我(wo)(wo)(wo)(wo)是(shi)(shi)(shi)中(zhong)(zhong)(zhong)國移動(dong)通(tong)(tong)(tong)信(xin)(xin)(xin)集團青島有(you)(you)(you)限公司(si)(si)全(quan)球(qiu)通(tong)(tong)(tong)用戶，手(shou)機(ji)(ji)(ji)(ji)號(hao)：13616488***，手(shou)機(ji)(ji)(ji)(ji)型號(hao)：IPHONE4 .近(jin)日(ri)來，我(wo)(wo)(wo)(wo)發現(xian)(xian)我(wo)(wo)(wo)(wo)家的(de)(de)(de)(de)移動(dong)基站網絡(luo)(luo)(luo)信(xin)(xin)(xin)號(hao)有(you)(you)(you)問(wen)(wen)題(ti)，具體表現(xian)(xian)情(qing)(qing)況(kuang)(kuang)如(ru)(ru)下： (1).有(you)(you)(you)時(shi)(shi)(shi)開機(ji)(ji)(ji)(ji)后(hou)(hou)(hou)(hou)(hou)(hou)無(wu)(wu)(wu)法(fa)(fa)搜到(dao)網絡(luo)(luo)(luo)信(xin)(xin)(xin)號(hao)或所用的(de)(de)(de)(de)時(shi)(shi)(shi)間較長。 (2).電(dian)話(hua)(hua)基本接不到(dao)：主叫(jiao)(jiao)方明(ming)明(ming)已經(jing)開始撥叫(jiao)(jiao)，我(wo)(wo)(wo)(wo)的(de)(de)(de)(de)手(shou)機(ji)(ji)(ji)(ji)卻(que)(que)沒有(you)(you)(you)任(ren)何(he)振(zhen)鈴反(fan)(fan)應(ying)(ying)(ying)(ying)，之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)才會有(you)(you)(you)全(quan)時(shi)(shi)(shi)通(tong)(tong)(tong)短(duan)信(xin)(xin)(xin)提(ti)(ti)醒，提(ti)(ti)醒說(shuo)有(you)(you)(you)人進(jin)行(xing)過呼叫(jiao)(jiao)。給別人打(da)電(dian)話(hua)(hua)也是(shi)(shi)(shi)打(da)不出(chu)(chu)去。除了(le)(le)被叫(jiao)(jiao)無(wu)(wu)(wu)反(fan)(fan)應(ying)(ying)(ying)(ying)外，通(tong)(tong)(tong)話(hua)(hua)掉線的(de)(de)(de)(de)情(qing)(qing)況(kuang)(kuang)也時(shi)(shi)(shi)有(you)(you)(you)發生，主叫(jiao)(jiao)也偶爾(er)顯示“連(lian)(lian)(lian)接錯誤”。 (3).短(duan)信(xin)(xin)(xin)有(you)(you)(you)時(shi)(shi)(shi)接收(shou)嚴重延時(shi)(shi)(shi)，開機(ji)(ji)(ji)(ji)后(hou)(hou)(hou)(hou)(hou)(hou)有(you)(you)(you)短(duan)信(xin)(xin)(xin)卻(que)(que)無(wu)(wu)(wu)反(fan)(fan)應(ying)(ying)(ying)(ying)，須(xu)反(fan)(fan)復開關機(ji)(ji)(ji)(ji)后(hou)(hou)(hou)(hou)(hou)(hou)才能夠接收(shou)。 (4).GPRS網絡(luo)(luo)(luo)問(wen)(wen)題(ti)： ①網絡(luo)(luo)(luo)有(you)(you)(you)時(shi)(shi)(shi)長時(shi)(shi)(shi)間無(wu)(wu)(wu)法(fa)(fa)連(lian)(lian)(lian)接，如(ru)(ru)：開機(ji)(ji)(ji)(ji)后(hou)(hou)(hou)(hou)(hou)(hou)，開始連(lian)(lian)(lian)接網絡(luo)(luo)(luo)。但(dan)是(shi)(shi)(shi)在“連(lian)(lian)(lian)接管理”中(zhong)(zhong)(zhong)會長時(shi)(shi)(shi)間地(di)看(kan)到(dao)“正在連(lian)(lian)(lian)接”的(de)(de)(de)(de)字(zi)樣(yang)，導致無(wu)(wu)(wu)法(fa)(fa)正常瀏(liu)覽網頁。 ②網絡(luo)(luo)(luo)中(zhong)(zhong)(zhong)斷：有(you)(you)(you)時(shi)(shi)(shi)正在上網，“連(lian)(lian)(lian)接管理”中(zhong)(zhong)(zhong)會突然顯示GPRS處于(yu)“暫停(ting)”狀(zhuang)態，且長時(shi)(shi)(shi)間無(wu)(wu)(wu)法(fa)(fa)自動(dong)恢復，需重新開機(ji)(ji)(ji)(ji)后(hou)(hou)(hou)(hou)(hou)(hou)才可以(yi)使(shi)用。 ③有(you)(you)(you)時(shi)(shi)(shi)候會出(chu)(chu)現(xian)(xian)網絡(luo)(luo)(luo)狀(zhuang)態正常，會出(chu)(chu)現(xian)(xian)QQ頻繁掉線重連(lian)(lian)(lian)、消息丟失的(de)(de)(de)(de)情(qing)(qing)況(kuang)(kuang)。 4.WLAN信(xin)(xin)(xin)號(hao)只有(you)(you)(you)在陽臺(tai)有(you)(you)(you)，進(jin)入房間后(hou)(hou)(hou)(hou)(hou)(hou)信(xin)(xin)(xin)號(hao)雖然能接收(shou)到(dao)，但(dan)是(shi)(shi)(shi)卻(que)(que)無(wu)(wu)(wu)法(fa)(fa)連(lian)(lian)(lian)接。 我(wo)(wo)(wo)(wo)的(de)(de)(de)(de)手(shou)機(ji)(ji)(ji)(ji)在其它地(di)點(dian)均未出(chu)(chu)現(xian)(xian)過上述(shu)(shu)問(wen)(wen)題(ti)。 出(chu)(chu)現(xian)(xian)問(wen)(wen)題(ti)的(de)(de)(de)(de)地(di)點(dian)：山東省(sheng)青島市廣(guang)饒路125號(hao) 出(chu)(chu)現(xian)(xian)上述(shu)(shu)問(wen)(wen)題(ti)后(hou)(hou)(hou)(hou)(hou)(hou)，我(wo)(wo)(wo)(wo)曾(ceng)多(duo)次(ci)(ci)向10086反(fan)(fan)映(ying)，從第(di)(di)一次(ci)(ci)提(ti)(ti)出(chu)(chu)故(gu)障(zhang)申(shen)(shen)告至今已有(you)(you)(you)近(jin)一年(nian)(nian)的(de)(de)(de)(de)時(shi)(shi)(shi)間卻(que)(que)還尚未得(de)到(dao)關于(yu)處理結果的(de)(de)(de)(de)答(da)復。該行(xing)為嚴重違反(fan)(fan)了(le)(le)《電(dian)信(xin)(xin)(xin)服(fu)務(wu)規范》中(zhong)(zhong)(zhong)有(you)(you)(you)關故(gu)障(zhang)申(shen)(shen)告修(xiu)(xiu)復時(shi)(shi)(shi)間的(de)(de)(de)(de)規定(ding)。以(yi)上問(wen)(wen)題(ti)已經(jing)嚴重影響了(le)(le)我(wo)(wo)(wo)(wo)手(shou)機(ji)(ji)(ji)(ji)的(de)(de)(de)(de)使(shi)用，給我(wo)(wo)(wo)(wo)的(de)(de)(de)(de)生活(huo)造成了(le)(le)不必要影響 共有(you)(you)(you)五次(ci)(ci)次(ci)(ci)想移動(dong)公司(si)(si)投(tou)訴 第(di)(di)一次(ci)(ci)2013年(nian)(nian)6月初，投(tou)訴之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)，10086客(ke)服(fu)人員(yuan)說(shuo)48小時(shi)(shi)(shi)候處理聯(lian)系(xi)我(wo)(wo)(wo)(wo)，之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)便無(wu)(wu)(wu)人后(hou)(hou)(hou)(hou)(hou)(hou)續聯(lian)系(xi)我(wo)(wo)(wo)(wo)。 第(di)(di)二次(ci)(ci)2013年(nian)(nian)6月初，投(tou)訴之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)，移動(dong)公司(si)(si)聯(lian)系(xi)我(wo)(wo)(wo)(wo)，并(bing)(bing)派(pai)人到(dao)實地(di)查(cha)看(kan)，結果告知(zhi)我(wo)(wo)(wo)(wo)WLAN無(wu)(wu)(wu)法(fa)(fa)修(xiu)(xiu)復，手(shou)機(ji)(ji)(ji)(ji)信(xin)(xin)(xin)號(hao)可以(yi)給我(wo)(wo)(wo)(wo)申(shen)(shen)請(qing)一個(ge)增強信(xin)(xin)(xin)號(hao)裝(zhuang)(zhuang)備。但(dan)是(shi)(shi)(shi)之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)一個(ge)月并(bing)(bing)無(wu)(wu)(wu)再有(you)(you)(you)任(ren)何(he)回應(ying)(ying)(ying)(ying)。 第(di)(di)三次(ci)(ci)2013年(nian)(nian)7月初，投(tou)訴之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)，移動(dong)公司(si)(si)再次(ci)(ci)聯(lian)系(xi)我(wo)(wo)(wo)(wo)，并(bing)(bing)再次(ci)(ci)派(pai)人到(dao)實地(di)查(cha)看(kan)，做(zuo)了(le)(le)與第(di)(di)一次(ci)(ci)相同的(de)(de)(de)(de)工(gong)作(zuo)，告知(zhi)我(wo)(wo)(wo)(wo)WLAN可以(yi)修(xiu)(xiu)復，手(shou)機(ji)(ji)(ji)(ji)信(xin)(xin)(xin)號(hao)可以(yi)給我(wo)(wo)(wo)(wo)申(shen)(shen)請(qing)一個(ge)增強信(xin)(xin)(xin)號(hao)裝(zhuang)(zhuang)備，但(dan)是(shi)(shi)(shi)像是(shi)(shi)(shi)第(di)(di)二次(ci)(ci)一樣(yang)，沒有(you)(you)(you)了(le)(le)后(hou)(hou)(hou)(hou)(hou)(hou)續處理。 第(di)(di)四次(ci)(ci)2013年(nian)(nian)7月9月7日(ri)，打(da)電(dian)話(hua)(hua)投(tou)訴10086，說(shuo)了(le)(le)大(da)體情(qing)(qing)況(kuang)(kuang)候，被告知(zhi)電(dian)話(hua)(hua)要轉到(dao)相關技(ji)術(shu)部(bu)門，可是(shi)(shi)(shi)沒有(you)(you)(you)接通(tong)(tong)(tong)，說(shuo)客(ke)服(fu)人員(yuan)都忙(mang)，之(zhi)(zhi)后(hou)(hou)(hou)(hou)(hou)(hou)多(duo)次(ci)(ci)撥打(da)10086，連(lian)(lian)(lian)人工(gong)客(ke)服(fu)都無(wu)(wu)(wu)法(fa)(fa)打(da)通(tong)(tong)(tong)，估計是(shi)(shi)(shi)被拉進(jin)黑名單了(le)(le)吧(ba)。簡直是(shi)(shi)(shi)侮辱人格！ 第(di)(di)五次(ci)(ci)2014年(nian)(nian)3月12日(ri)，移動(dong)以(yi)將維修(xiu)(xiu)工(gong)作(zuo)外包給別的(de)(de)(de)(de)廠(chang)商(shang)為由，否(fou)認以(yi)前沒有(you)(you)(you)給我(wo)(wo)(wo)(wo)徹底(di)處理是(shi)(shi)(shi)移動(dong)公司(si)(si)。