們(men)(men)還是(shi)(shi)(shi)(shi)(shi)沒(mei)(mei)有(you)(you)(you)(you)解(jie)決問(wen)題(ti)，也沒(mei)(mei)有(you)(you)(you)(you)通(tong)知我(wo)(wo)(wo)(wo)(wo)如何(he)操作(zuo)，最后(hou)才(cai)有(you)(you)(you)(you)人電(dian)(dian)話(hua)通(tong)知我(wo)(wo)(wo)(wo)(wo)，叫我(wo)(wo)(wo)(wo)(wo)等待(dai)他(ta)(ta)(ta)們(men)(men)處理訂(ding)單(dan)。我(wo)(wo)(wo)(wo)(wo)當(dang)(dang)時(shi)就懷疑他(ta)(ta)(ta)們(men)(men)是(shi)(shi)(shi)(shi)(shi)不是(shi)(shi)(shi)(shi)(shi)根本就沒(mei)(mei)貨，說(shuo)我(wo)(wo)(wo)(wo)(wo)要(yao)(yao)投(tou)訴，耽誤我(wo)(wo)(wo)(wo)(wo)那(nei)么(me)多時(shi)間(jian)。可(ke)(ke)是(shi)(shi)(shi)(shi)(shi)，他(ta)(ta)(ta)們(men)(men)一副(fu)不可(ke)(ke)一世的(de)(de)樣子，好像不擔心(xin)我(wo)(wo)(wo)(wo)(wo)投(tou)訴。 4、2013年(nian)(nian)6月17日(ri)，我(wo)(wo)(wo)(wo)(wo)再次(ci)聯系他(ta)(ta)(ta)們(men)(men)在(zai)線(xian)客(ke)服(fu)，他(ta)(ta)(ta)們(men)(men)還是(shi)(shi)(shi)(shi)(shi)回(hui)復正在(zai)維護(hu)(hu)中，詳情(qing)請(qing)(qing)看截圖。并且對(dui)方客(ke)服(fu)自動斷開(kai)連接。我(wo)(wo)(wo)(wo)(wo)想問(wen)問(wen)這(zhe)就是(shi)(shi)(shi)(shi)(shi)蘇(su)(su)(su)(su)寧(ning)(ning)(ning)對(dui)待(dai)其(qi)忠實客(ke)戶的(de)(de)態度與(yu)(yu)辦(ban)法嘛？我(wo)(wo)(wo)(wo)(wo)的(de)(de)要(yao)(yao)求很(hen)簡單(dan)，立刻(ke)給我(wo)(wo)(wo)(wo)(wo)送(song)(song)(song)貨。除非蘇(su)(su)(su)(su)寧(ning)(ning)(ning)借沒(mei)(mei)貨商品進行圈錢。