本人拜托申(shen)通(tong)(tong)快(kuai)(kuai)遞(di)(di)(di)(di)（廣(guang)東省廣(guang)州(zhou)(zhou)市(shi)白云區集賢(xian)苑中街網點）托運(yun)(yun)(yun)一(yi)臺臺式電(dian)(dian)(dian)腦(nao)由廣(guang)州(zhou)(zhou)發往(wang)汕(shan)頭市(shi)。郵寄(ji)快(kuai)(kuai)遞(di)(di)(di)(di)的(de)(de)(de)時候，經(jing)過申(shen)通(tong)(tong)工作(zuo)人員(yuan)確認并保(bao)(bao)證(zheng)包裝妥當(dang)，工作(zuo)人員(yuan)并告(gao)訴本人，運(yun)(yun)(yun)輸電(dian)(dian)(dian)腦(nao)是高(gao)價(jia)值(zhi)(zhi)產品(pin)，需(xu)要保(bao)(bao)值(zhi)(zhi)，并在(zai)工作(zuo)人員(yuan)的(de)(de)(de)要求下，保(bao)(bao)值(zhi)(zhi)2500元(yuan)，收(shou)(shou)費(fei)75（加20元(yuan)運(yun)(yun)(yun)輸費(fei)，一(yi)共是95元(yuan)）。工作(zuo)人員(yuan)一(yi)再(zai)強調電(dian)(dian)(dian)腦(nao)保(bao)(bao)值(zhi)(zhi)后是不在(zai)普通(tong)(tong)運(yun)(yun)(yun)輸的(de)(de)(de)車(che)輛，是在(zai)高(gao)價(jia)值(zhi)(zhi)貨(huo)車(che)運(yun)(yun)(yun)輸，不同一(yi)般的(de)(de)(de)快(kuai)(kuai)遞(di)(di)(di)(di)運(yun)(yun)(yun)輸車(che)，保(bao)(bao)證(zheng)不會(hui)給損壞(huai)。 于(yu)8月(yue)19日下午，由于(yu)汕(shan)頭快(kuai)(kuai)遞(di)(di)(di)(di)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)運(yun)(yun)(yun)送(song)使用(yong)大貨(huo)車(che)，進不來家里(li)這邊，所以本人過去大馬路(lu)與快(kuai)(kuai)遞(di)(di)(di)(di)人員(yuan)拿快(kuai)(kuai)遞(di)(di)(di)(di)。下雨天，加上三(san)個(ge)大件(jian)，廣(guang)州(zhou)(zhou)快(kuai)(kuai)遞(di)(di)(di)(di)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)也說明是高(gao)價(jia)值(zhi)(zhi)大貨(huo)車(che)，不會(hui)有事。簽收(shou)(shou)的(de)(de)(de)時候非常放心(xin)，加上在(zai)馬路(lu)邊，電(dian)(dian)(dian)腦(nao)需(xu)要通(tong)(tong)電(dian)(dian)(dian)才(cai)測試。快(kuai)(kuai)遞(di)(di)(di)(di)車(che)很快(kuai)(kuai)走了(le)。 回(hui)到家中，拆(chai)包才(cai)插電(dian)(dian)(dian)發現電(dian)(dian)(dian)腦(nao)顯示器壞(huai)掉(diao)了(le)，主(zhu)機金屬整個(ge)變(bian)形，主(zhu)機塑料部分脫落，CPU風扇斷開。打(da)電(dian)(dian)(dian)話(hua)和申(shen)通(tong)(tong)反(fan)映情況，汕(shan)頭，廣(guang)州(zhou)(zhou)，總公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)申(shen)通(tong)(tong)快(kuai)(kuai)遞(di)(di)(di)(di)三(san)方(fang)相互推(tui)卸責(ze)任。最后廣(guang)州(zhou)(zhou)申(shen)通(tong)(tong)方(fang)答(da)應寫賠償申(shen)請書向申(shen)通(tong)(tong)總公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)申(shen)請賠償。快(kuai)(kuai)遞(di)(di)(di)(di)方(fang)改口說，保(bao)(bao)值(zhi)(zhi)費(fei)只(zhi)是保(bao)(bao)丟失(shi)，不保(bao)(bao)損壞(huai)。 于(yu)9月(yue)1號(hao)，申(shen)請書結果，申(shen)通(tong)(tong)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)不答(da)應賠償。 現在(zai)本人作(zuo)為消費(fei)者，一(yi)人承當(dang)了(le)快(kuai)(kuai)遞(di)(di)(di)(di)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)在(zai)運(yun)(yun)(yun)輸過程的(de)(de)(de)電(dian)(dian)(dian)腦(nao)損壞(huai)損失(shi)費(fei)用(yong)，和高(gao)額(e)的(de)(de)(de)保(bao)(bao)值(zhi)(zhi)費(fei)用(yong)。至此響315投訴申(shen)通(tong)(tong)快(kuai)(kuai)遞(di)(di)(di)(di)公(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)。