我(wo)(wo)(wo)(wo)(wo)的(de)(de)(de)車(che)是(shi)(shi)2011款逍(xiao)(xiao)客(ke)(ke)，車(che)型：雷(lei)。于(yu)(yu)(yu)(yu)2011年8月(yue)份(fen)購于(yu)(yu)(yu)(yu)南京，長期在(zai)(zai)蘇州(zhou)使用(yong)(yong)，用(yong)(yong)車(che)一(yi)直(zhi)按照東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)廠家(jia)的(de)(de)(de)保養規定(ding)定(ding)期正(zheng)常保養，里(li)程(cheng)在(zai)(zai)5萬3千公(gong)里(li)時(shi)(shi)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)出現(xian)(xian)(xian)(xian)異常， 具(ju)體現(xian)(xian)(xian)(xian)象(xiang)為(wei)(wei)(wei)車(che)輛松油(you)門(men)滑行(xing)減(jian)速(su)(su)(su)至(zhi)時(shi)(shi)速(su)(su)(su)60-40區間時(shi)(shi)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)出現(xian)(xian)(xian)(xian)非常明(ming)顯的(de)(de)(de)類似吹哨子的(de)(de)(de)異音(yin)(yin)(yin)，在(zai)(zai)50時(shi)(shi)聲(sheng)音(yin)(yin)(yin)最大(da)，降至(zhi)40以(yi)(yi)下(xia)后(hou)聲(sheng)音(yin)(yin)(yin)消失。 當(dang)時(shi)(shi)在(zai)(zai)蘇州(zhou)某4S店診斷(duan)后(hou)判(pan)斷(duan)是(shi)(shi)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)異常，由于(yu)(yu)(yu)(yu)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)在(zai)(zai)保修(xiu)期內，故通過(guo)4S店向東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)廠家(jia)申(shen)請(qing)(qing)索賠變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)。后(hou)東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)通過(guo)索賠申(shen)請(qing)(qing)，并(bing)調發(fa)(fa)了一(yi)臺(tai)(tai)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)至(zhi)4S店， 我(wo)(wo)(wo)(wo)(wo)于(yu)(yu)(yu)(yu)1月(yue)18日(ri)(ri)(ri)(ri)到(dao)店更換(huan)并(bing)于(yu)(yu)(yu)(yu)19日(ri)(ri)(ri)(ri)更換(huan)完畢提車(che)，在(zai)(zai)提車(che)路試時(shi)(shi)發(fa)(fa)現(xian)(xian)(xian)(xian)依(yi)然(ran)有很輕微的(de)(de)(de)哨音(yin)(yin)(yin)（聲(sheng)音(yin)(yin)(yin)比更換(huan)前小很多，不(bu)仔細聽聽不(bu)到(dao)。）當(dang)時(shi)(shi)4S技(ji)師讓(rang)先(xian)跑一(yi)段時(shi)(shi)間觀察看看， 如(ru)果(guo)(guo)有問(wen)(wen)(wen)題(ti)再與他們聯(lian)絡。近期發(fa)(fa)現(xian)(xian)(xian)(xian)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)的(de)(de)(de)異常哨音(yin)(yin)(yin)明(ming)顯變(bian)(bian)(bian)(bian)(bian)(bian)大(da)（新變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)更換(huan)后(hou)才行(xing)駛1200公(gong)里(li)），已經(jing)(jing)接近上一(yi)臺(tai)(tai)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)更換(huan)前的(de)(de)(de)聲(sheng)音(yin)(yin)(yin)，出現(xian)(xian)(xian)(xian)的(de)(de)(de)現(xian)(xian)(xian)(xian)象(xiang)也是(shi)(shi)與變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)更換(huan)前一(yi)模一(yi)樣。 發(fa)(fa)現(xian)(xian)(xian)(xian)這一(yi)情況后(hou)聯(lian)系東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)客(ke)(ke)服(fu)電(dian)話(hua)，客(ke)(ke)戶建議我(wo)(wo)(wo)(wo)(wo)去(qu)4S店檢查，由于(yu)(yu)(yu)(yu)已經(jing)(jing)有索賠更換(huan)過(guo)一(yi)次(ci)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)，所(suo)以(yi)(yi)我(wo)(wo)(wo)(wo)(wo)請(qing)(qing)求東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)能(neng)夠派出技(ji)術(shu)(shu)人(ren)員至(zhi)4S店診斷(duan)確診，以(yi)(yi)盡快(kuai)給我(wo)(wo)(wo)(wo)(wo)解決問(wen)(wen)(wen)題(ti)， 但東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)對這一(yi)請(qing)(qing)求無視。無奈2月(yue)14日(ri)(ri)(ri)(ri)我(wo)(wo)(wo)(wo)(wo)再次(ci)至(zhi)4S店去(qu)做檢查，4S技(ji)師用(yong)(yong)手機錄音(yin)(yin)(yin)攝像(xiang)后(hou)把資(zi)料(liao)傳至(zhi)東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)的(de)(de)(de)技(ji)術(shu)(shu)部門(men)，但東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)技(ji)術(shu)(shu)人(ren)員判(pan)斷(duan)此為(wei)(wei)(wei)正(zheng)常現(xian)(xian)(xian)(xian)象(xiang)，不(bu)影響(xiang)(xiang)正(zheng)常用(yong)(yong)車(che)。 我(wo)(wo)(wo)(wo)(wo)當(dang)場致電(dian)東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)客(ke)(ke)服(fu)電(dian)話(hua)提出不(bu)認可東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)技(ji)術(shu)(shu)人(ren)員的(de)(de)(de)判(pan)斷(duan)并(bing)要(yao)求其技(ji)術(shu)(shu)部門(men)出具(ju)認定(ding)結果(guo)(guo)報告，但直(zhi)到(dao)今(jin)天，我(wo)(wo)(wo)(wo)(wo)沒有得到(dao)任何(he)反(fan)饋。對于(yu)(yu)(yu)(yu)東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)目前的(de)(de)(de)處(chu)理(li)(li)結果(guo)(guo)和態度我(wo)(wo)(wo)(wo)(wo)無法接受， 難道變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)出現(xian)(xian)(xian)(xian)明(ming)顯異響(xiang)(xiang)不(bu)屬于(yu)(yu)(yu)(yu)質量(liang)缺陷(xian)？如(ru)果(guo)(guo)說東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)認為(wei)(wei)(wei)變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)異響(xiang)(xiang)是(shi)(shi)屬于(yu)(yu)(yu)(yu)正(zheng)常的(de)(de)(de)，那(nei)為(wei)(wei)(wei)什么新車(che)時(shi)(shi)沒有這種現(xian)(xian)(xian)(xian)象(xiang)？我(wo)(wo)(wo)(wo)(wo)身邊其他逍(xiao)(xiao)客(ke)(ke)車(che)主沒有這種現(xian)(xian)(xian)(xian)象(xiang)？變(bian)(bian)(bian)(bian)(bian)(bian)速(su)(su)(su)箱(xiang)(xiang)(xiang)(xiang)出現(xian)(xian)(xian)(xian)異響(xiang)(xiang)已經(jing)(jing)極大(da)影響(xiang)(xiang)了 我(wo)(wo)(wo)(wo)(wo)用(yong)(yong)車(che)的(de)(de)(de)舒適性，希(xi)望東(dong)(dong)(dong)(dong)風(feng)(feng)(feng)(feng)(feng)日(ri)(ri)(ri)(ri)產(chan)(chan)能(neng)給予(yu)積極的(de)(de)(de)態度來處(chu)理(li)(li)我(wo)(wo)(wo)(wo)(wo)所(suo)遇到(dao)的(de)(de)(de)問(wen)(wen)(wen)題(ti)。