我(wo)(wo)(wo)(wo)與2013年(nian)10月21日在北京(jing)西城(cheng)(cheng)區(qu)從(cong)亞馬遜網上購(gou)買了(le)(le)(le)手(shou)機一(yi)部。當天(tian)晚上，商(shang)(shang)(shang)家從(cong)北京(jing)市豐臺區(qu)發(fa)貨(huo)(huo)(huo)。第(di)(di)二天(tian)，我(wo)(wo)(wo)(wo)收(shou)(shou)到(dao)物(wu)(wu)品后(hou)發(fa)現所購(gou)貨(huo)(huo)(huo)物(wu)(wu)并非我(wo)(wo)(wo)(wo)想要的東西，經(jing)(jing)與商(shang)(shang)(shang)家協商(shang)(shang)(shang)，商(shang)(shang)(shang)家同意(yi)我(wo)(wo)(wo)(wo)退(tui)回(hui)后(hou)進(jin)行(xing)(xing)調換。 于是(shi)(shi)(shi)我(wo)(wo)(wo)(wo)做了(le)(le)(le)拒收(shou)(shou)處理，物(wu)(wu)品被原封不動的退(tui)回(hui)到(dao)了(le)(le)(le)西城(cheng)(cheng)區(qu)復興(xing)門(men)圓(yuan)通(tong)(tong)快(kuai)(kuai)遞(di)那(nei)里，我(wo)(wo)(wo)(wo)以為第(di)(di)二天(tian)就(jiu)能退(tui)回(hui)到(dao)商(shang)(shang)(shang)家那(nei)里去，可等了(le)(le)(le)一(yi)天(tian)也沒見動靜。 今天(tian)，我(wo)(wo)(wo)(wo)實(shi)在受不了(le)(le)(le)了(le)(le)(le)，就(jiu)上網查詢，發(fa)現，物(wu)(wu)品仍(reng)然存放在西城(cheng)(cheng)區(qu)復興(xing)門(men)圓(yuan)通(tong)(tong)快(kuai)(kuai)遞(di)那(nei)里。我(wo)(wo)(wo)(wo)打復興(xing)門(men)圓(yuan)通(tong)(tong)快(kuai)(kuai)遞(di)電(dian)話010-59712630進(jin)行(xing)(xing)詢問(wen)，他們告訴(su)我(wo)(wo)(wo)(wo)，要想退(tui)貨(huo)(huo)(huo)需(xu)經(jing)(jing)”發(fa)貨(huo)(huo)(huo)方(fang)圓(yuan)通(tong)(tong)快(kuai)(kuai)遞(di)“同意(yi)。我(wo)(wo)(wo)(wo)一(yi)聽(ting)就(jiu)很氣(qi)憤，不管是(shi)(shi)(shi)”發(fa)貨(huo)(huo)(huo)方(fang)圓(yuan)通(tong)(tong)快(kuai)(kuai)遞(di)“還是(shi)(shi)(shi)”收(shou)(shou)貨(huo)(huo)(huo)方(fang)圓(yuan)通(tong)(tong)快(kuai)(kuai)遞(di)“，你(ni)們不都(dou)是(shi)(shi)(shi)一(yi)家公司嗎(ma)？我(wo)(wo)(wo)(wo)想退(tui)貨(huo)(huo)(huo)，只要我(wo)(wo)(wo)(wo)同意(yi)就(jiu)行(xing)(xing)了(le)(le)(le)唄(bai)，為什么還要你(ni)們的同意(yi)。那(nei)個小(xiao)姑娘，態度惡劣的告訴(su)我(wo)(wo)(wo)(wo)，你(ni)不懂(dong)我(wo)(wo)(wo)(wo)們業(ye)務流程，退(tui)貨(huo)(huo)(huo)需(xu)要經(jing)(jing)過我(wo)(wo)(wo)(wo)們的同意(yi)。我(wo)(wo)(wo)(wo)說(shuo)(shuo)，事(shi)情都(dou)過去兩天(tian)了(le)(le)(le)，這么一(yi)件小(xiao)小(xiao)的事(shi)情都(dou)辦不好？要是(shi)(shi)(shi)不同意(yi)，難道(dao)你(ni)們永遠(yuan)都(dou)不退(tui)了(le)(le)(le)嗎(ma)？她的回(hui)答(da)只有一(yi)句(ju)話，要經(jing)(jing)過我(wo)(wo)(wo)(wo)們的同意(yi)才(cai)行(xing)(xing)。而且(qie)，態度很不好，像(xiang)是(shi)(shi)(shi)要跟我(wo)(wo)(wo)(wo)吵架。我(wo)(wo)(wo)(wo)問(wen)她工號是(shi)(shi)(shi)多少，她始終不肯(ken)告訴(su)我(wo)(wo)(wo)(wo)，冷冷的說(shuo)(shuo)沒有。 我(wo)(wo)(wo)(wo)說(shuo)(shuo)的一(yi)切都(dou)是(shi)(shi)(shi)事(shi)實(shi)，不信可以調聽(ting)圓(yuan)通(tong)(tong)電(dian)話錄音。我(wo)(wo)(wo)(wo)的手(shou)機號是(shi)(shi)(shi)1571106****。希望圓(yuan)通(tong)(tong)能向我(wo)(wo)(wo)(wo)道(dao)歉，并賠償我(wo)(wo)(wo)(wo)的損失！