我(wo)(wo)(wo)(wo)(wo)在7月18日在北(bei)京移動購買了一款HTC S720T手機(ji)，但(dan)至(zhi)今(jin)已(yi)(yi)(yi)經(jing)(jing)維(wei)(wei)(wei)(wei)(wei)護過(guo)10次(ci)(ci)左(zuo)右，但(dan)問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)一直沒(mei)有解(jie)決(jue)(jue)。目(mu)前(qian)我(wo)(wo)(wo)(wo)(wo)只保留有三(san)次(ci)(ci)更換(huan)(huan)(huan)主(zhu)板的記錄，現在wifi信號比(bi)較(jiao)弱，此問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)已(yi)(yi)(yi)經(jing)(jing)維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)了3次(ci)(ci)。信息指(zhi)示燈和充電(dian)指(zhi)示燈已(yi)(yi)(yi)經(jing)(jing)維(wei)(wei)(wei)(wei)(wei)維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)2次(ci)(ci)。但(dan)是(shi)(shi)(shi)(shi)目(mu)前(qian)問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)還(huan)(huan)是(shi)(shi)(shi)(shi)存在。后(hou)面去北(bei)京大興HTC售后(hou)維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)后(hou)，但(dan)沒(mei)有解(jie)決(jue)(jue)并申(shen)請(qing)多(duo)維(wei)(wei)(wei)(wei)(wei)換(huan)(huan)(huan)機(ji)，但(dan)是(shi)(shi)(shi)(shi)該部(bu)門(men)(men)回應(ying)說(shuo)：“目(mu)前(qian)我(wo)(wo)(wo)(wo)(wo)的已(yi)(yi)(yi)經(jing)(jing)符合(he)多(duo)維(wei)(wei)(wei)(wei)(wei)換(huan)(huan)(huan)機(ji)要(yao)(yao)求(qiu)，但(dan)得HTC豐(feng)(feng)臺分部(bu)才(cai)能(neng)申(shen)請(qing)換(huan)(huan)(huan)機(ji)”。后(hou)來(lai)我(wo)(wo)(wo)(wo)(wo)又(you)在4月27去豐(feng)(feng)臺，但(dan)是(shi)(shi)(shi)(shi)他(ta)(ta)(ta)們(men)看(kan)了說(shuo)最后(hou)一次(ci)(ci)換(huan)(huan)(huan)主(zhu)板是(shi)(shi)(shi)(shi)在西直門(men)(men)，讓我(wo)(wo)(wo)(wo)(wo)又(you)去西直門(men)(men)，他(ta)(ta)(ta)們(men)不(bu)受理(li)(li)（因(yin)為(wei)當時(shi)他(ta)(ta)(ta)們(men)說(shuo)多(duo)次(ci)(ci)沒(mei)有維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)好，申(shen)請(qing)換(huan)(huan)(huan)機(ji)可能(neng)要(yao)(yao)處(chu)罰維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)點），所以(yi)(yi)他(ta)(ta)(ta)們(men)也不(bu)受理(li)(li)。后(hou)打HTC的客(ke)服，客(ke)服明確(que)說(shuo)可以(yi)(yi)在北(bei)京任意一家HTC售后(hou)進行申(shen)請(qing)。但(dan)是(shi)(shi)(shi)(shi)像我(wo)(wo)(wo)(wo)(wo)所描述的問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)客(ke)服反(fan)應(ying)給相關部(bu)門(men)(men)。后(hou)來(lai)他(ta)(ta)(ta)們(men)處(chu)理(li)(li)給我(wo)(wo)(wo)(wo)(wo)回復還(huan)(huan)是(shi)(shi)(shi)(shi)讓我(wo)(wo)(wo)(wo)(wo)去西直門(men)(men)，也沒(mei)有說(shuo)明原因(yin)。但(dan)是(shi)(shi)(shi)(shi)我(wo)(wo)(wo)(wo)(wo)9日去西直門(men)(men)，他(ta)(ta)(ta)們(men)還(huan)(huan)是(shi)(shi)(shi)(shi)拒(ju)絕(jue)給我(wo)(wo)(wo)(wo)(wo)多(duo)維(wei)(wei)(wei)(wei)(wei)換(huan)(huan)(huan)機(ji)。原因(yin)這(zhe)些是(shi)(shi)(shi)(shi)小(xiao)問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)他(ta)(ta)(ta)們(men)可以(yi)(yi)解(jie)決(jue)(jue)。就是(shi)(shi)(shi)(shi)返廠，廠家也不(bu)受理(li)(li)。態(tai)度也很不(bu)友好，修(xiu)(xiu)(xiu)(xiu)(xiu)就修(xiu)(xiu)(xiu)(xiu)(xiu)，不(bu)修(xiu)(xiu)(xiu)(xiu)(xiu)的話讓我(wo)(wo)(wo)(wo)(wo)去投訴。問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)是(shi)(shi)(shi)(shi)：我(wo)(wo)(wo)(wo)(wo)現在問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)是(shi)(shi)(shi)(shi)他(ta)(ta)(ta)們(men)所謂小(xiao)問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)修(xiu)(xiu)(xiu)(xiu)(xiu)了7、8次(ci)(ci)為(wei)什么修(xiu)(xiu)(xiu)(xiu)(xiu)不(bu)好？對(dui)于(yu)他(ta)(ta)(ta)們(men)的小(xiao)問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)，幾(ji)分種(zhong)就能(neng)修(xiu)(xiu)(xiu)(xiu)(xiu)好，但(dan)是(shi)(shi)(shi)(shi)這(zhe)些問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)已(yi)(yi)(yi)經(jing)(jing)在西直門(men)(men)這(zhe)邊維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)過(guo)3次(ci)(ci)（加換(huan)(huan)(huan)主(zhu)板的已(yi)(yi)(yi)經(jing)(jing)6次(ci)(ci)），但(dan)是(shi)(shi)(shi)(shi)過(guo)幾(ji)天又(you)出現問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)。對(dui)于(yu)他(ta)(ta)(ta)們(men)來(lai)說(shuo)是(shi)(shi)(shi)(shi)小(xiao)問(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)，但(dan)是(shi)(shi)(shi)(shi)他(ta)(ta)(ta)們(men)會不(bu)會去考慮客(ke)戶維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)的成本，去這(zhe)么多(duo)次(ci)(ci)維(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)點，是(shi)(shi)(shi)(shi)要(yao)(yao)花費(fei)人(ren)力物力。我(wo)(wo)(wo)(wo)(wo)目(mu)前(qian)已(yi)(yi)(yi)經(jing)(jing)對(dui)HTC的售后(hou)失去耐心，我(wo)(wo)(wo)(wo)(wo)已(yi)(yi)(yi)經(jing)(jing)符合(he)多(duo)維(wei)(wei)(wei)(wei)(wei)換(huan)(huan)(huan)機(ji)的資格，要(yao)(yao)求(qiu)他(ta)(ta)(ta)們(men)換(huan)(huan)(huan)機(ji)并對(dui)他(ta)(ta)(ta)們(men)不(bu)履行國家三(san)包服務給我(wo)(wo)(wo)(wo)(wo)道歉。