事件(jian)(jian)： 2013年(nian)6月(yue)30日(ri)(ri)(ri)(ri)在京(jing)(jing)(jing)東(dong)(dong)商(shang)城網購一(yi)臺(tai)索(suo)(suo)(suo)尼(ni)DSC-TX20防水相(xiang)機(ji)(ji)，7月(yue)底到馬(ma)來(lai)西(xi)亞浮潛(qian)(qian)，浮潛(qian)(qian)第2天，相(xiang)機(ji)(ji)鏡(jing)頭內(nei)部(bu)(bu)出(chu)現(xian)(xian)(xian)(xian)霧氣；并(bing)且，偶爾會出(chu)現(xian)(xian)(xian)(xian)重新設置時(shi)間(jian)、地區(qu)的(de)(de)(de)界面。 維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)過(guo)程(cheng)及遭遇： 回(hui)來(lai)后(hou)(hou)(hou)(hou)于(yu)(yu)8月(yue)4日(ri)(ri)(ri)(ri)先(xian)向(xiang)京(jing)(jing)(jing)東(dong)(dong)商(shang)城提(ti)(ti)出(chu)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)申請，京(jing)(jing)(jing)東(dong)(dong)商(shang)城回(hui)復(fu)(fu)需要(yao)直(zhi)接(jie)(jie)向(xiang)廠家提(ti)(ti)出(chu)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)申請。8月(yue)6日(ri)(ri)(ri)(ri)即向(xiang)柳州(zhou)(zhou)(zhou)索(suo)(suo)(suo)尼(ni)特約(yue)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)報(bao)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)。接(jie)(jie)待人員(yuan)(yuan)進(jin)行(xing)(xing)機(ji)(ji)器(qi)(qi)驗證(zheng)(zheng)、詢問(wen)(wen)(wen)后(hou)(hou)(hou)(hou)，為我(wo)(wo)辦理了(le)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)信(xin)息登記。接(jie)(jie)機(ji)(ji)時(shi)，維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)人員(yuan)(yuan)開(kai)機(ji)(ji)和對外觀進(jin)行(xing)(xing)了(le)確認，后(hou)(hou)(hou)(hou)將電(dian)(dian)池、拉繩拆下(xia)后(hou)(hou)(hou)(hou)返還給(gei)(gei)我(wo)(wo)。期間(jian)并(bing)未提(ti)(ti)出(chu)任何機(ji)(ji)器(qi)(qi)外觀、操(cao)作使(shi)(shi)用(yong)(yong)(yong)上的(de)(de)(de)異議。 此(ci)后(hou)(hou)(hou)(hou)，柳州(zhou)(zhou)(zhou)索(suo)(suo)(suo)尼(ni)特約(yue)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)定(ding)期每(mei)個(ge)星期二(er)，就(jiu)(jiu)打(da)一(yi)次(ci)電(dian)(dian)話通知(zhi)情況(kuang)。 第一(yi)次(ci)（8月(yue)13日(ri)(ri)(ri)(ri)）來(lai)電(dian)(dian)告知(zhi)：“經索(suo)(suo)(suo)尼(ni)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)部(bu)(bu)人員(yuan)(yuan)拆機(ji)(ji)檢(jian)測，發(fa)現(xian)(xian)(xian)(xian)機(ji)(ji)器(qi)(qi)內(nei)部(bu)(bu)主板(ban)出(chu)現(xian)(xian)(xian)(xian)銹蝕情況(kuang)，因(yin)進(jin)水造成(cheng)，需要(yao)對主板(ban)進(jin)行(xing)(xing)更換。”但(dan)并(bing)未能(neng)(neng)(neng)說明什么原(yuan)因(yin)造成(cheng)的(de)(de)(de)進(jin)水。 第二(er)次(ci)（8月(yue)20日(ri)(ri)(ri)(ri)）來(lai)電(dian)(dian)告知(zhi)：“密封圈發(fa)現(xian)(xian)(xian)(xian)異物；且重新檢(jian)測機(ji)(ji)器(qi)(qi)密封性合格。屬(shu)非自然損害，需更換主板(ban)和鏡(jing)頭，費用(yong)(yong)(yong)800多，現(xian)(xian)(xian)(xian)已(yi)幫申請優惠(hui)到600多元。”我(wo)(wo)要(yao)求服務站(zhan)提(ti)(ti)供維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)信(xin)息和照片，未果(guo)。 第三次(ci)（8月(yue)27日(ri)(ri)(ri)(ri)）來(lai)電(dian)(dian)告知(zhi)：“讓(rang)我(wo)(wo)去取(qu)機(ji)(ji)子。并(bing)告知(zhi)，要(yao)客(ke)戶(hu)(hu)先(xian)確認后(hou)(hou)(hou)(hou)，才能(neng)(neng)(neng)從系(xi)統中調出(chu)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)信(xin)息給(gei)(gei)客(ke)戶(hu)(hu)。”---我(wo)(wo)最(zui)后(hou)(hou)(hou)(hou)通牒，讓(rang)他們2天內(nei)必須給(gei)(gei)答(da)復(fu)(fu)。 第四次(ci)（8月(yue)29日(ri)(ri)(ri)(ri)）來(lai)電(dian)(dian)告知(zhi)：“經請示領導同(tong)意，可以發(fa)信(xin)息了(le)。”隨(sui)后(hou)(hou)(hou)(hou)郵件(jian)(jian)發(fa)來(lai)一(yi)張維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)(dan)，一(yi)組故障(zhang)圖片。并(bing)以此(ci)認定(ding)，相(xiang)機(ji)(ji)故障(zhang)屬(shu)用(yong)(yong)(yong)戶(hu)(hu)使(shi)(shi)用(yong)(yong)(yong)原(yuan)因(yin)，不(bu)(bu)(bu)予免(mian)費維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu) 與(yu)柳州(zhou)(zhou)(zhou)索(suo)(suo)(suo)尼(ni)特約(yue)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)交涉(she)無果(guo)后(hou)(hou)(hou)(hou)，8月(yue)30日(ri)(ri)(ri)(ri)、9月(yue)13日(ri)(ri)(ri)(ri)兩(liang)(liang)次(ci)向(xiang)京(jing)(jing)(jing)東(dong)(dong)商(shang)場進(jin)行(xing)(xing)投訴(su)，要(yao)求京(jing)(jing)(jing)東(dong)(dong)商(shang)場介入(ru)與(yu)索(suo)(suo)(suo)尼(ni)公司(si)的(de)(de)(de)協調溝(gou)通，但(dan)京(jing)(jing)(jing)東(dong)(dong)商(shang)場每(mei)次(ci)都(dou)(dou)是(shi)(shi)(shi)(shi)(shi)(shi)讓(rang)我(wo)(wo)們自行(xing)(xing)與(yu)索(suo)(suo)(suo)尼(ni)公司(si)溝(gou)通，完(wan)全一(yi)種置身事外的(de)(de)(de)態(tai)度！ 同(tong)時(shi)，我(wo)(wo)直(zhi)接(jie)(jie)致(zhi)電(dian)(dian)索(suo)(suo)(suo)尼(ni)售后(hou)(hou)(hou)(hou)總部(bu)(bu)（電(dian)(dian)話：400-810-9000），并(bing)發(fa)郵件(jian)(jian)進(jin)行(xing)(xing)投訴(su)，索(suo)(suo)(suo)尼(ni)從來(lai)未用(yong)(yong)(yong)郵件(jian)(jian)進(jin)行(xing)(xing)回(hui)復(fu)(fu)（估計是(shi)(shi)(shi)(shi)(shi)(shi)怕留下(xia)證(zheng)(zheng)據(ju)），每(mei)次(ci)都(dou)(dou)是(shi)(shi)(shi)(shi)(shi)(shi)一(yi)名(ming)張主管(guan)電(dian)(dian)話（021-38134200）溝(gou)通。對于(yu)(yu)我(wo)(wo)質(zhi)疑的(de)(de)(de)兩(liang)(liang)個(ge)問(wen)(wen)(wen)題(ti)(ti)(ti)，從不(bu)(bu)(bu)回(hui)答(da)。（第一(yi)個(ge)問(wen)(wen)(wen)題(ti)(ti)(ti)：如(ru)何判(pan)(pan)定(ding)機(ji)(ji)器(qi)(qi)進(jin)水是(shi)(shi)(shi)(shi)(shi)(shi)用(yong)(yong)(yong)戶(hu)(hu)使(shi)(shi)用(yong)(yong)(yong)原(yuan)因(yin)？第二(er)個(ge)問(wen)(wen)(wen)題(ti)(ti)(ti)：為什么送修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)是(shi)(shi)(shi)(shi)(shi)(shi)相(xiang)機(ji)(ji)功(gong)能(neng)(neng)(neng)正常(chang)，索(suo)(suo)(suo)尼(ni)售后(hou)(hou)(hou)(hou)拆解拍照后(hou)(hou)(hou)(hou)，相(xiang)機(ji)(ji)就(jiu)(jiu)變成(cheng)了(le)取(qu)景黑屏？）每(mei)次(ci)都(dou)(dou)是(shi)(shi)(shi)(shi)(shi)(shi)得到同(tong)樣的(de)(de)(de)答(da)復(fu)(fu)：“免(mian)費維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)不(bu)(bu)(bu)可能(neng)(neng)(neng)！”“要(yao)你就(jiu)(jiu)將相(xiang)機(ji)(ji)取(qu)走(zou)！” “你不(bu)(bu)(bu)會為幾百元錢去打(da)官(guan)司(si)吧(ba)！”態(tai)度及其(qi)傲慢！ 投訴(su)問(wen)(wen)(wen)題(ti)(ti)(ti)： 1、維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)過(guo)程(cheng)拖沓：8月(yue)6日(ri)(ri)(ri)(ri)送修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)，29日(ri)(ri)(ri)(ri)才發(fa)郵件(jian)(jian)提(ti)(ti)供維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)信(xin)息（維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)(dan)、銹蝕圖） 2、送修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)(dan)問(wen)(wen)(wen)題(ti)(ti)(ti)描述與(yu)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)(dan)描述結果(guo)不(bu)(bu)(bu)一(yi)致(zhi)：報(bao)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)問(wen)(wen)(wen)題(ti)(ti)(ti)是(shi)(shi)(shi)(shi)(shi)(shi)鏡(jing)頭起霧。經索(suo)(suo)(suo)尼(ni)“維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)”后(hou)(hou)(hou)(hou)，變成(cheng)“取(qu)景黑屏” ，機(ji)(ji)器(qi)(qi)現(xian)(xian)(xian)(xian)已(yi)無法使(shi)(shi)用(yong)(yong)(yong)！如(ru)何解釋？ 3、報(bao)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)時(shi)，柳州(zhou)(zhou)(zhou)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)明確表示他們沒有修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)理能(neng)(neng)(neng)力。在不(bu)(bu)(bu)具維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)能(neng)(neng)(neng)力的(de)(de)(de)情況(kuang)下(xia)，由柳州(zhou)(zhou)(zhou)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)出(chu)具維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)(dan)。是(shi)(shi)(shi)(shi)(shi)(shi)否(fou)有效？如(ru)有效，為什么要(yao)推(tui)延至(zhi)29日(ri)(ri)(ri)(ri)才提(ti)(ti)供維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)(dan)呢？ 4、多次(ci)催問(wen)(wen)(wen)柳州(zhou)(zhou)(zhou)索(suo)(suo)(suo)尼(ni)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)提(ti)(ti)供維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)記錄(lu)(lu)，但(dan)柳州(zhou)(zhou)(zhou)索(suo)(suo)(suo)尼(ni)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)站(zhan)答(da)復(fu)(fu)要(yao)用(yong)(yong)(yong)戶(hu)(hu)先(xian)簽字后(hou)(hou)(hou)(hou)，才能(neng)(neng)(neng)從網上調出(chu)維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)記錄(lu)(lu)給(gei)(gei)客(ke)戶(hu)(hu)。這是(shi)(shi)(shi)(shi)(shi)(shi)什么霸王條款！ 5、僅憑(ping)”機(ji)(ji)器(qi)(qi)進(jin)液(ye)腐蝕“一(yi)句(ju)話，就(jiu)(jiu)認為是(shi)(shi)(shi)(shi)(shi)(shi)用(yong)(yong)(yong)戶(hu)(hu)人為造成(cheng)，不(bu)(bu)(bu)予保修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)！？僅憑(ping)此(ci)索(suo)(suo)(suo)尼(ni)一(yi)句(ju)話，一(yi)張照片，就(jiu)(jiu)能(neng)(neng)(neng)判(pan)(pan)定(ding)是(shi)(shi)(shi)(shi)(shi)(shi)顧客(ke)原(yuan)因(yin)嗎(ma)？ 6、相(xiang)機(ji)(ji)價(jia)格1099元，維(wei)(wei)(wei)(wei)(wei)(wei)(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)(xiu)費用(yong)(yong)(yong)868元。難道這就(jiu)(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)電(dian)(dian)器(qi)(qi)