文圖(tu)/柳曉(xiao)東 林(lin)娜
面(mian)對城(cheng)(cheng)市管理新形勢、新任務，推進實施(shi)城(cheng)(cheng)市規范化、精細化管理，2015年滎(ying)陽(yang)市委(wei)市政府審時(shi)(shi)度勢，斥資近4000萬元，歷時(shi)(shi)三個月(yue)時(shi)(shi)間，完成了(le)滎(ying)陽(yang)市數(shu)字化城(cheng)(cheng)市管理系統(tong)建設(she)。該系統(tong)綜合利用了(le)計(ji)算機互(hu)聯網技術、無線(xian)網絡、地理信息系統(tong)等數(shu)字技術，打造了(le)集(ji)多(duo)媒(mei)體展示(shi)、動態(tai)交(jiao)互(hu)、無線(xian)數(shu)據(ju)采(cai)集(ji)、可(ke)視化管理、遠(yuan)程(cheng)監(jian)控、智能引導、應急指揮(hui)(hui)調度、統(tong)計(ji)查(cha)詢、決策分(fen)析等諸多(duo)功能于一(yi)體的(de)數(shu)字化管理指揮(hui)(hui)平臺和(he)(he)城(cheng)(cheng)建基礎資源管理平臺，為城(cheng)(cheng)市管理職能部(bu)門提供(gong)了(le)全方位的(de)監(jian)督、管理和(he)(he)指揮(hui)(hui)手段。
滎陽市數字化城市管(guan)(guan)(guan)理(li)系統運行期(qi)間，通過系統化的管(guan)(guan)(guan)理(li)體系、規(gui)范化的管(guan)(guan)(guan)理(li)標準、信息化的管(guan)(guan)(guan)理(li)手段(duan)、常態化的管(guan)(guan)(guan)理(li)機(ji)制，有(you)力地推動(dong)了城市管(guan)(guan)(guan)理(li)的創(chuang)新(xin)，并取得了明顯成效。具體表(biao)現在(zai)四個方(fang)面(mian)：
一(yi)是使城(cheng)(cheng)市(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)實現(xian)(xian)了(le)由粗放管(guan)(guan)(guan)(guan)理(li)(li)向精細管(guan)(guan)(guan)(guan)理(li)(li)轉變。數(shu)字(zi)化城(cheng)(cheng)管(guan)(guan)(guan)(guan)系統利(li)用網格(ge)地圖(tu)技術，在城(cheng)(cheng)市(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)區(qu)域(yu)以(yi)一(yi)萬平方米為(wei)基(ji)本單(dan)位(wei)，劃分出5077個邊界清楚、無(wu)(wu)縫對(dui)接的網格(ge)單(dan)元，把城(cheng)(cheng)市(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)對(dui)象定位(wei)在萬米單(dan)元網格(ge)，通(tong)過信(xin)息(xi)融合和(he)數(shu)據挖掘，使城(cheng)(cheng)市(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)人員與城(cheng)(cheng)市(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)對(dui)象準(zhun)確(que)定位(wei)，實現(xian)(xian)了(le)小區(qu)域(yu)模塊化管(guan)(guan)(guan)(guan)理(li)(li)。由于管(guan)(guan)(guan)(guan)理(li)(li)范圍的相對(dui)縮小和(he)固定，使各類城(cheng)(cheng)市(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)問題能夠(gou)快速發(fa)現(xian)(xian)、及時處置(zhi)，形成(cheng)了(le)市(shi)(shi)(shi)區(qu)主要街區(qu)全覆蓋(gai)、工作無(wu)(wu)死角的良好(hao)格(ge)局。
二是(shi)使(shi)城(cheng)(cheng)(cheng)市(shi)管(guan)(guan)(guan)(guan)理(li)(li)實(shi)現(xian)(xian)(xian)(xian)(xian)了(le)由(you)(you)定性管(guan)(guan)(guan)(guan)理(li)(li)向(xiang)定量管(guan)(guan)(guan)(guan)理(li)(li)轉變(bian)。主(zhu)要(yao)體現(xian)(xian)(xian)(xian)(xian)四個(ge)方面。第一，在網(wang)絡(luo)覆蓋區(qu)域內全市(shi)共有48名(ming)信息采集員每天14小時(shi)在大街小巷不停巡(xun)查，發現(xian)(xian)(xian)(xian)(xian)城(cheng)(cheng)(cheng)市(shi)管(guan)(guan)(guan)(guan)理(li)(li)問(wen)(wen)題(ti)使(shi)用“城(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)通(tong)”采集，即時(shi)發送(song)到系統(tong)平臺(tai)。第二，由(you)(you)市(shi)監(jian)(jian)督指(zhi)揮中(zhong)心對市(shi)容秩序、環境(jing)衛生(sheng)、市(shi)政設施、綠化(hua)管(guan)(guan)(guan)(guan)理(li)(li)等方面情況進(jin)行監(jian)(jian)控(kong)。同(tong)時(shi)，安排(pai)專(zhuan)人(ren)每天24小時(shi)受理(li)(li)群眾(zhong)通(tong)過12319城(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)熱線、微信公眾(zhong)平臺(tai)和(he)中(zhong)心網(wang)站等渠(qu)道(dao)反映的(de)問(wen)(wen)題(ti)。第三，以數字化(hua)城(cheng)(cheng)(cheng)市(shi)管(guan)(guan)(guan)(guan)理(li)(li)監(jian)(jian)督指(zhi)揮中(zhong)心為樞紐(niu)，網(wang)絡(luo)終端連(lian)接25個(ge)部(bu)門(men)和(he)單位，實(shi)現(xian)(xian)(xian)(xian)(xian)實(shi)時(shi)在線派遣，發現(xian)(xian)(xian)(xian)(xian)問(wen)(wen)題(ti)及時(shi)截圖(tu)立案，派遣到相關責任部(bu)門(men)和(he)單位限時(shi)整(zheng)改。第四，以數字化(hua)城(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)問(wen)(wen)題(ti)處理(li)(li)率為基(ji)本(ben)依據(ju)，由(you)(you)軟件自動生(sheng)成數字化(hua)城(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)績效評(ping)價系統(tong)數據(ju)，使(shi)考(kao)核考(kao)評(ping)工作更(geng)科(ke)學、更(geng)客觀。
三是使城(cheng)(cheng)市管(guan)理(li)(li)實現(xian)了由指令管(guan)理(li)(li)向(xiang)實時(shi)管(guan)理(li)(li)轉(zhuan)變(bian)。目(mu)前，城(cheng)(cheng)管(guan)執法(fa)(fa)車(che)(che)、機械清掃車(che)(che)、灑水車(che)(che)、渣土車(che)(che)都(dou)建立了自動化管(guan)理(li)(li)系統和(he)遠(yuan)程控制技術，通過對作(zuo)(zuo)業車(che)(che)輛進行GPS定位、實時(shi)監控車(che)(che)輛的位置、運行線路和(he)司機精神面(mian)貌等，對車(che)(che)輛作(zuo)(zuo)業狀(zhuang)態進行有(you)效監管(guan)，大大提高了指揮的實時(shi)性(xing)和(he)調度的準確性(xing)。同時(shi)，為執法(fa)(fa)隊員配備了執法(fa)(fa)記(ji)錄儀，以專線方(fang)式接(jie)入城(cheng)(cheng)管(guan)專網，并(bing)隨著車(che)(che)載(zai)GPS監控系統與數字城(cheng)(cheng)管(guan)平臺(tai)的深度整合，占(zhan)道經營(ying)、店外(wai)經營(ying)等“十亂現(xian)象(xiang)”得到有(you)效遏制，城(cheng)(cheng)市環(huan)境質量明(ming)顯(xian)改善(shan)。
四(si)是實(shi)現(xian)(xian)了(le)(le)城(cheng)(cheng)(cheng)(cheng)市(shi)管(guan)理(li)(li)能(neng)力水(shui)平(ping)向(xiang)城(cheng)(cheng)(cheng)(cheng)市(shi)治(zhi)理(li)(li)現(xian)(xian)代化(hua)(hua)水(shui)平(ping)的(de)轉變(bian)。2021年以來，按照信(xin)(xin)息(xi)(xi)化(hua)(hua)技(ji)(ji)術(shu)發展新(xin)形勢，基于城(cheng)(cheng)(cheng)(cheng)市(shi)管(guan)理(li)(li)高質量發展和滎陽智(zhi)慧城(cheng)(cheng)(cheng)(cheng)管(guan)的(de)實(shi)際需(xu)要，按照智(zhi)慧城(cheng)(cheng)(cheng)(cheng)管(guan)“一網管(guan)全(quan)(quan)城(cheng)(cheng)(cheng)(cheng)，一屏觀天(tian)下”目標要求，對(dui)數(shu)字化(hua)(hua)城(cheng)(cheng)(cheng)(cheng)市(shi)管(guan)理(li)(li)系統(tong)(tong)現(xian)(xian)有(you)應(ying)用(yong)子系統(tong)(tong)模塊(kuai)進行優化(hua)(hua)整合(he)和數(shu)據融合(he)，相繼完(wan)成了(le)(le)供(gong)水(shui)、智(zhi)慧停車(che)、渣土(tu)車(che)輛軌跡、餐飲行業油煙排放、園林綠化(hua)(hua)信(xin)(xin)息(xi)(xi)、污水(shui)部分數(shu)據信(xin)(xin)息(xi)(xi)、熱力等(deng)相關(guan)數(shu)據信(xin)(xin)息(xi)(xi)融合(he)，推進了(le)(le)無人(ren)機(ji)與數(shu)字中(zhong)心系統(tong)(tong)平(ping)臺信(xin)(xin)息(xi)(xi)傳輸連接技(ji)(ji)術(shu)更新(xin)以及無人(ren)機(ji)智(zhi)能(neng)AI分析(xi)技(ji)(ji)術(shu)研究，較好(hao)的(de)完(wan)成了(le)(le)城(cheng)(cheng)(cheng)(cheng)鎮違建查處和枯河、汜水(shui)河全(quan)(quan)線環境污染以及城(cheng)(cheng)(cheng)(cheng)鄉人(ren)居環境集(ji)中(zhong)整治(zhi)督查等(deng)巡查工(gong)作，完(wan)成了(le)(le)7·20特大暴雨城(cheng)(cheng)(cheng)(cheng)市(shi)防汛(xun)和環翠峪、崔廟鎮失聯村(cun)災情影像拍攝工(gong)作，通過在線實(shi)時觀測，為城(cheng)(cheng)(cheng)(cheng)市(shi)管(guan)理(li)(li)工(gong)作綜(zong)合(he)協調調度(du)、應(ying)急(ji)管(guan)理(li)(li)提供(gong)了(le)(le)有(you)效的(de)決策依據，在城(cheng)(cheng)(cheng)(cheng)市(shi)治(zhi)理(li)(li)突顯現(xian)(xian)代化(hua)(hua)能(neng)力水(shui)平(ping)提升(sheng)上發揮了(le)(le)顯著作用(yong)。
從2015年(nian)7月初建(jian)(jian)成(cheng)投用(yong)到2021年(nian)12月底，滎(ying)陽市(shi)(shi)數(shu)字(zi)化城(cheng)市(shi)(shi)管(guan)(guan)(guan)理系(xi)(xi)統共受理和(he)處置各類城(cheng)市(shi)(shi)事件(jian)、部(bu)件(jian)案件(jian)514602件(jian)，日(ri)均處置案件(jian)約300余件(jian)。該系(xi)(xi)統順利(li)通過河(he)南(nan)省(sheng)住房和(he)城(cheng)鄉建(jian)(jian)設廳(ting)專(zhuan)家組(zu)的(de)驗收(shou)(shou)，成(cheng)為(wei)河(he)南(nan)省(sheng)第(di)二個、鄭州市(shi)(shi)6縣(xian)市(shi)(shi)第(di)一個正式(shi)通過驗收(shou)(shou)的(de)縣(xian)級市(shi)(shi)數(shu)字(zi)化城(cheng)市(shi)(shi)管(guan)(guan)(guan)理系(xi)(xi)統。滎(ying)陽市(shi)(shi)通過數(shu)字(zi)城(cheng)管(guan)(guan)(guan)系(xi)(xi)統建(jian)(jian)設與運(yun)用(yong)以及(ji)城(cheng)市(shi)(shi)管(guan)(guan)(guan)理模式(shi)的(de)創(chuang)新改(gai)變(bian)，為(wei)滎(ying)陽推進城(cheng)市(shi)(shi)精細化管(guan)(guan)(guan)理服務、實(shi)現城(cheng)市(shi)(shi)管(guan)(guan)(guan)理水(shui)平新跨(kua)越新突破和(he)確保(bao)(bao)全國(guo)衛生城(cheng)市(shi)(shi)復審、國(guo)家園林(lin)城(cheng)市(shi)(shi)創(chuang)建(jian)(jian)、全國(guo)文明城(cheng)市(shi)(shi)提(ti)名(ming)，提(ti)供了有(you)力(li)的(de)保(bao)(bao)障。同(tong)時(shi)，也為(wei)打(da)造(zao)“縣(xian)級數(shu)字(zi)城(cheng)管(guan)(guan)(guan)新品(pin)牌”，確保(bao)(bao)滎(ying)陽區域優(you)勢發揮了巨大(da)作用(yong)。
個例(li)說明(ming)：未(wei)實(shi)行(xing)(xing)數字(zi)(zi)化(hua)管(guan)(guan)(guan)(guan)(guan)理(li)(li)前，我市城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)主(zhu)要(yao)靠集(ji)(ji)中檢查(cha)(cha)(cha)(cha)、人(ren)員(yuan)(yuan)(yuan)巡(xun)查(cha)(cha)(cha)(cha)和領導交辦方(fang)式(shi)，每月發(fa)(fa)(fa)現(xian)(xian)(xian)(xian)(xian)處(chu)置(zhi)城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)問(wen)題(ti)不(bu)到(dao)(dao)300件，一(yi)方(fang)面大(da)量(liang)城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)問(wen)題(ti)不(bu)能(neng)(neng)及時發(fa)(fa)(fa)現(xian)(xian)(xian)(xian)(xian)解(jie)決，另一(yi)方(fang)面市民抱怨投訴無門，工(gong)作(zuo)(zuo)十分(fen)被動(dong)。自應用數字(zi)(zi)化(hua)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)系統(tong)以來，通(tong)過(guo)(guo)12319熱(re)線(xian)、信(xin)(xin)息采集(ji)(ji)員(yuan)(yuan)(yuan)、職能(neng)(neng)單(dan)位(wei)上(shang)報、新聞媒體曝光及微(wei)博、微(wei)信(xin)(xin)平(ping)(ping)(ping)臺(tai)(tai)、中心網(wang)站(zhan)等渠(qu)道(dao)，每月發(fa)(fa)(fa)現(xian)(xian)(xian)(xian)(xian)查(cha)(cha)(cha)(cha)處(chu)城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)案(an)(an)(an)件3000余件，結案(an)(an)(an)率(lv)(lv)達到(dao)(dao)90%以上(shang)，發(fa)(fa)(fa)現(xian)(xian)(xian)(xian)(xian)處(chu)置(zhi)問(wen)題(ti)數量(liang)比原(yuan)來提(ti)升了(le)(le)近10倍。下(xia)面以兩個案(an)(an)(an)例(li)說明(ming)：2015年(nian)8月5日(ri)(ri)(ri)上(shang)午(wu)9點(dian)(dian)20分(fen)，一(yi)位(wei)市民撥通(tong)了(le)(le)12319服務熱(re)線(xian)，反(fan)映(ying)在鄭上(shang)路(lu)與萬山(shan)路(lu)慢行(xing)(xing)道(dao)上(shang)有(you)井(jing)蓋丟失(shi)，影(ying)(ying)響行(xing)(xing)人(ren)安(an)全(quan)。負(fu)責(ze)該(gai)區域的信(xin)(xin)息采集(ji)(ji)員(yuan)(yuan)(yuan)10分(fen)鐘(zhong)來到(dao)(dao)現(xian)(xian)(xian)(xian)(xian)場，利用“城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)通(tong)”將基本情況(kuang)和圖(tu)片信(xin)(xin)息發(fa)(fa)(fa)送(song)到(dao)(dao)數字(zi)(zi)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)平(ping)(ping)(ping)臺(tai)(tai)，平(ping)(ping)(ping)臺(tai)(tai)工(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)確(que)認后(hou)將現(xian)(xian)(xian)(xian)(xian)場資料(liao)通(tong)過(guo)(guo)終端系統(tong)平(ping)(ping)(ping)臺(tai)(tai)傳送(song)給(gei)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)局(ju)，10點(dian)(dian)市政管(guan)(guan)(guan)(guan)(guan)理(li)(li)科(ke)工(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)攜帶工(gong)具(ju)趕到(dao)(dao)現(xian)(xian)(xian)(xian)(xian)場，10點(dian)(dian)15分(fen)安(an)裝完新井(jing)蓋。從(cong)(cong)舉報井(jing)蓋缺失(shi)，到(dao)(dao)新井(jing)蓋安(an)裝完畢，只用了(le)(le)55分(fen)鐘(zhong)。2016年(nian)1月8日(ri)(ri)(ri)9時28分(fen)，信(xin)(xin)息采集(ji)(ji)員(yuan)(yuan)(yuan)日(ri)(ri)(ri)常巡(xun)查(cha)(cha)(cha)(cha)發(fa)(fa)(fa)現(xian)(xian)(xian)(xian)(xian)萬山(shan)路(lu)與演(yan)武路(lu)交叉口有(you)施(shi)工(gong)廢棄(qi)料(liao)，影(ying)(ying)響車輛、行(xing)(xing)人(ren)安(an)全(quan)，現(xian)(xian)(xian)(xian)(xian)場信(xin)(xin)息通(tong)過(guo)(guo)“城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)通(tong)”手機發(fa)(fa)(fa)送(song)到(dao)(dao)數字(zi)(zi)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)平(ping)(ping)(ping)臺(tai)(tai)，平(ping)(ping)(ping)臺(tai)(tai)工(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)確(que)認后(hou)傳送(song)給(gei)環衛(wei)處(chu)，10時15分(fen)，環衛(wei)處(chu)工(gong)作(zuo)(zuo)人(ren)員(yuan)(yuan)(yuan)趕到(dao)(dao)現(xian)(xian)(xian)(xian)(xian)場，20分(fen)鐘(zhong)后(hou)，施(shi)工(gong)廢棄(qi)料(liao)清除完畢，并將處(chu)理(li)(li)結果反(fan)饋到(dao)(dao)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)平(ping)(ping)(ping)臺(tai)(tai)，平(ping)(ping)(ping)臺(tai)(tai)自動(dong)下(xia)發(fa)(fa)(fa)核(he)查(cha)(cha)(cha)(cha)信(xin)(xin)息至該(gai)區域采集(ji)(ji)員(yuan)(yuan)(yuan)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)通(tong)上(shang)，核(he)查(cha)(cha)(cha)(cha)完成后(hou)做(zuo)結案(an)(an)(an)處(chu)理(li)(li)。這兩個案(an)(an)(an)例(li)是我們數字(zi)(zi)化(hua)城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)平(ping)(ping)(ping)臺(tai)(tai)日(ri)(ri)(ri)常處(chu)置(zhi)上(shang)千個城(cheng)(cheng)(cheng)(cheng)(cheng)管(guan)(guan)(guan)(guan)(guan)案(an)(an)(an)件的縮影(ying)(ying)，從(cong)(cong)發(fa)(fa)(fa)現(xian)(xian)(xian)(xian)(xian)、核(he)實(shi)問(wen)題(ti)到(dao)(dao)落實(shi)責(ze)任單(dan)位(wei)，時間(jian)縮短到(dao)(dao)不(bu)超過(guo)(guo)10分(fen)鐘(zhong)。這兩個例(li)子充分(fen)證(zheng)明(ming)了(le)(le)數字(zi)(zi)化(hua)城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)系統(tong)平(ping)(ping)(ping)臺(tai)(tai)在城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)工(gong)作(zuo)(zuo)中的重要(yao)作(zuo)(zuo)用，極大(da)的提(ti)高了(le)(le)城(cheng)(cheng)(cheng)(cheng)(cheng)市管(guan)(guan)(guan)(guan)(guan)理(li)(li)效率(lv)(lv)和精細化(hua)程度，實(shi)現(xian)(xian)(xian)(xian)(xian)了(le)(le)管(guan)(guan)(guan)(guan)(guan)理(li)(li)從(cong)(cong)被動(dong)向主(zhu)動(dong)的轉變。
