2013年11月16日(ri)，我(wo)(wo)(wo)在(zai)清華紫(zi)荊公(gong)(gong)(gong)寓14號樓收寄(ji)點(dian)寄(ji)了編號為(wei)(wei)：768217095001的(de)(de)(de)郵(you)(you)(you)件(jian)(jian)(jian)，該郵(you)(you)(you)件(jian)(jian)(jian)發往新(xin)疆，費用25元。到(dao)目(mu)前為(wei)(wei)止(zhi)，我(wo)(wo)(wo)的(de)(de)(de)郵(you)(you)(you)件(jian)(jian)(jian)仍然沒(mei)有(you)(you)到(dao)達(da)(da)目(mu)的(de)(de)(de)地，甚至沒(mei)有(you)(you)到(dao)達(da)(da)烏(wu)魯(lu)木齊。申(shen)(shen)(shen)通(tong)(tong)(tong)網站(zhan)(zhan)(zhan)的(de)(de)(de)查詢(xun)(xun)結果(guo)(guo)表(biao)(biao)(biao)明，該郵(you)(you)(you)件(jian)(jian)(jian)17日(ri)就已(yi)經發往新(xin)疆（查詢(xun)(xun)證明見附件(jian)(jian)(jian)）。我(wo)(wo)(wo)在(zai)11月23日(ri)致(zhi)電了申(shen)(shen)(shen)通(tong)(tong)(tong)北京公(gong)(gong)(gong)司，對(dui)(dui)方(fang)表(biao)(biao)(biao)示(shi)(shi)得(de)等(deng)待。我(wo)(wo)(wo)詢(xun)(xun)問(wen)我(wo)(wo)(wo)的(de)(de)(de)郵(you)(you)(you)件(jian)(jian)(jian)到(dao)哪(na)里了，對(dui)(dui)方(fang)告知(zhi)同包郵(you)(you)(you)件(jian)(jian)(jian)都沒(mei)有(you)(you)到(dao)新(xin)疆，具體到(dao)哪(na)里不知(zhi)道。 我(wo)(wo)(wo)對(dui)(dui)該結論不能(neng)(neng)接受，于11月23日(ri)和24日(ri)在(zai)申(shen)(shen)(shen)通(tong)(tong)(tong)網站(zhan)(zhan)(zhan)進行了投訴，并(bing)申(shen)(shen)(shen)明我(wo)(wo)(wo)就是發件(jian)(jian)(jian)人。網站(zhan)(zhan)(zhan)答復結果(guo)(guo)如(ru)下： “對(dui)(dui)于您(nin)(nin)所反映的(de)(de)(de)情況，我(wo)(wo)(wo)代表(biao)(biao)(biao)上海申(shen)(shen)(shen)通(tong)(tong)(tong)總公(gong)(gong)(gong)司向(xiang)您(nin)(nin)表(biao)(biao)(biao)示(shi)(shi)最真(zhen)誠(cheng)的(de)(de)(de)歉意(yi)！ 雙十一期間(jian)淘(tao)寶商城(cheng)搞活動導致(zhi)快(kuai)(kuai)件(jian)(jian)(jian)量增多，快(kuai)(kuai)件(jian)(jian)(jian)無(wu)法(fa)正常流(liu)通(tong)(tong)(tong)。我(wo)(wo)(wo)司已(yi)在(zai)積極處理中(zhong)，建議(yi)您(nin)(nin)耐心(xin)(xin)等(deng)待，在(zai)此向(xiang)您(nin)(nin)表(biao)(biao)(biao)示(shi)(shi)真(zhen)誠(cheng)的(de)(de)(de)歉意(yi)！希望(wang)(wang)能(neng)(neng)得(de)到(dao)您(nin)(nin)的(de)(de)(de)理解與(yu)支持！如(ru)您(nin)(nin)想知(zhi)道快(kuai)(kuai)件(jian)(jian)(jian)到(dao)達(da)(da)的(de)(de)(de)時(shi)間(jian)，請您(nin)(nin)讓發件(jian)(jian)(jian)人直接與(yu)發件(jian)(jian)(jian)申(shen)(shen)(shen)通(tong)(tong)(tong)：59059185--832聯系查詢(xun)(xun)。由(you)此給您(nin)(nin)帶來的(de)(de)(de)不便，我(wo)(wo)(wo)們(men)深表(biao)(biao)(biao)歉意(yi)！ 　　感謝您(nin)(nin)的(de)(de)(de)來信(xin)，申(shen)(shen)(shen)通(tong)(tong)(tong)快(kuai)(kuai)遞客戶(hu)服務中(zhong)心(xin)(xin)將竭誠(cheng)為(wei)(wei)您(nin)(nin)服務！” 經多次(ci)撥打，該電話號碼始終顯示(shi)(shi)忙碌(liu)。 我(wo)(wo)(wo)對(dui)(dui)申(shen)(shen)(shen)通(tong)(tong)(tong)快(kuai)(kuai)遞公(gong)(gong)(gong)司的(de)(de)(de)服務極其失望(wang)(wang)，也對(dui)(dui)非常關心(xin)(xin)我(wo)(wo)(wo)的(de)(de)(de)郵(you)(you)(you)件(jian)(jian)(jian)到(dao)底到(dao)哪(na)里了。我(wo)(wo)(wo)的(de)(de)(de)郵(you)(you)(you)件(jian)(jian)(jian)為(wei)(wei)重要的(de)(de)(de)紙(zhi)質文件(jian)(jian)(jian)，希望(wang)(wang)申(shen)(shen)(shen)通(tong)(tong)(tong)快(kuai)(kuai)遞能(neng)(neng)夠盡快(kuai)(kuai)給我(wo)(wo)(wo)答復，回答我(wo)(wo)(wo)“我(wo)(wo)(wo)的(de)(de)(de)郵(you)(you)(you)件(jian)(jian)(jian)去哪(na)里了”、“什么時(shi)候(hou)能(neng)(neng)夠到(dao)”并(bing)致(zhi)歉。