2013年(nian)10月8日(ri)(ri)(ri)(ri)(ri)本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)于(yu)(yu)天貓寧美國(guo)度(du)裝機(ji)旗(qi)艦店購買電(dian)(dian)腦(nao)主機(ji)一臺(tai)，價值人(ren)(ren)(ren)(ren)(ren)(ren)(ren)民幣1149元。該(gai)(gai)店委托(tuo)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)發(fa)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)單號768044472866），包(bao)(bao)(bao)(bao)裹(guo)于(yu)(yu)10月12日(ri)(ri)(ri)(ri)(ri)到達霞浦(pu)(pu)，于(yu)(yu)當(dang)(dang)(dang)日(ri)(ri)(ri)(ri)(ri)早上9點由(you)(you)(you)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)領出，14時30分(fen)電(dian)(dian)話(hua)聯(lian)系(xi)(xi)本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)領取(qu)，本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)由(you)(you)(you)于(yu)(yu)上班(ban)時間，委托(tuo)家(jia)(jia)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)取(qu)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)。申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)電(dian)(dian)話(hua)通(tong)(tong)(tong)(tong)(tong)(tong)知(zhi)我(wo)家(jia)(jia)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)于(yu)(yu)泰康路上領取(qu)包(bao)(bao)(bao)(bao)裹(guo)，并未(wei)送(song)達指(zhi)定地點（霞浦(pu)(pu)縣(xian)霞富弄50號）。快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)一直催(cui)促收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)盡快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)簽(qian)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)，未(wei)告(gao)(gao)知(zhi)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)應(ying)(ying)(ying)當(dang)(dang)(dang)面(mian)驗收(shou)(shou)(shou)(shou)(shou)(shou)(shou)。本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)于(yu)(yu)19時回家(jia)(jia)，拆開包(bao)(bao)(bao)(bao)裹(guo)發(fa)現主機(ji)里(li)沒(mei)有(you)任(ren)何配件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)，于(yu)(yu)是打(da)(da)電(dian)(dian)話(hua)聯(lian)系(xi)(xi)天貓賣家(jia)(jia)和(he)霞浦(pu)(pu)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)，天貓賣家(jia)(jia)提(ti)供其武(wu)漢收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)員(yuan)(yuan)查的(de)(de)(de)(de)該(gai)(gai)包(bao)(bao)(bao)(bao)裹(guo)重量為(wei)8.1公(gong)(gong)(gong)(gong)(gong)斤，到達本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)手中(zhong)(zhong)(zhong)的(de)(de)(de)(de)包(bao)(bao)(bao)(bao)裹(guo)不足6公(gong)(gong)(gong)(gong)(gong)斤，可以推(tui)斷在(zai)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)運輸過程(cheng)中(zhong)(zhong)(zhong)減(jian)少了2公(gong)(gong)(gong)(gong)(gong)斤。霞浦(pu)(pu)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)于(yu)(yu)20時來到本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)家(jia)(jia)中(zhong)(zhong)(zhong)，本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)指(zhi)出此包(bao)(bao)(bao)(bao)裹(guo)下(xia)方有(you)包(bao)(bao)(bao)(bao)裝撕開并重新包(bao)(bao)(bao)(bao)裝上的(de)(de)(de)(de)明顯(xian)痕(hen)跡(ji)，同時主機(ji)箱上也有(you)明顯(xian)螺絲擰(ning)出的(de)(de)(de)(de)痕(hen)跡(ji)，快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)表示此快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)已(yi)簽(qian)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)，出現少件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)應(ying)(ying)(ying)由(you)(you)(you)本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)負(fu)責，不該(gai)(gai)由(you)(you)(you)霞浦(pu)(pu)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)公(gong)(gong)(gong)(gong)(gong)司賠償。霞浦(pu)(pu)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)在(zai)領件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)到發(fa)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)存在(zai)充(chong)足的(de)(de)(de)(de)作(zuo)案(an)時間。本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)于(yu)(yu)2013年(nian)10月13日(ri)(ri)(ri)(ri)(ri)8時30分(fen)攜帶包(bao)(bao)(bao)(bao)裹(guo)到達霞浦(pu)(pu)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)公(gong)(gong)(gong)(gong)(gong)司進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)交涉，該(gai)(gai)公(gong)(gong)(gong)(gong)(gong)司工作(zuo)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)以快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)已(yi)簽(qian)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)為(wei)由(you)(you)(you)拒絕對該(gai)(gai)少件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)行(xing)(xing)(xing)(xing)(xing)為(wei)負(fu)責。本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)撥(bo)(bo)打(da)(da)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)客服(fu)95543進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)投(tou)(tou)(tou)訴，客服(fu)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)要(yao)求本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)聯(lian)系(xi)(xi)此包(bao)(bao)(bao)(bao)裹(guo)湖北公(gong)(gong)(gong)(gong)(gong)司的(de)(de)(de)(de)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)，要(yao)求快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)撥(bo)(bo)打(da)(da)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)客服(fu)說明情(qing)況(kuang)，此態度(du)明顯(xian)存在(zai)推(tui)諉(wei)行(xing)(xing)(xing)(xing)(xing)為(wei)。本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)于(yu)(yu)10月14日(ri)(ri)(ri)(ri)(ri)撥(bo)(bo)打(da)(da)郵(you)政業(ye)(ye)消費者申(shen)(shen)訴電(dian)(dian)話(hua)12305進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)投(tou)(tou)(tou)訴，客服(fu)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)聽取(qu)情(qing)況(kuang)后(hou)告(gao)(gao)知(zhi)會通(tong)(tong)(tong)(tong)(tong)(tong)過申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)有(you)限(xian)公(gong)(gong)(gong)(gong)(gong)司了解情(qing)況(kuang)后(hou)反(fan)饋(kui)。10月15日(ri)(ri)(ri)(ri)(ri)上午申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)總部來電(dian)(dian)告(gao)(gao)知(zhi)本(ben)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)：快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)包(bao)(bao)(bao)(bao)裹(guo)只要(yao)在(zai)簽(qian)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)后(hou)，快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)公(gong)(gong)(gong)(gong)(gong)司對包(bao)(bao)(bao)(bao)裹(guo)中(zhong)(zhong)(zhong)的(de)(de)(de)(de)少件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)行(xing)(xing)(xing)(xing)(xing)為(wei)和(he)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)員(yuan)(yuan)工的(de)(de)(de)(de)偷(tou)竊(qie)行(xing)(xing)(xing)(xing)(xing)為(wei)一概不負(fu)責任(ren)。 申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)有(you)限(xian)公(gong)(gong)(gong)(gong)(gong)司存在(zai)明顯(xian)的(de)(de)(de)(de)違法(fa)行(xing)(xing)(xing)(xing)(xing)為(wei)，違反(fan)了《快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)市場管理辦法(fa)》第十六條第四款企業(ye)(ye)應(ying)(ying)(ying)當(dang)(dang)(dang)將快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（郵(you)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)）投(tou)(tou)(tou)遞(di)(di)(di)(di)到約定的(de)(de)(de)(de)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)地址和(he)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)或者收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)指(zhi)定的(de)(de)(de)(de)代收(shou)(shou)(shou)(shou)(shou)(shou)(shou)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)。第十七條經營(ying)(ying)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)業(ye)(ye)務(wu)的(de)(de)(de)(de)企業(ye)(ye)投(tou)(tou)(tou)遞(di)(di)(di)(di)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（郵(you)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)），應(ying)(ying)(ying)當(dang)(dang)(dang)告(gao)(gao)知(zhi)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)當(dang)(dang)(dang)面(mian)驗收(shou)(shou)(shou)(shou)(shou)(shou)(shou)。快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（郵(you)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)）外包(bao)(bao)(bao)(bao)裝完好(hao)的(de)(de)(de)(de)，由(you)(you)(you)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)簽(qian)字(zi)確(que)認。投(tou)(tou)(tou)遞(di)(di)(di)(di)的(de)(de)(de)(de)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（郵(you)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)）注明為(wei)易(yi)碎品及外包(bao)(bao)(bao)(bao)裝出現明顯(xian)破損的(de)(de)(de)(de)，企業(ye)(ye)應(ying)(ying)(ying)當(dang)(dang)(dang)告(gao)(gao)知(zhi)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)先驗收(shou)(shou)(shou)(shou)(shou)(shou)(shou)內件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)再(zai)簽(qian)收(shou)(shou)(shou)(shou)(shou)(shou)(shou)。企業(ye)(ye)與寄(ji)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)另有(you)約定的(de)(de)(de)(de)除外。第二十條在(zai)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)服(fu)務(wu)過程(cheng)中(zhong)(zhong)(zhong)，快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（郵(you)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)）發(fa)生延(yan)誤、丟失、損毀和(he)內件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)不符的(de)(de)(de)(de)，經營(ying)(ying)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)業(ye)(ye)務(wu)的(de)(de)(de)(de)企業(ye)(ye)應(ying)(ying)(ying)當(dang)(dang)(dang)按照與用戶(hu)的(de)(de)(de)(de)約定，依(yi)法(fa)予以賠償。第二十八條快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)從業(ye)(ye)人(ren)(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)不得實(shi)施下(xia)列行(xing)(xing)(xing)(xing)(xing)為(wei)（一）扣(kou)留、倒賣、盜竊(qie)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)（郵(you)件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)）。申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)有(you)限(xian)公(gong)(gong)(gong)(gong)(gong)司公(gong)(gong)(gong)(gong)(gong)然無視國(guo)家(jia)(jia)法(fa)律(lv)法(fa)規，請求中(zhong)(zhong)(zhong)國(guo)質(zhi)量萬里(li)行(xing)(xing)(xing)(xing)(xing)就該(gai)(gai)事件(jian)(jian)(jian)(jian)(jian)(jian)(jian)(jian)和(he)申(shen)(shen)通(tong)(tong)(tong)(tong)(tong)(tong)快(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)(kuai)遞(di)(di)(di)(di)有(you)限(xian)公(gong)(gong)(gong)(gong)(gong)司進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)交涉并對該(gai)(gai)違法(fa)行(xing)(xing)(xing)(xing)(xing)為(wei)進(jin)(jin)行(xing)(xing)(xing)(xing)(xing)媒體曝(pu)光(guang)。