投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)于2013年5月10日15時31分(fen)，在宜昌津匯商(shang)務(wu)(wu)酒(jiu)店(dian)(dian)前臺登記，交房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)138元(yuan)(yuan)(yuan)(yuan)，押(ya)金(jin)(jin)162元(yuan)(yuan)(yuan)(yuan)，計(ji)額(e)300元(yuan)(yuan)(yuan)(yuan)，領取(qu)鑰匙將一電腦包放入(ru)863號房(fang)(fang)(fang)后(hou)，當(dang)即離開房(fang)(fang)(fang)間(jian)(jian)。16時30分(fen)，投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)因(yin)有(you)急事(shi)需趕往(wang)宜都，與(yu)(yu)酒(jiu)店(dian)(dian)服(fu)(fu)務(wu)(wu)員商(shang)談解(jie)(jie)除服(fu)(fu)務(wu)(wu)合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)，前臺服(fu)(fu)務(wu)(wu)員稱(cheng)“只能(neng)退(tui)(tui)(tui)押(ya)金(jin)(jin)，不(bu)可能(neng)退(tui)(tui)(tui)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)”，引發糾(jiu)(jiu)(jiu)(jiu)(jiu)紛(fen)，投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)當(dang)時便要撥打“315”，另一服(fu)(fu)務(wu)(wu)員前來解(jie)(jie)釋“退(tui)(tui)(tui)房(fang)(fang)(fang)可以(yi)，要退(tui)(tui)(tui)還(huan)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)需經理(li)同(tong)(tong)(tong)(tong)(tong)(tong)(tong)意(yi)”，離開前臺數分(fen)鐘(zhong)(zhong)返(fan)回。打印出(chu)一個(ge)結(jie)算單，記載著給投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)退(tui)(tui)(tui)還(huan)20元(yuan)(yuan)(yuan)(yuan)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)的(de)(de)情況(kuang)(kuang)，要投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)簽(qian)名，投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)因(yin)急于前往(wang)宜都，簽(qian)名確認，注(zhu)明“對處理(li)有(you)異(yi)議”后(hou)，離開酒(jiu)店(dian)(dian)。投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)認為(wei)： 一、酒(jiu)店(dian)(dian)服(fu)(fu)務(wu)(wu)合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)可以(yi)解(jie)(jie)除。一是(shi)(shi)旅(lv)客(ke)入(ru)住酒(jiu)店(dian)(dian)，酒(jiu)店(dian)(dian)出(chu)具的(de)(de)押(ya)金(jin)(jin)單上沒有(you)注(zhu)明“不(bu)能(neng)解(jie)(jie)除”，雙(shuang)方(fang)更無此約定。二是(shi)(shi)比照客(ke)運服(fu)(fu)務(wu)(wu)行業(ye)，火車票和汽車票均(jun)可以(yi)退(tui)(tui)(tui)票解(jie)(jie)除合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)。三(san)是(shi)(shi)結(jie)合其退(tui)(tui)(tui)還(huan)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)20元(yuan)(yuan)(yuan)(yuan)實際(ji)處理(li)方(fang)式，可以(yi)印證投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)的(de)(de)觀點。 二、不(bu)解(jie)(jie)除合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)對投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)顯(xian)失(shi)公(gong)平(ping)。公(gong)平(ping)原則(ze)是(shi)(shi)民法通行不(bu)悖的(de)(de)原則(ze)，消法在立(li)法時再次予以(yi)肯定，本(ben)(ben)(ben)(ben)糾(jiu)(jiu)(jiu)(jiu)(jiu)紛(fen)中(zhong)投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)方(fang)面(mian)情況(kuang)(kuang)發生變化(hua)，雙(shuang)方(fang)訂立(li)合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)的(de)(de)目的(de)(de)已(yi)不(bu)能(neng)實現，合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)已(yi)不(bu)能(neng)實際(ji)履(lv)行，應(ying)予解(jie)(jie)除。 三(san)、退(tui)(tui)(tui)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)20元(yuan)(yuan)(yuan)(yuan)對消費(fei)(fei)(fei)(fei)者(zhe)不(bu)公(gong)平(ping)。與(yu)(yu)客(ke)運合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)的(de)(de)退(tui)(tui)(tui)票，也只存在收取(qu)10%的(de)(de)手續費(fei)(fei)(fei)(fei)，退(tui)(tui)(tui)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)20元(yuan)(yuan)(yuan)(yuan)明顯(xian)過低。本(ben)(ben)(ben)(ben)糾(jiu)(jiu)(jiu)(jiu)(jiu)紛(fen)中(zhong)的(de)(de)服(fu)(fu)務(wu)(wu)合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)從登記到(dao)退(tui)(tui)(tui)房(fang)(fang)(fang)時間(jian)(jian)間(jian)(jian)隔不(bu)到(dao)一個(ge)小時，還(huan)不(bu)到(dao)鐘(zhong)(zhong)點房(fang)(fang)(fang)的(de)(de)時長，退(tui)(tui)(tui)還(huan)20元(yuan)(yuan)(yuan)(yuan)，收取(qu)118元(yuan)(yuan)(yuan)(yuan)，顯(xian)然不(bu)公(gong)平(ping)且。16時30分(fen)退(tui)(tui)(tui)房(fang)(fang)(fang)，結(jie)合旅(lv)客(ke)入(ru)住時間(jian)(jian)的(de)(de)高峰(feng)期，完(wan)全可以(yi)將該房(fang)(fang)(fang)再次售與(yu)(yu)他人(ren)(ren)(ren)使(shi)(shi)用，不(bu)會(hui)給酒(jiu)店(dian)(dian)造成任何(he)損(sun)失(shi)，本(ben)(ben)(ben)(ben)糾(jiu)(jiu)(jiu)(jiu)(jiu)紛(fen)的(de)(de)處理(li)，酒(jiu)店(dian)(dian)維利是(shi)(shi)圖(tu)。酒(jiu)店(dian)(dian)服(fu)(fu)務(wu)(wu)合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)，應(ying)結(jie)合使(shi)(shi)用情況(kuang)(kuang)確定解(jie)(jie)除合同(tong)(tong)(tong)(tong)(tong)(tong)(tong)退(tui)(tui)(tui)還(huan)房(fang)(fang)(fang)費(fei)(fei)(fei)(fei)的(de)(de)數額(e)，本(ben)(ben)(ben)(ben)糾(jiu)(jiu)(jiu)(jiu)(jiu)紛(fen)中(zhong)，投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)完(wan)全未(wei)使(shi)(shi)用客(ke)房(fang)(fang)(fang)設施，只放了一個(ge)電腦包在房(fang)(fang)(fang)間(jian)(jian)，實際(ji)上的(de)(de)使(shi)(shi)用情況(kuang)(kuang)，與(yu)(yu)有(you)償保(bao)管無二，但酒(jiu)店(dian)(dian)實際(ji)收取(qu)費(fei)(fei)(fei)(fei)用118元(yuan)(yuan)(yuan)(yuan)，明顯(xian)過高。 四(si)、誠信交易、公(gong)平(ping)交易才(cai)是(shi)(shi)企業(ye)的(de)(de)發展之(zhi)道，背道而馳定會(hui)事(shi)與(yu)(yu)愿違。本(ben)(ben)(ben)(ben)糾(jiu)(jiu)(jiu)(jiu)(jiu)紛(fen)利益之(zhi)爭可謂小之(zhi)又(you)小，投(tou)(tou)(tou)(tou)訴(su)人(ren)(ren)(ren)投(tou)(tou)(tou)(tou)訴(su)與(yu)(yu)此，解(jie)(jie)忿之(zhi)余，為(wei)公(gong)平(ping)交易之(zhi)意(yi)識的(de)(de)形成盡綿薄之(zhi)力！