本(ben)(ben)(ben)人(ren)(ren)(ren)于(yu)(yu)2013年5月(yue)(yue)(yue)3日(ri)(ri)全款135800元（壹(yi)拾叁萬伍仟捌佰元）在(zai)珠海眾大利長(chang)城(cheng)4S店(dian)(dian)購(gou)置(zhi)了(le)一(yi)(yi)款長(chang)城(cheng)H62.4自動精英(ying)型(xing)汽車(che)，提車(che)時說(shuo)(shuo)明是現車(che)，五日(ri)(ri)內提車(che)。提車(che)時發(fa)現空調(diao)(diao)不制冷(leng)，但由于(yu)(yu)4s銷(xiao)售店(dian)(dian)員謝東(dong)(電(dian)(dian)(dian)話13798995870）說(shuo)(shuo)小(xiao)問(wen)(wen)題(ti)調(diao)(diao)整一(yi)(yi)下就可以了(le)，出(chu)于(yu)(yu)對4S店(dian)(dian)的(de)信任，車(che)留在(zai)4S店(dian)(dian)維修(xiu)(xiu)，兩天(tian)后銷(xiao)售店(dian)(dian)員謝東(dong)(電(dian)(dian)(dian)話13798995870）告訴(su)本(ben)(ben)(ben)人(ren)(ren)(ren)汽車(che)空調(diao)(diao)已(yi)經弄好了(le)，但是有(you)(you)一(yi)(yi)個(ge)小(xiao)配(pei)(pei)件(jian)有(you)(you)問(wen)(wen)題(ti)，出(chu)于(yu)(yu)是新車(che)，所以訂配(pei)(pei)件(jian)更(geng)(geng)換(huan)，出(chu)于(yu)(yu)對長(chang)城(cheng)品牌的(de)信任，本(ben)(ben)(ben)人(ren)(ren)(ren)再(zai)次(ci)相(xiang)信了(le)4S的(de)描述(shu)。正(zheng)式交(jiao)車(che)時汽車(che)空調(diao)(diao)依(yi)然不制冷(leng)，銷(xiao)售店(dian)(dian)員謝東(dong)(電(dian)(dian)(dian)話13798995870）說(shuo)(shuo)5月(yue)(yue)(yue)18日(ri)(ri)、19日(ri)(ri)一(yi)(yi)定配(pei)(pei)件(jian)可以到(dao)處理好。5月(yue)(yue)(yue)18、19日(ri)(ri)本(ben)(ben)(ben)人(ren)(ren)(ren)致電(dian)(dian)(dian)4S店(dian)(dian)，4s店(dian)(dian)稱配(pei)(pei)件(jian)未到(dao)，并說(shuo)(shuo)是廠(chang)家發(fa)貨的(de)問(wen)(wen)題(ti)。直到(dao)5月(yue)(yue)(yue)23日(ri)(ri)，4s致電(dian)(dian)(dian)說(shuo)(shuo)配(pei)(pei)件(jian)已(yi)到(dao)，本(ben)(ben)(ben)人(ren)(ren)(ren)5月(yue)(yue)(yue)24日(ri)(ri)一(yi)(yi)早(zao)將汽車(che)送到(dao)4S店(dian)(dian)維修(xiu)(xiu)，承諾當天(tian)弄好，至此(ci)才(cai)知道(dao)是冷(leng)凝器出(chu)了(le)問(wen)(wen)題(ti)，需要(yao)更(geng)(geng)換(huan)。5月(yue)(yue)(yue)24日(ri)(ri)下午16：28,4s店(dian)(dian)致電(dian)(dian)(dian)本(ben)(ben)(ben)人(ren)(ren)(ren)說(shuo)(shuo)空調(diao)(diao)系統(tong)還(huan)有(you)(you)一(yi)(yi)個(ge)開(kai)關壞了(le)，還(huan)需要(yao)訂貨，承諾5月(yue)(yue)(yue)26日(ri)(ri)早(zao)上(shang)10:00前一(yi)(yi)定修(xiu)(xiu)好，至此(ci)本(ben)(ben)(ben)人(ren)(ren)(ren)已(yi)經對4s店(dian)(dian)完全喪失信心。5月(yue)(yue)(yue)26日(ri)(ri)早(zao)上(shang)10:004S店(dian)(dian)未給本(ben)(ben)(ben)人(ren)(ren)(ren)來電(dian)(dian)(dian)，本(ben)(ben)(ben)人(ren)(ren)(ren)致電(dian)(dian)(dian)4S人(ren)(ren)(ren)仍然說(shuo)(shuo)沒有(you)(you)修(xiu)(xiu)好。本(ben)(ben)(ben)人(ren)(ren)(ren)要(yao)求對此(ci)車(che)輛(liang)進(jin)行(xing)退貨，4s店(dian)(dian)不同意。 本(ben)(ben)(ben)人(ren)(ren)(ren)認(ren)為4S店(dian)(dian)銷(xiao)售存在(zai)嚴(yan)(yan)重(zhong)質量問(wen)(wen)題(ti)的(de)車(che)輛(liang)，導致消(xiao)費(fei)(fei)者近(jin)一(yi)(yi)個(ge)月(yue)(yue)(yue)無法(fa)(fa)正(zheng)常使用(yong)，已(yi)經嚴(yan)(yan)重(zhong)損害到(dao)消(xiao)費(fei)(fei)者的(de)權益，在(zai)明知產品有(you)(you)瑕疵(ci)的(de)情況下不盡(jin)力解決問(wen)(wen)題(ti)而是百般(ban)推諉，造成本(ben)(ben)(ben)人(ren)(ren)(ren)時間和(he)金錢上(shang)的(de)嚴(yan)(yan)重(zhong)浪費(fei)(fei)（往(wang)返4S店(dian)(dian)距離(li)很(hen)遠，電(dian)(dian)(dian)話不斷溝(gou)通），要(yao)求4S店(dian)(dian)立刻退款，并依(yi)據相(xiang)關消(xiao)費(fei)(fei)者保護法(fa)(fa)律法(fa)(fa)規(gui)對本(ben)(ben)(ben)人(ren)(ren)(ren)進(jin)行(xing)賠償。