2016.7.14下(xia)單 2016.7.17下(xia)午(wu)購(gou)(gou)買的(de)AUX空調到(dao)(dao)(dao)貨簽收(shou)。 經(jing)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)人(ren)員接受預(yu)約安(an)裝(zhuang)(zhuang)(zhuang)信息為(wei)(wei)2016.7.18，發送安(an)裝(zhuang)(zhuang)(zhuang)派工信息，安(an)裝(zhuang)(zhuang)(zhuang)師(shi)(shi)傅(fu)(fu)(fu)號(hao)碼(ma)15674520653。 2016.7.18 一(yi)整天(tian)打(da)師(shi)(shi)傅(fu)(fu)(fu)電(dian)(dian)(dian)(dian)(dian)話(hua)均為(wei)(wei)關(guan)機， 繼(ji)(ji)(ji)續(xu)聯(lian)(lian)(lian)系(xi)(xi)(xi)4008365365客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)（他(ta)們發生任何問(wen)題(ti)只能聯(lian)(lian)(lian)系(xi)(xi)(xi)到(dao)(dao)(dao)他(ta)們客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)，客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)不(bu)(bu)給(gei)當地網(wang)(wang)(wang)點(dian)(dian)主(zhu)管聯(lian)(lian)(lian)系(xi)(xi)(xi)方式），預(yu)約安(an)裝(zhuang)(zhuang)(zhuang)時(shi)(shi)間(jian)(jian)變為(wei)(wei)2016.7.19. 2016.7.19 該(gai)師(shi)(shi)傅(fu)(fu)(fu)繼(ji)(ji)(ji)續(xu)關(guan)機，期間(jian)(jian)電(dian)(dian)(dian)(dian)(dian)話(hua)打(da)了(le)數十次(ci)，繼(ji)(ji)(ji)續(xu)聯(lian)(lian)(lian)系(xi)(xi)(xi)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)幾次(ci)，確定說(shuo)(shuo)安(an)排人(ren)18點(dian)(dian)前(qian)回(hui)(hui)訪(fang)，直(zhi)(zhi)到(dao)(dao)(dao)19點(dian)(dian)，依舊沒(mei)(mei)有(you)接到(dao)(dao)(dao)回(hui)(hui)訪(fang)電(dian)(dian)(dian)(dian)(dian)話(hua)。遂繼(ji)(ji)(ji)續(xu)聯(lian)(lian)(lian)系(xi)(xi)(xi)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)，客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)以不(bu)(bu)能泄露內(nei)部號(hao)碼(ma)為(wei)(wei)由(you)，沒(mei)(mei)有(you)給(gei)我(wo)(wo)(wo)(wo)(wo)當地（湖南懷化）網(wang)(wang)(wang)點(dian)(dian)電(dian)(dian)(dian)(dian)(dian)話(hua)給(gei)我(wo)(wo)(wo)(wo)(wo)，給(gei)我(wo)(wo)(wo)(wo)(wo)的(de)解(jie)(jie)釋只有(you)繼(ji)(ji)(ji)續(xu)記(ji)錄上報，及時(shi)(shi)解(jie)(jie)決，這里(li)我(wo)(wo)(wo)(wo)(wo)想(xiang)說(shuo)(shuo)他(ta)們說(shuo)(shuo)的(de)及時(shi)(shi)是(shi)(shi)(shi)約定了(le)18點(dian)(dian)前(qian)電(dian)(dian)(dian)(dian)(dian)話(hua)回(hui)(hui)訪(fang)，沒(mei)(mei)有(you)接到(dao)(dao)(dao)電(dian)(dian)(dian)(dian)(dian)話(hua)，這是(shi)(shi)(shi)及時(shi)(shi)嗎？然后繼(ji)(ji)(ji)續(xu)給(gei)我(wo)(wo)(wo)(wo)(wo)個(ge)(ge)時(shi)(shi)間(jian)(jian)說(shuo)(shuo)是(shi)(shi)(shi)次(ci)日12點(dian)(dian)前(qian)給(gei)我(wo)(wo)(wo)(wo)(wo)回(hui)(hui)電(dian)(dian)(dian)(dian)(dian)話(hua)。 2016.7.20 我(wo)(wo)(wo)(wo)(wo)父(fu)親用(yong)另外預(yu)留(liu)的(de)手機號(hao)給(gei)該(gai)師(shi)(shi)傅(fu)(fu)(fu)打(da)電(dian)(dian)(dian)(dian)(dian)話(hua)，接通(tong)，師(shi)(shi)傅(fu)(fu)(fu)說(shuo)(shuo)不(bu)(bu)是(shi)(shi)(shi)裝(zhuang)(zhuang)(zhuang)空調的(de)。遂繼(ji)(ji)(ji)續(xu)聯(lian)(lian)(lian)系(xi)(xi)(xi)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)，客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)接通(tong)該(gai)師(shi)(shi)傅(fu)(fu)(fu)的(de)電(dian)(dian)(dian)(dian)(dian)話(hua)，師(shi)(shi)傅(fu)(fu)(fu)說(shuo)(shuo)在別(bie)家(jia)安(an)裝(zhuang)(zhuang)(zhuang)，確認了(le)我(wo)(wo)(wo)(wo)(wo)的(de)訂單，1~2個(ge)(ge)小(xiao)(xiao)時(shi)(shi)過來(lai)安(an)裝(zhuang)(zhuang)(zhuang)。長沙蘇(su)(su)寧電(dian)(dian)(dian)(dian)(dian)話(hua)07318874333，電(dian)(dian)(dian)(dian)(dian)話(hua)說(shuo)(shuo)明已經(jing)跟本地網(wang)(wang)(wang)點(dian)(dian)負(fu)責人(ren)聯(lian)(lian)(lian)系(xi)(xi)(xi)解(jie)(jie)決。中午(wu)12點(dian)(dian)，時(shi)(shi)間(jian)(jian)過去(qu)(qu)超過2個(ge)(ge)小(xiao)(xiao)時(shi)(shi)，打(da)師(shi)(shi)傅(fu)(fu)(fu)電(dian)(dian)(dian)(dian)(dian)話(hua)15674520653，師(shi)(shi)傅(fu)(fu)(fu)關(guan)機。繼(ji)(ji)(ji)續(xu)聯(lian)(lian)(lian)系(xi)(xi)(xi)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)4008365365，客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)通(tong)過20分鐘的(de)逐級(ji)聯(lian)(lian)(lian)系(xi)(xi)(xi)，期間(jian)(jian)有(you)本地號(hao)碼(ma)打(da)過來(lai)（這時(shi)(shi)我(wo)(wo)(wo)(wo)(wo)還在和客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)通(tong)話(hua)），掛斷打(da)過去(qu)(qu)，另一(yi)安(an)裝(zhuang)(zhuang)(zhuang)師(shi)(shi)傅(fu)(fu)(fu)接到(dao)(dao)(dao)電(dian)(dian)(dian)(dian)(dian)話(hua)18890685559，說(shuo)(shuo)“給(gei)我(wo)(wo)(wo)(wo)(wo)打(da)電(dian)(dian)(dian)(dian)(dian)話(hua)不(bu)(bu)接，就安(an)排去(qu)(qu)給(gei)別(bie)家(jia)安(an)裝(zhuang)(zhuang)(zhuang)，”我(wo)(wo)(wo)(wo)(wo)要(yao)(yao)求(qiu)先給(gei)我(wo)(wo)(wo)(wo)(wo)安(an)裝(zhuang)(zhuang)(zhuang)，師(shi)(shi)傅(fu)(fu)(fu)說(shuo)(shuo)我(wo)(wo)(wo)(wo)(wo)聯(lian)(lian)(lian)系(xi)(xi)(xi)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)解(jie)(jie)決。遂繼(ji)(ji)(ji)續(xu)聯(lian)(lian)(lian)系(xi)(xi)(xi)客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)，要(yao)(yao)求(qiu)網(wang)(wang)(wang)點(dian)(dian)直(zhi)(zhi)接跟我(wo)(wo)(wo)(wo)(wo)聯(lian)(lian)(lian)系(xi)(xi)(xi)，到(dao)(dao)(dao)此時(shi)(shi)2016.7.20 13：56，沒(mei)(mei)有(you)接到(dao)(dao)(dao)網(wang)(wang)(wang)點(dian)(dian)電(dian)(dian)(dian)(dian)(dian)話(hua)。 最后，我(wo)(wo)(wo)(wo)(wo)強調一(yi)下(xia)，我(wo)(wo)(wo)(wo)(wo)作(zuo)為(wei)(wei)一(yi)個(ge)(ge)消(xiao)費者(zhe)，花了(le)近兩千塊(kuai)錢(qian)，我(wo)(wo)(wo)(wo)(wo)一(yi)直(zhi)(zhi)在主(zhu)動聯(lian)(lian)(lian)系(xi)(xi)(xi)尋求(qiu)幫(bang)助解(jie)(jie)決問(wen)題(ti)嗎，蘇(su)(su)寧易購(gou)(gou)的(de)態(tai)度(du)就是(shi)(shi)(shi)一(yi)個(ge)(ge)上報反映，沒(mei)(mei)有(you)落(luo)實到(dao)(dao)(dao)消(xiao)費者(zhe)身上，歷時(shi)(shi)幾天(tian)，除(chu)了(le)今天(tian)中午(wu)有(you)打(da)過4個(ge)(ge)我(wo)(wo)(wo)(wo)(wo)沒(mei)(mei)有(you)接到(dao)(dao)(dao)的(de)電(dian)(dian)(dian)(dian)(dian)話(hua)（期間(jian)(jian)我(wo)(wo)(wo)(wo)(wo)在跟客(ke)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)電(dian)(dian)(dian)(dian)(dian)話(hua)溝通(tong)），包括我(wo)(wo)(wo)(wo)(wo)回(hui)(hui)給(gei)師(shi)(shi)傅(fu)(fu)(fu)的(de)電(dian)(dian)(dian)(dian)(dian)話(hua)，我(wo)(wo)(wo)(wo)(wo)一(yi)直(zhi)(zhi)在尋求(qiu)幫(bang)助主(zhu)動解(jie)(jie)決問(wen)題(ti)。18  19  20號(hao)，直(zhi)(zhi)接影(ying)響(xiang)了(le)我(wo)(wo)(wo)(wo)(wo)的(de)工作(zuo)生活，不(bu)(bu)能正常工作(zuo)，更加影(ying)響(xiang)我(wo)(wo)(wo)(wo)(wo)們家(jia)人(ren)的(de)心(xin)情。 蘇(su)(su)寧的(de)口(kou)號(hao)一(yi)直(zhi)(zhi)是(shi)(shi)(shi)”輕松網(wang)(wang)(wang)購(gou)(gou)“，”享受“，這里(li)我(wo)(wo)(wo)(wo)(wo)完全沒(mei)(mei)有(you)享受到(dao)(dao)(dao)所(suo)謂(wei)輕松享受。 作(zuo)為(wei)(wei)一(yi)個(ge)(ge)知名企業，是(shi)(shi)(shi)否本末倒置，你要(yao)(yao)發展可以，你能否用(yong)心(xin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務消(xiao)費者(zhe)，留(liu)住消(xiao)費者(zhe)的(de)心(xin)。