我(wo)(wo)(wo)的(de)(de)(de)(de)松(song)下空調2008年(nian)購買(mai)，今年(nian)6月底空調制(zhi)冷(leng)出(chu)風溫(wen)度(du)(du)明(ming)顯(xian)不(bu)(bu)夠，我(wo)(wo)(wo)向本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)報修(xiu)(xiu)(xiu)，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)2天(tian)(tian)(tian)(tian)(tian)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)上(shang)(shang)(shang)門(men)(men)維(wei)(wei)修(xiu)(xiu)(xiu)，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)人(ren)員說(shuo)(shuo)(shuo)(shuo)(shuo)是(shi)需(xu)加制(zhi)冷(leng)劑(ji)，支付100元，加氟，但(dan)(dan)(dan)是(shi)使用(yong)兩天(tian)(tian)(tian)(tian)(tian)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)效果(guo)不(bu)(bu)明(ming)顯(xian)，再次(ci)(ci)(ci)(ci)聯(lian)(lian)系(xi)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，幾天(tian)(tian)(tian)(tian)(tian)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)第(di)二次(ci)(ci)(ci)(ci)上(shang)(shang)(shang)門(men)(men)，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)人(ren)員經(jing)(jing)檢(jian)測發(fa)(fa)(fa)(fa)現(xian)空調壓(ya)縮(suo)機只(zhi)(zhi)運行(xing)3、4分(fen)(fen)鐘就(jiu)(jiu)停(ting)機是(shi)導致制(zhi)冷(leng)溫(wen)度(du)(du)不(bu)(bu)夠的(de)(de)(de)(de)原(yuan)因，說(shuo)(shuo)(shuo)(shuo)(shuo)是(shi)室內(nei)(nei)(nei)(nei)機主控(kong)板程序問(wen)(wen)題(ti)，需(xu)更(geng)(geng)換(huan)(huan)，更(geng)(geng)換(huan)(huan)費用(yong)為370元，但(dan)(dan)(dan)是(shi)他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)要向總部(bu)申請，需(xu)要幾天(tian)(tian)(tian)(tian)(tian)（具體(ti)時(shi)(shi)(shi)間未說(shuo)(shuo)(shuo)(shuo)(shuo)），隨后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)過了(le)(le)(le)(le)(le)(le)4、5天(tian)(tian)(tian)(tian)(tian)沒(mei)(mei)(mei)(mei)有消息，我(wo)(wo)(wo)主動聯(lian)(lian)系(xi)本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，在(zai)(zai)(zai)聯(lian)(lian)系(xi)幾天(tian)(tian)(tian)(tian)(tian)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)每(mei)(mei)天(tian)(tian)(tian)(tian)(tian)都說(shuo)(shuo)(shuo)(shuo)(shuo)快(kuai)(kuai)到(dao)(dao)了(le)(le)(le)(le)(le)(le)，但(dan)(dan)(dan)是(shi)一直(zhi)(zhi)沒(mei)(mei)(mei)(mei)到(dao)(dao)，在(zai)(zai)(zai)又等(deng)了(le)(le)(le)(le)(le)(le)3、4天(tian)(tian)(tian)(tian)(tian)終于(yu)上(shang)(shang)(shang)門(men)(men)維(wei)(wei)修(xiu)(xiu)(xiu)，在(zai)(zai)(zai)這幾天(tian)(tian)(tian)(tian)(tian)內(nei)(nei)(nei)(nei)我(wo)(wo)(wo)幾乎(hu)每(mei)(mei)天(tian)(tian)(tian)(tian)(tian)聯(lian)(lian)系(xi)本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)要么(me)(me)不(bu)(bu)接(jie)電話(hua)，要么(me)(me)就(jiu)(jiu)說(shuo)(shuo)(shuo)(shuo)(shuo)快(kuai)(kuai)到(dao)(dao)了(le)(le)(le)(le)(le)(le)，第(di)3次(ci)(ci)(ci)(ci)上(shang)(shang)(shang)門(men)(men)支付了(le)(le)(le)(le)(le)(le)370元費用(yong)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)更(geng)(geng)換(huan)(huan)了(le)(le)(le)(le)(le)(le)室內(nei)(nei)(nei)(nei)機主控(kong)板，但(dan)(dan)(dan)是(shi)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)人(ren)員沒(mei)(mei)(mei)(mei)有仔細檢(jian)測，只(zhi)(zhi)是(shi)開機能出(chu)冷(leng)風后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)就(jiu)(jiu)離開，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)離開后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，我(wo)(wo)(wo)發(fa)(fa)(fa)(fa)現(xian)空調問(wen)(wen)題(ti)仍沒(mei)(mei)(mei)(mei)有解決(jue)，還(huan)是(shi)運行(xing)3、4分(fen)(fen)鐘就(jiu)(jiu)停(ting)機，我(wo)(wo)(wo)馬(ma)上(shang)(shang)(shang)聯(lian)(lian)系(xi)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)人(ren)員，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)說(shuo)(shuo)(shuo)(shuo)(shuo)馬(ma)上(shang)(shang)(shang)回(hui)來(lai)(lai)，但(dan)(dan)(dan)是(shi)一直(zhi)(zhi)沒(mei)(mei)(mei)(mei)有返回(hui)；在(zai)(zai)(zai)隨后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)的(de)(de)(de)(de)近10天(tian)(tian)(tian)(tian)(tian)內(nei)(nei)(nei)(nei)我(wo)(wo)(wo)每(mei)(mei)天(tian)(tian)(tian)(tian)(tian)聯(lian)(lian)系(xi)本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，但(dan)(dan)(dan)是(shi)他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)要么(me)(me)不(bu)(bu)接(jie)電話(hua)，要么(me)(me)就(jiu)(jiu)說(shuo)(shuo)(shuo)(shuo)(shuo)“今天(tian)(tian)(tian)(tian)(tian)上(shang)(shang)(shang)門(men)(men)維(wei)(wei)修(xiu)(xiu)(xiu)”但(dan)(dan)(dan)一直(zhi)(zhi)沒(mei)(mei)(mei)(mei)有上(shang)(shang)(shang)門(men)(men)，在(zai)(zai)(zai)這10天(tian)(tian)(tian)(tian)(tian)內(nei)(nei)(nei)(nei)我(wo)(wo)(wo)4次(ci)(ci)(ci)(ci)聯(lian)(lian)系(xi)了(le)(le)(le)(le)(le)(le)松(song)下的(de)(de)(de)(de)400售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)也(ye)(ye)說(shuo)(shuo)(shuo)(shuo)(shuo)給催促盡快(kuai)(kuai)維(wei)(wei)修(xiu)(xiu)(xiu)，但(dan)(dan)(dan)是(shi)沒(mei)(mei)(mei)(mei)有效果(guo)；在(zai)(zai)(zai)于(yu)400售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)溝通過程中了(le)(le)(le)(le)(le)(le)解到(dao)(dao)我(wo)(wo)(wo)的(de)(de)(de)(de)空調整機質保(bao)(bao)(bao)六年(nian)，但(dan)(dan)(dan)在(zai)(zai)(zai)前3次(ci)(ci)(ci)(ci)維(wei)(wei)修(xiu)(xiu)(xiu)中，本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)從來(lai)(lai)沒(mei)(mei)(mei)(mei)有提(ti)到(dao)(dao)質保(bao)(bao)(bao)，也(ye)(ye)沒(mei)(mei)(mei)(mei)有要我(wo)(wo)(wo)出(chu)示過質保(bao)(bao)(bao)卡(ka)及票據；10天(tian)(tian)(tian)(tian)(tian)我(wo)(wo)(wo)一方(fang)面與本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)溝通上(shang)(shang)(shang)門(men)(men)時(shi)(shi)(shi)間另一方(fang)面溝通質保(bao)(bao)(bao)時(shi)(shi)(shi)間問(wen)(wen)題(ti)，但(dan)(dan)(dan)本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)卻說(shuo)(shuo)(shuo)(shuo)(shuo)我(wo)(wo)(wo)的(de)(de)(de)(de)空調外機質保(bao)(bao)(bao)6年(nian)，內(nei)(nei)(nei)(nei)機為3年(nian)，通過反復與本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)和400售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)溝通，本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)含糊的(de)(de)(de)(de)說(shuo)(shuo)(shuo)(shuo)(shuo)要我(wo)(wo)(wo)提(ti)供保(bao)(bao)(bao)修(xiu)(xiu)(xiu)卡(ka)和發(fa)(fa)(fa)(fa)票，如果(guo)沒(mei)(mei)(mei)(mei)過期則退(tui)(tui)款(kuan)(kuan)。在(zai)(zai)(zai)反復聯(lian)(lian)系(xi)了(le)(le)(le)(le)(le)(le)10多天(tian)(tian)(tian)(tian)(tian)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)終于(yu)第(di)四次(ci)(ci)(ci)(ci)上(shang)(shang)(shang)門(men)(men)，但(dan)(dan)(dan)這次(ci)(ci)(ci)(ci)上(shang)(shang)(shang)門(men)(men)問(wen)(wen)題(ti)仍然沒(mei)(mei)(mei)(mei)有解決(jue)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)檢(jian)測說(shuo)(shuo)(shuo)(shuo)(shuo)室內(nei)(nei)(nei)(nei)機溫(wen)控(kong)器(qi)(qi)壞(huai)了(le)(le)(le)(le)(le)(le)，需(xu)更(geng)(geng)換(huan)(huan)，說(shuo)(shuo)(shuo)(shuo)(shuo)回(hui)去(qu)找找要是(shi)有過兩天(tian)(tian)(tian)(tian)(tian)就(jiu)(jiu)來(lai)(lai)更(geng)(geng)換(huan)(huan)，沒(mei)(mei)(mei)(mei)有就(jiu)(jiu)申請；而(er)且(qie)這次(ci)(ci)(ci)(ci)他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)沒(mei)(mei)(mei)(mei)有提(ti)質保(bao)(bao)(bao)的(de)(de)(de)(de)問(wen)(wen)題(ti)，我(wo)(wo)(wo)提(ti)出(chu)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)人(ren)員仍說(shuo)(shuo)(shuo)(shuo)(shuo)室內(nei)(nei)(nei)(nei)機質保(bao)(bao)(bao)3年(nian)，說(shuo)(shuo)(shuo)(shuo)(shuo)具體(ti)的(de)(de)(de)(de)找他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)負責(ze)人(ren)聯(lian)(lian)系(xi)，隨后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)就(jiu)(jiu)離開；在(zai)(zai)(zai)又等(deng)了(le)(le)(le)(le)(le)(le)10來(lai)(lai)天(tian)(tian)(tian)(tian)(tian)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)第(di)5次(ci)(ci)(ci)(ci)上(shang)(shang)(shang)門(men)(men)，在(zai)(zai)(zai)等(deng)待的(de)(de)(de)(de)10天(tian)(tian)(tian)(tian)(tian)內(nei)(nei)(nei)(nei)，又是(shi)我(wo)(wo)(wo)每(mei)(mei)天(tian)(tian)(tian)(tian)(tian)催促本(ben)(ben)地(di)(di)(di)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，第(di)5次(ci)(ci)(ci)(ci)維(wei)(wei)修(xiu)(xiu)(xiu)更(geng)(geng)換(huan)(huan)了(le)(le)(le)(le)(le)(le)室內(nei)(nei)(nei)(nei)溫(wen)控(kong)器(qi)(qi)，只(zhi)(zhi)運行(xing)了(le)(le)(le)(le)(le)(le)10多分(fen)(fen)鐘他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)說(shuo)(shuo)(shuo)(shuo)(shuo)原(yuan)來(lai)(lai)的(de)(de)(de)(de)問(wen)(wen)題(ti)不(bu)(bu)存在(zai)(zai)(zai)了(le)(le)(le)(le)(le)(le)就(jiu)(jiu)要離開，仍不(bu)(bu)主動提(ti)質保(bao)(bao)(bao)問(wen)(wen)題(ti)，我(wo)(wo)(wo)提(ti)出(chu)要退(tui)(tui)款(kuan)(kuan)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)聯(lian)(lian)系(xi)了(le)(le)(le)(le)(le)(le)他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)的(de)(de)(de)(de)負責(ze)人(ren)，說(shuo)(shuo)(shuo)(shuo)(shuo)要發(fa)(fa)(fa)(fa)票及保(bao)(bao)(bao)修(xiu)(xiu)(xiu)卡(ka)，我(wo)(wo)(wo)提(ti)供了(le)(le)(le)(le)(le)(le)當(dang)時(shi)(shi)(shi)的(de)(de)(de)(de)銷售(shou)(shou)(shou)(shou)憑證及保(bao)(bao)(bao)修(xiu)(xiu)(xiu)卡(ka)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)說(shuo)(shuo)(shuo)(shuo)(shuo)銷售(shou)(shou)(shou)(shou)憑證不(bu)(bu)行(xing)，必須發(fa)(fa)(fa)(fa)票，我(wo)(wo)(wo)當(dang)天(tian)(tian)(tian)(tian)(tian)下午就(jiu)(jiu)在(zai)(zai)(zai)當(dang)時(shi)(shi)(shi)購物的(de)(de)(de)(de)商場換(huan)(huan)了(le)(le)(le)(le)(le)(le)發(fa)(fa)(fa)(fa)票，并(bing)且(qie)與他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)溝通，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)說(shuo)(shuo)(shuo)(shuo)(shuo)可以退(tui)(tui)款(kuan)(kuan)。但(dan)(dan)(dan)是(shi)今天(tian)(tian)(tian)(tian)(tian)已(yi)經(jing)(jing)是(shi)第(di)6次(ci)(ci)(ci)(ci)上(shang)(shang)(shang)門(men)(men)維(wei)(wei)修(xiu)(xiu)(xiu)了(le)(le)(le)(le)(le)(le)，空調沒(mei)(mei)(mei)(mei)修(xiu)(xiu)(xiu)好(hao)，問(wen)(wen)題(ti)找不(bu)(bu)到(dao)(dao)，退(tui)(tui)款(kuan)(kuan)的(de)(de)(de)(de)事上(shang)(shang)(shang)門(men)(men)維(wei)(wei)修(xiu)(xiu)(xiu)人(ren)員說(shuo)(shuo)(shuo)(shuo)(shuo)不(bu)(bu)清(qing)楚(chu)，在(zai)(zai)(zai)詢(xun)問(wen)(wen)他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)負責(ze)人(ren)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，只(zhi)(zhi)說(shuo)(shuo)(shuo)(shuo)(shuo)給退(tui)(tui)，但(dan)(dan)(dan)又說(shuo)(shuo)(shuo)(shuo)(shuo)身上(shang)(shang)(shang)沒(mei)(mei)(mei)(mei)錢，說(shuo)(shuo)(shuo)(shuo)(shuo)下次(ci)(ci)(ci)(ci)帶(dai)來(lai)(lai)，下次(ci)(ci)(ci)(ci)又不(bu)(bu)知道什么(me)(me)時(shi)(shi)(shi)候了(le)(le)(le)(le)(le)(le)。 從空調報修(xiu)(xiu)(xiu)到(dao)(dao)現(xian)在(zai)(zai)(zai)已(yi)經(jing)(jing)1個多月了(le)(le)(le)(le)(le)(le)，伏天(tian)(tian)(tian)(tian)(tian)都快(kuai)(kuai)過去(qu)了(le)(le)(le)(le)(le)(le)，一直(zhi)(zhi)沒(mei)(mei)(mei)(mei)有修(xiu)(xiu)(xiu)好(hao)，應退(tui)(tui)的(de)(de)(de)(de)款(kuan)(kuan)也(ye)(ye)沒(mei)(mei)(mei)(mei)有退(tui)(tui)，而(er)且(qie)未解決(jue)的(de)(de)(de)(de)問(wen)(wen)題(ti)每(mei)(mei)次(ci)(ci)(ci)(ci)都是(shi)我(wo)(wo)(wo)聯(lian)(lian)系(xi)售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，從未主動聯(lian)(lian)系(xi)過我(wo)(wo)(wo)，售(shou)(shou)(shou)(shou)后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)少則拖3、4天(tian)(tian)(tian)(tian)(tian)，多則10多天(tian)(tian)(tian)(tian)(tian)才上(shang)(shang)(shang)門(men)(men)，上(shang)(shang)(shang)門(men)(men)也(ye)(ye)修(xiu)(xiu)(xiu)不(bu)(bu)好(hao)，問(wen)(wen)題(ti)也(ye)(ye)找不(bu)(bu)到(dao)(dao)，情(qing)況(kuang)與400反應后(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)(hou)，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)只(zhi)(zhi)說(shuo)(shuo)(shuo)(shuo)(shuo)他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)只(zhi)(zhi)管(guan)派單，他(ta)(ta)(ta)(ta)(ta)們(men)(men)(men)(men)(men)(men)管(guan)不(bu)(bu)了(le)(le)(le)(le)(le)(le)具體(ti)的(de)(de)(de)(de)維(wei)(wei)修(xiu)(xiu)(xiu)點。