我叫于明菊，是中(zhong)國(guo)(guo)電信公(gong)司服(fu)務的(de)(de)(de)一名(ming)普通消(xiao)費者，在使用(yong)中(zhong)國(guo)(guo)電信公(gong)司的(de)(de)(de)電信服(fu)務的(de)(de)(de)消(xiao)費過程中(zhong)發(fa)現(xian)自己的(de)(de)(de)合法(fa)(fa)權益遭受到中(zhong)國(guo)(guo)電信的(de)(de)(de)嚴重侵(qin)害(hai)行(xing)為(wei)，為(wei)此(ci)已向(xiang)中(zhong)國(guo)(guo)電信提出投訴(su)，但中(zhong)國(guo)(guo)電信并沒(mei)有引起足夠的(de)(de)(de)重視，敷衍拖(tuo)延至今未予處理。現(xian)投訴(su)要求盡快給予合理處理并對這種違法(fa)(fa)違規行(xing)為(wei)予以改正。 　　　

     2010年5月，中(zhong)國電(dian)(dian)信(xin)公司(si)工作人(ren)(ren)員齊明珠到我(wo)家推銷長途(tu)電(dian)(dian)話業(ye)務并辦(ban)理了(le)(le)入網(wang)手續，我(wo)交(jiao)(jiao)納了(le)(le)三(san)百元(yuan)，當時沒(mei)有開具任(ren)何收(shou)據和現金發(fa)票，只告(gao)知我(wo)長途(tu)電(dian)(dian)話0.09元(yuan)/分(fen)鐘，給了(le)(le)我(wo)一(yi)臺(tai)中(zhong)興(xing)無線固話機(ji)(ji)，號(hao)碼是1532621****。 之后(hou)(hou)，我(wo)開始正常使用(yong)，每至停機(ji)(ji)時再預交(jiao)(jiao)幾(ji)百元(yuan)，此(ci)前(qian)電(dian)(dian)話一(yi)直未(wei)發(fa)現問(wen)題，至今年七月才發(fa)現電(dian)(dian)話費(fei)有問(wen)題，從年初電(dian)(dian)話量減少(shao)但電(dian)(dian)話費(fei)卻消費(fei)的(de)很(hen)快，為此(ci)才找到中(zhong)國電(dian)(dian)信(xin)鳳城分(fen)公司(si)，經查發(fa)現消費(fei)了(le)(le)很(hen)多(duo)，多(duo)到我(wo)出(chu)乎意料(liao)的(de)范(fan)圍，從2010年7月后(hou)(hou)開始定置了(le)(le)118元(yuan)的(de)套餐(can)，并且每月還設有短信(xin)費(fei)和代收(shou)費(fei)及(ji)新增業(ye)務費(fei)與特服(fu)費(fei)。134元(yuan)被(bei)(bei)收(shou)取(qu)11個月，142元(yuan)被(bei)(bei)收(shou)取(qu)8個月，我(wo)本(ben)人(ren)(ren)在(zai)辦(ban)理時從未(wei)被(bei)(bei)告(gao)知有什么(me)最低消費(fei)，更沒(mei)有申請什么(me)其他(ta)消費(fei)，本(ben)人(ren)(ren)也沒(mei)有持有效證件去(qu)電(dian)(dian)信(xin)公司(si)辦(ban)理過這(zhe)些莫名其妙的(de)業(ye)務，就這(zhe)樣(yang)被(bei)(bei)騙取(qu)了(le)(le)很(hen)多(duo)費(fei)用(yong)。 　　　　

    對于這樣嚴重(zhong)的(de)(de)(de)(de)欺(qi)詐行(xing)(xing)為(wei)我(wo)于今年的(de)(de)(de)(de)七(qi)月向10000號客服(fu)進行(xing)(xing)了投(tou)訴并(bing)要求(qiu)給(gei)(gei)予合理解決，但(dan)是(shi)沒有電(dian)(dian)信(xin)(xin)人(ren)(ren)(ren)員給(gei)(gei)予答復。嗣后我(wo)撥打了4008810000進行(xing)(xing)投(tou)訴，但(dan)后來中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)不(bu)知是(shi)什么部(bu)門(men)態(tai)度強硬的(de)(de)(de)(de)答復說可以降低套餐標準和(he)適度補償(chang)，否則愛哪告(gao)哪告(gao)并(bing)聲稱中(zhong)(zhong)華人(ren)(ren)(ren)民(min)共(gong)和(he)國(guo)(guo)(guo)沒有設立電(dian)(dian)信(xin)(xin)法。本人(ren)(ren)(ren)于八月十(shi)二日發函給(gei)(gei)中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)遼寧(ning)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)丹(dan)東(dong)(dong)分(fen)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)，中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)丹(dan)東(dong)(dong)分(fen)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)于八月二十(shi)三(san)日回復，其(qi)答復結(jie)果和(he)電(dian)(dian)話(hua)中(zhong)(zhong)是(shi)一(yi)樣的(de)(de)(de)(de)。中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)丹(dan)東(dong)(dong)分(fen)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)的(de)(de)(de)(de)這種態(tai)度讓我(wo)極其(qi)憤怒，我(wo)雖是(shi)一(yi)名老(lao)百姓(xing)，但(dan)我(wo)有信(xin)(xin)心對自己的(de)(de)(de)(de)權利捍衛成功，不(bu)畏一(yi)切艱難！因(yin)為(wei)對于中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)下屬(shu)部(bu)門(men)的(de)(de)(de)(de)這種欺(qi)詐行(xing)(xing)為(wei)侵(qin)害(hai)的(de)(de)(de)(de)不(bu)僅僅是(shi)我(wo)個(ge)人(ren)(ren)(ren)的(de)(de)(de)(de)權益，對于整(zheng)(zheng)個(ge)社(she)會公(gong)(gong)(gong)(gong)(gong)眾的(de)(de)(de)(de)侵(qin)害(hai)也大量存在著，本著對中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)的(de)(de)(de)(de)負責的(de)(de)(de)(de)態(tai)度以及(ji)給(gei)(gei)中(zhong)(zhong)國(guo)(guo)(guo)電(dian)(dian)信(xin)(xin)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)改正的(de)(de)(de)(de)機會，返還所得的(de)(de)(de)(de)欺(qi)詐利益及(ji)賠(pei)(pei)償(chang)損失，新(xin)業(ye)務費(fei)(fei)共(gong)計115.45元(yuan)(yuan)(yuan)(yuan)，短信(xin)(xin)費(fei)(fei)304元(yuan)(yuan)(yuan)(yuan)，代收費(fei)(fei)64元(yuan)(yuan)(yuan)(yuan)，特服(fu)費(fei)(fei)192.42元(yuan)(yuan)(yuan)(yuan)，業(ye)務調(diao)整(zheng)(zheng)費(fei)(fei)2575.59元(yuan)(yuan)(yuan)(yuan)。依據《消(xiao)法》第四(si)十(shi)九條規定經營者(zhe)(zhe)提供商(shang)品或(huo)(huo)者(zhe)(zhe)服(fu)務有欺(qi)詐行(xing)(xing)為(wei)的(de)(de)(de)(de)，應當按照消(xiao)費(fei)(fei)者(zhe)(zhe)的(de)(de)(de)(de)要求(qiu)增加(jia)(jia)賠(pei)(pei)償(chang)其(qi)受到的(de)(de)(de)(de)損失，增加(jia)(jia)賠(pei)(pei)償(chang)的(de)(de)(de)(de)金(jin)額為(wei)消(xiao)費(fei)(fei)者(zhe)(zhe)購買商(shang)品的(de)(de)(de)(de)價款(kuan)或(huo)(huo)者(zhe)(zhe)接受服(fu)務費(fei)(fei)用(yong)的(de)(de)(de)(de)一(yi)倍。合計金(jin)額:6504.12元(yuan)(yuan)(yuan)(yuan)。 交通(tong)費(fei)(fei)：送函一(yi)次9元(yuan)(yuan)(yuan)(yuan)，取回復函4次共(gong)計32元(yuan)(yuan)(yuan)(yuan)，郵寄費(fei)(fei)：21元(yuan)(yuan)(yuan)(yuan)，通(tong)訊費(fei)(fei)：2元(yuan)(yuan)(yuan)(yuan)，總計:6568.12元(yuan)(yuan)(yuan)(yuan)。