我(wo)(wo)在(zai)(zai)京(jing)東(dong)(dong)購買TCLXQB65-1578NS 6.5公斤全自(zi)動波(bo)輪(lun)洗(xi)衣機(ji)的(de)(de)(de)下單(dan)時間為2015-03-25 17:11:49，收(shou)貨時間：2015-03-28 12:02:40，京(jing)東(dong)(dong)訂(ding)單(dan)號：8869181005，第(di)一(yi)(yi)(yi)次申(shen)請(qing)售(shou)后(hou)(hou)是(shi)(shi)(shi)(shi)(shi)2016-6-29日(ri)，申(shen)請(qing)售(shou)后(hou)(hou)理由為洗(xi)衣機(ji)不(bu)通(tong)電(dian)(dian)(dian)，在(zai)(zai)7月初，有6-7個自(zi)稱是(shi)(shi)(shi)(shi)(shi)TCL售(shou)后(hou)(hou)的(de)(de)(de)工作人(ren)(ren)員多次跟(gen)我(wo)(wo)聯系(xi)，在(zai)(zai)沒(mei)(mei)有上門的(de)(de)(de)情(qing)況下，直接給我(wo)(wo)報(bao)價，(價格從200-330元不(bu)等)，沒(mei)(mei)有統一(yi)(yi)(yi)的(de)(de)(de)收(shou)費標準(zhun)，后(hou)(hou)來一(yi)(yi)(yi)位維(wei)修師(shi)傅上門檢測為洗(xi)衣機(ji)電(dian)(dian)(dian)板壞(huai)掉(diao)，并且報(bao)價320，我(wo)(wo)在(zai)(zai)多次聯系(xi)TCL售(shou)后(hou)(hou)電(dian)(dian)(dian)話(4008123456)并且跟(gen)TCL400電(dian)(dian)(dian)話售(shou)后(hou)(hou)客服確認是(shi)(shi)(shi)(shi)(shi)洗(xi)衣機(ji)電(dian)(dian)(dian)路板，客服明確告訴我(wo)(wo)洗(xi)衣機(ji)整(zheng)機(ji)保(bao)修一(yi)(yi)(yi)年(nian)，電(dian)(dian)(dian)路板和其他一(yi)(yi)(yi)些部(bu)件是(shi)(shi)(shi)(shi)(shi)三(san)年(nian)保(bao)修，但是(shi)(shi)(shi)(shi)(shi)福(fu)建廈(sha)門TCL售(shou)后(hou)(hou)點(廈(sha)門市思(si)明區匯(hui)新電(dian)(dian)(dian)器服務部(bu))售(shou)后(hou)(hou)維(wei)修人(ren)(ren)員還(huan)是(shi)(shi)(shi)(shi)(shi)堅持(chi)要收(shou)費，再多次聯系(xi)TCL售(shou)后(hou)(hou)客服到(dao)現(xian)在(zai)(zai)已經整(zheng)整(zheng)20天，一(yi)(yi)(yi)直沒(mei)(mei)有得到(dao)相應的(de)(de)(de)解決，希望得到(dao)21CN聚(ju)投訴的(de)(de)(de)幫助，謝謝! 第(di)一(yi)(yi)(yi)條(tiao)單(dan)是(shi)(shi)(shi)(shi)(shi)應京(jing)東(dong)(dong)客服要求，因售(shou)后(hou)(hou)訂(ding)單(dan)15天沒(mei)(mei)解決，是(shi)(shi)(shi)(shi)(shi)京(jing)東(dong)(dong)客服幫我(wo)(wo)關閉維(wei)修訂(ding)單(dan)在(zai)(zai)下申(shen)請(qing)維(wei)修單(dan)的(de)(de)(de)。